Scrum Master - 14-month contract
Top Benefits
About the role
Sonnet is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
At Sonnet, we’re redefining insurance with a digital-first mindset and a customer-centric approach. Our Customer Experience team plays a pivotal role in shaping every interaction our users have with our brand—from the first click to long-term engagement. We’re looking for a passionate and experienced Scrum Master to lead agile delivery for our Design and Copy Shared Services, ensuring seamless execution of initiatives that elevate our customer experience.
What You’ll Do
- As Scrum Master, you’ll be the agile champion and delivery lead for a cross-functional team of designers, content strategists, and product owners. You’ll:
- Facilitate all agile ceremonies including daily standups, sprint planning, reviews, retrospectives, and backlog refinements.
- Collaborate closely with the Product Owner to ensure backlog items are well-defined, prioritized, and aligned with Sonnet’s strategic goals.
- Drive sprint execution and delivery of shared service tasks across multiple customer experience initiatives.
- Identify and remove impediments, manage risks, and foster a culture of continuous improvement.
- Monitor team velocity, capacity, and throughput to ensure timely delivery of high-quality work.
- Promote agile best practices and coach team members to embrace collaboration, accountability, and transparency.
- Engage with stakeholders across Marketing, Legal, Sales & Distribution, senior leaders to ensure alignment and visibility.
- Support agile governance and contribute to scaling agile practices across Sonnet.
What You Bring
- 5+ years of experience as a Scrum Master or Agile Project Manager, ideally in a digital or customer experience-focused environment.
- Proven success leading agile teams in design, content, or marketing-related initiatives.
- Certified Scrum Master (CSM) or equivalent Agile certification (e.g., SAFe).
- Strong understanding of Agile frameworks (Scrum, Kanban) and tools (Jira, Confluence).
- Excellent facilitation, communication, and stakeholder management skills.
- Experience in the insurance or fintech industry is an asset.
- Ability to thrive in a fast-paced, hybrid work environment with minimal direction.
- Passion for delivering scalable, high-quality customer experiences.
Why Join Us?
- Be part of a purpose-driven team transforming digital insurance.
- Work in a hybrid model with flexibility and autonomy.
- Access to wellness programs, inclusive employee groups, and professional development support.
- Make a real impact on how customers experience Sonnet’s brand and services.
Salary Range: $77,100 - $142,000
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: accessibility@definity.com .
Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).
#LI-Hybrid
About Definity
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities.
Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here.
If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.
La Société financière Definity est la société mère de compagnies d’assurance de dommages parmi les plus établies et innovatrices au Canada, soit Assurance Economical, Sonnet Assurance, Family Insurance Solutions et la Compagnie d’assurance Petline. Definity est dévouée à faire évoluer l’assurance pour sa clientèle, ses équipes, son réseau de courtage et ses communautés.
Nous promettons de fournir un environnement de travail collaboratif, ambitieux, valorisant et stimulant. Notre environnement inclusif vous permet d’innover avec vos collègues et de mettre en œuvre de meilleures façons de travailler. Nous investissons dans la croissance et le perfectionnement de nos gens et les aidons à s’épanouir. Grâce à nos options flexibles de travail hybride, notre programme de rémunération globale, notre régime d’actionnariat et l’accent sur l’équilibre travail-famille, vous évoluerez avec nous.
Si vous souhaitez une carrière où votre point de vue sera reconnu, ne cherchez pas plus loin que Definity.
Scrum Master - 14-month contract
Top Benefits
About the role
Sonnet is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
At Sonnet, we’re redefining insurance with a digital-first mindset and a customer-centric approach. Our Customer Experience team plays a pivotal role in shaping every interaction our users have with our brand—from the first click to long-term engagement. We’re looking for a passionate and experienced Scrum Master to lead agile delivery for our Design and Copy Shared Services, ensuring seamless execution of initiatives that elevate our customer experience.
What You’ll Do
- As Scrum Master, you’ll be the agile champion and delivery lead for a cross-functional team of designers, content strategists, and product owners. You’ll:
- Facilitate all agile ceremonies including daily standups, sprint planning, reviews, retrospectives, and backlog refinements.
- Collaborate closely with the Product Owner to ensure backlog items are well-defined, prioritized, and aligned with Sonnet’s strategic goals.
- Drive sprint execution and delivery of shared service tasks across multiple customer experience initiatives.
- Identify and remove impediments, manage risks, and foster a culture of continuous improvement.
- Monitor team velocity, capacity, and throughput to ensure timely delivery of high-quality work.
- Promote agile best practices and coach team members to embrace collaboration, accountability, and transparency.
- Engage with stakeholders across Marketing, Legal, Sales & Distribution, senior leaders to ensure alignment and visibility.
- Support agile governance and contