About the role
About Valpay
ValPay, the payment processing arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical integrated payment processing solutions across multiple verticals. By implementing industry best practices, ValPay delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
About the Role
As an Operations Manager reporting to the CEO, you will be responsible for working with the management cluster in the business of companies on developing and implementing the business’s strategic plan spanning support, customer service and professional services. You will be responsible for identifying, defining, and executing the strategies required to achieve your growth plans and operating objectives with a focus on improving operational excellence.
What You'll Do
- Work with the leadership team and CEO to set and execute on the strategy
- Ability to review the operational plan and guide the functional leadership into a focused ROI approach including; Customer Service and Professional Services
- Regular monitoring and measuring of the priorities, providing coaching and guidance to team members as required
- Develop operations-related plans, budgets, policies, and procedures to achieve customer satisfaction and revenue targets
- Review, analyze and roll out strategic changes as they pertains to operational best practices and revenue-driven efficiencies
- Collaborate with senior management to set strategies, objectives and policies
- Managing vendor and key customer relationships
- Contribute to high-priority projects to prepare the company for future growth phases and market readiness
What You Bring
-
5+ years of upper-level experience in the payment processing and payment gateway industry is essential
-
5+ years of cross-functional team management experience
-
Bachelor’s degree or equivalent, preferably in a technical or business discipline, MBA, or advanced degree, a plus but not a requirement
-
A natural ability to lead performance and process improvement in a business
-
Bring a proven entrepreneurial spirit and pace-setter traits
-
Experience working in small to medium-sized payment processing or payment related businesses as an Operations Director or similar-level position
-
Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals
-
Excellent analytical and problem-solving skills
-
Fluent in English, both written and verbal, is essential
-
Must be legally authorized to work in Canada or the US
About Valsoft Corporation
As a leading player in vertical market software (VMS), Valsoft combines industry expertise with a unique buy-and-hold investment philosophy, managing a growing portfolio of companies that benefit from decentralized leadership and operational autonomy. We actively support our businesses, guiding them in their growth and evolution into market leaders.
Headquartered in Montreal with a global presence, Valsoft is committed to building a legacy of excellence by prioritizing sustainable growth and operational efficiency. Our long-term vision, driven by entrepreneurial spirit and disciplined execution, ensures we create lasting value for our portfolio companies, their customers, and the industries they serve. For more information, visit valsoftcorp.com.
En tant qu'acteur de premier plan dans le domaine des logiciels pour marchés verticaux (LMV), Valsoft allie expertise sectorielle et une philosophie d'investissement unique axée sur l'acquisition et la conservation. Nous gérons un portefeuille croissant d'entreprises qui bénéficient d'un leadership décentralisé et d'une autonomie opérationnelle. Nous soutenons activement nos entreprises en les accompagnant dans leur croissance et leur évolution en leaders de leur secteur.
Basée à Montréal et présente à l'échelle mondiale, Valsoft s'engage à bâtir un héritage d'excellence en priorisant la croissance durable et l'efficacité opérationnelle. Notre vision à long terme, portée par un esprit entrepreneurial et une exécution rigoureuse, nous permet de créer une valeur durable pour nos entreprises, leurs clients et les industries qu'elles desservent. Pour plus d'informations, visitez valsoftcorp.com.
About the role
About Valpay
ValPay, the payment processing arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical integrated payment processing solutions across multiple verticals. By implementing industry best practices, ValPay delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
About the Role
As an Operations Manager reporting to the CEO, you will be responsible for working with the management cluster in the business of companies on developing and implementing the business’s strategic plan spanning support, customer service and professional services. You will be responsible for identifying, defining, and executing the strategies required to achieve your growth plans and operating objectives with a focus on improving operational excellence.
What You'll Do
- Work with the leadership team and CEO to set and execute on the strategy
- Ability to review the operational plan and guide the functional leadership into a focused ROI approach including; Customer Service and Professional Services
- Regular monitoring and measuring of the priorities, providing coaching and guidance to team members as required
- Develop operations-related plans, budgets, policies, and procedures to achieve customer satisfaction and revenue targets
- Review, analyze and roll out strategic changes as they pertains to operational best practices and revenue-driven efficiencies
- Collaborate with senior management to set strategies, objectives and policies
- Managing vendor and key customer relationships
- Contribute to high-priority projects to prepare the company for future growth phases and market readiness
What You Bring
-
5+ years of upper-level experience in the payment processing and payment gateway industry is essential
-
5+ years of cross-functional team management experience
-
Bachelor’s degree or equivalent, preferably in a technical or business discipline, MBA, or advanced degree, a plus but not a requirement
-
A natural ability to lead performance and process improvement in a business
-
Bring a proven entrepreneurial spirit and pace-setter traits
-
Experience working in small to medium-sized payment processing or payment related businesses as an Operations Director or similar-level position
-
Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals
-
Excellent analytical and problem-solving skills
-
Fluent in English, both written and verbal, is essential
-
Must be legally authorized to work in Canada or the US
About Valsoft Corporation
As a leading player in vertical market software (VMS), Valsoft combines industry expertise with a unique buy-and-hold investment philosophy, managing a growing portfolio of companies that benefit from decentralized leadership and operational autonomy. We actively support our businesses, guiding them in their growth and evolution into market leaders.
Headquartered in Montreal with a global presence, Valsoft is committed to building a legacy of excellence by prioritizing sustainable growth and operational efficiency. Our long-term vision, driven by entrepreneurial spirit and disciplined execution, ensures we create lasting value for our portfolio companies, their customers, and the industries they serve. For more information, visit valsoftcorp.com.
En tant qu'acteur de premier plan dans le domaine des logiciels pour marchés verticaux (LMV), Valsoft allie expertise sectorielle et une philosophie d'investissement unique axée sur l'acquisition et la conservation. Nous gérons un portefeuille croissant d'entreprises qui bénéficient d'un leadership décentralisé et d'une autonomie opérationnelle. Nous soutenons activement nos entreprises en les accompagnant dans leur croissance et leur évolution en leaders de leur secteur.
Basée à Montréal et présente à l'échelle mondiale, Valsoft s'engage à bâtir un héritage d'excellence en priorisant la croissance durable et l'efficacité opérationnelle. Notre vision à long terme, portée par un esprit entrepreneurial et une exécution rigoureuse, nous permet de créer une valeur durable pour nos entreprises, leurs clients et les industries qu'elles desservent. Pour plus d'informations, visitez valsoftcorp.com.