Scheduler and Workforce Planner - Scheduling Office
About the role
Position Number: 226933-67
Position Available: Scheduler and Workforce Planner
Status: Regular Full-Time (1.0 FTE)
Department: Scheduling Office
Union: Non-Union
Shifts: Days, Evenings, Weekends (Monday - Sunday)
Rate of Pay: $38.12/hr - $47.65/hr
Posting Date: January 6, 2026
Closing Date: January 20, 2026
Internal applicants must apply by 11:59pm on January 20, 2026.
About Joseph Brant Hospital:
Joseph Brant Hospital (JBH) is a full-service hospital located in the growing and thriving community of Burlington, Ontario, serving more than 185,000 residents in Halton, Hamilton, Waterdown, Flamborough, Milton and Stoney Creek. JBH is honoured to be recognized as one of Hamilton Niagara’s Top Employers since 2015, with a skilled team of approximately 200 physicians, 2,000 employees, and more than 300 volunteers.
JBH is a Clinical Education site in conjunction with McMaster University, and is designated as an Academic Community Teaching Hospital. JBH is also a partner member of the Burlington Ontario Health Team (BOHT). JBH is deeply committed to providing exemplary care and living the hospital’s core values of Compassion, Accountability, Respect and Excellence.
JBH also inspires and empowers a culture of caring and this is demonstrated in many ways including our commitment to the health, safety, and wellbeing of our people. For more information, visit www.josephbranthospital.ca.
Responsibilities**:**
Reporting to the Supervisor, Scheduling Office, the Scheduler and Workforce Planner is responsible for delivering scheduling services and workforce planning practices to support programs and designated service/care areas. The Scheduler is accountable to provide consistent, leading practice, fiscally responsible & customer focused rotation building, shift filling and schedule maintenance services with a high level of customer satisfaction and low level of timekeeping and scheduling errors. The Scheduler are an active participant in all strategic planning and hospital wide initiatives.
The ideal candidate has the ability to work collaboratively and build strong relationships with key stakeholders across the hospital with the goal of providing the highest quality scheduling services to the clinical programs and service areas. The Scheduler will place calls to staff with the intent of filling planned leaves, short call and long call vacancies and workload requests in accordance with established Scheduling Service processes and policies and procedures. The successful candidate will be process driven and willing to embrace and communicate change as the department standardizes processes and forms and works towards an automated scheduling system.
- Provide support and direction on scheduling and workforce planning through best practice solutions, evaluating alternative scheduling methods and determining impact to overall scheduling efficiency
- Provide consistent staff scheduling and workforce planning services to Managers of the Program service/care areas
- Support management and staff in the development and maintenance of optimal rotations to best meet service/care needs
- Give consideration to coverage requirements, available resources, scheduling constraints in line with the union Collective Agreements
- Provide practical rotation options that support recruitment and retention strategies including calculating and providing managers with allowable vacation quotas on a regular basis
- Generate reports and statistics as needed
- Log daily staffing changes
- Consistently maintain accurate records
Qualifications:
- College certificate/diploma in a Business related field preferred along with three (3) years recent experience in a scheduling/administrative environment
- Minimum of 3 years’ experience in healthcare services environment required, utilizing a computerized scheduling system would be preferred
- Understanding of Collective Agreements and scheduling rules in a health care environment is preferred
- Experience with Kronos UKG, payroll systems, scheduling, forecasting, and workforce management software an asset
- Previous experience interpreting and applying collective agreements in a scheduling services environment specifically ONA, OPSEU and CUPE
- Experience and skill at building budget balanced master rotations
- Must be process driven with a strong attention to detail, excellent organization, time management, priority setting skills and maintain confidentiality at all times
- Demonstrated ability to work in a confidential environment is required
- Experience in a human resources or employee services department is preferred
- Strong customer service and problem solving
- Ability to work well under pressure with people sensitively, tactfully, diplomatically, confidentially and professionally at all times
- Ability to respond quickly in a dynamic and changing environment
- Strong work ethic, highly motivated and displays a positive team attitude
- Exceptional knowledge of MS Office products (Word, Excel, Outlook) and keyboarding skills of 60wpm required
- Proven communication skills: verbal, written, and interpersonal
- Excellence in attendance, punctuality and work record
Please Note: Assignment subject to change based on the needs of the department.
To be considered for this exciting opportunity please visit the JBH Careers page to apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Joseph Brant Hospital is committed to an equitable and inclusive culture where everyone thrives and feels that they belong. One of the pillars of our Diversity, Equity and Inclusion framework is to enable our people and patients to flourish by removing barriers. In compliance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available during the recruitment and selection process and throughout employment.
Please help us meet our commitment to providing an inclusive and barrier-free environment by letting us know if you require accommodation. Contact Human Resources for confidential assistance at careers@josephbranthospital.ca or at 905-632-3737 ext. 4129.
Please include the posting number in the subject line of any email correspondence to enable appropriate assistance.
#JBH1
About Joseph Brant Hospital
Compassionate Care. Exemplary Service. Every Time.
Opened on February 1,1961, Joseph Brant Hospital was erected on land owned by its namesake, Thyandenegea (Joseph Brant).
Joseph Brant Hospital (JBH) is a full-service community teaching hospital located in the growing and thriving community of Burlington, Ontario. The hospital serves residents from Burlington and surrounding cities of Hamilton, Waterdown, Flamborough, Milton and Stoney Creek.
JBH is one of Hamilton Niagara's Top Employers for six consecutive years, with a skilled staff of 194 physicians, 852 nurses, 2,062 full- and part-time staff and more than 700 volunteers.
JBH is a Clinical Education site in conjunction with McMaster University, and designated as an Academic Community Teaching Hospital. Its expanded campus, including the state-of-art Michael Lee-Chin & Family Patient Tower, features an Emergency Department, 293 funded inpatient beds, and 9 Operating Rooms.
JBH is also a partner member of the Burlington Ontario Health Team. JBH inspires and empowers a culture of caring and this is demonstrated in many ways including our commitment to the health, safety and well-being of our people.
Our Hospital's Critical Needs are funded by JBH Foundation, founded in 1976. The Foundation's focus is on engaging the Community, donors and partners through innovative collaboration to achieve our philanthropic goals. With your support, our aim is to create the best health care for our Community.
The Foundation is governed by a team of Community volunteer leaders, and is managed by a dedicated staff of professionals who ensure that every donation is used effectively and efficiently to meet the needs of patients and their families.
Social Media Terms of Use: https://www.josephbranthospital.ca/en/about-us/social-media-terms-of-use.asp
Scheduler and Workforce Planner - Scheduling Office
About the role
Position Number: 226933-67
Position Available: Scheduler and Workforce Planner
Status: Regular Full-Time (1.0 FTE)
Department: Scheduling Office
Union: Non-Union
Shifts: Days, Evenings, Weekends (Monday - Sunday)
Rate of Pay: $38.12/hr - $47.65/hr
Posting Date: January 6, 2026
Closing Date: January 20, 2026
Internal applicants must apply by 11:59pm on January 20, 2026.
About Joseph Brant Hospital:
Joseph Brant Hospital (JBH) is a full-service hospital located in the growing and thriving community of Burlington, Ontario, serving more than 185,000 residents in Halton, Hamilton, Waterdown, Flamborough, Milton and Stoney Creek. JBH is honoured to be recognized as one of Hamilton Niagara’s Top Employers since 2015, with a skilled team of approximately 200 physicians, 2,000 employees, and more than 300 volunteers.
JBH is a Clinical Education site in conjunction with McMaster University, and is designated as an Academic Community Teaching Hospital. JBH is also a partner member of the Burlington Ontario Health Team (BOHT). JBH is deeply committed to providing exemplary care and living the hospital’s core values of Compassion, Accountability, Respect and Excellence.
JBH also inspires and empowers a culture of caring and this is demonstrated in many ways including our commitment to the health, safety, and wellbeing of our people. For more information, visit www.josephbranthospital.ca.
Responsibilities**:**
Reporting to the Supervisor, Scheduling Office, the Scheduler and Workforce Planner is responsible for delivering scheduling services and workforce planning practices to support programs and designated service/care areas. The Scheduler is accountable to provide consistent, leading practice, fiscally responsible & customer focused rotation building, shift filling and schedule maintenance services with a high level of customer satisfaction and low level of timekeeping and scheduling errors. The Scheduler are an active participant in all strategic planning and hospital wide initiatives.
The ideal candidate has the ability to work collaboratively and build strong relationships with key stakeholders across the hospital with the goal of providing the highest quality scheduling services to the clinical programs and service areas. The Scheduler will place calls to staff with the intent of filling planned leaves, short call and long call vacancies and workload requests in accordance with established Scheduling Service processes and policies and procedures. The successful candidate will be process driven and willing to embrace and communicate change as the department standardizes processes and forms and works towards an automated scheduling system.
- Provide support and direction on scheduling and workforce planning through best practice solutions, evaluating alternative scheduling methods and determining impact to overall scheduling efficiency
- Provide consistent staff scheduling and workforce planning services to Managers of the Program service/care areas
- Support management and staff in the development and maintenance of optimal rotations to best meet service/care needs
- Give consideration to coverage requirements, available resources, scheduling constraints in line with the union Collective Agreements
- Provide practical rotation options that support recruitment and retention strategies including calculating and providing managers with allowable vacation quotas on a regular basis
- Generate reports and statistics as needed
- Log daily staffing changes
- Consistently maintain accurate records
Qualifications:
- College certificate/diploma in a Business related field preferred along with three (3) years recent experience in a scheduling/administrative environment
- Minimum of 3 years’ experience in healthcare services environment required, utilizing a computerized scheduling system would be preferred
- Understanding of Collective Agreements and scheduling rules in a health care environment is preferred
- Experience with Kronos UKG, payroll systems, scheduling, forecasting, and workforce management software an asset
- Previous experience interpreting and applying collective agreements in a scheduling services environment specifically ONA, OPSEU and CUPE
- Experience and skill at building budget balanced master rotations
- Must be process driven with a strong attention to detail, excellent organization, time management, priority setting skills and maintain confidentiality at all times
- Demonstrated ability to work in a confidential environment is required
- Experience in a human resources or employee services department is preferred
- Strong customer service and problem solving
- Ability to work well under pressure with people sensitively, tactfully, diplomatically, confidentially and professionally at all times
- Ability to respond quickly in a dynamic and changing environment
- Strong work ethic, highly motivated and displays a positive team attitude
- Exceptional knowledge of MS Office products (Word, Excel, Outlook) and keyboarding skills of 60wpm required
- Proven communication skills: verbal, written, and interpersonal
- Excellence in attendance, punctuality and work record
Please Note: Assignment subject to change based on the needs of the department.
To be considered for this exciting opportunity please visit the JBH Careers page to apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Joseph Brant Hospital is committed to an equitable and inclusive culture where everyone thrives and feels that they belong. One of the pillars of our Diversity, Equity and Inclusion framework is to enable our people and patients to flourish by removing barriers. In compliance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available during the recruitment and selection process and throughout employment.
Please help us meet our commitment to providing an inclusive and barrier-free environment by letting us know if you require accommodation. Contact Human Resources for confidential assistance at careers@josephbranthospital.ca or at 905-632-3737 ext. 4129.
Please include the posting number in the subject line of any email correspondence to enable appropriate assistance.
#JBH1
About Joseph Brant Hospital
Compassionate Care. Exemplary Service. Every Time.
Opened on February 1,1961, Joseph Brant Hospital was erected on land owned by its namesake, Thyandenegea (Joseph Brant).
Joseph Brant Hospital (JBH) is a full-service community teaching hospital located in the growing and thriving community of Burlington, Ontario. The hospital serves residents from Burlington and surrounding cities of Hamilton, Waterdown, Flamborough, Milton and Stoney Creek.
JBH is one of Hamilton Niagara's Top Employers for six consecutive years, with a skilled staff of 194 physicians, 852 nurses, 2,062 full- and part-time staff and more than 700 volunteers.
JBH is a Clinical Education site in conjunction with McMaster University, and designated as an Academic Community Teaching Hospital. Its expanded campus, including the state-of-art Michael Lee-Chin & Family Patient Tower, features an Emergency Department, 293 funded inpatient beds, and 9 Operating Rooms.
JBH is also a partner member of the Burlington Ontario Health Team. JBH inspires and empowers a culture of caring and this is demonstrated in many ways including our commitment to the health, safety and well-being of our people.
Our Hospital's Critical Needs are funded by JBH Foundation, founded in 1976. The Foundation's focus is on engaging the Community, donors and partners through innovative collaboration to achieve our philanthropic goals. With your support, our aim is to create the best health care for our Community.
The Foundation is governed by a team of Community volunteer leaders, and is managed by a dedicated staff of professionals who ensure that every donation is used effectively and efficiently to meet the needs of patients and their families.
Social Media Terms of Use: https://www.josephbranthospital.ca/en/about-us/social-media-terms-of-use.asp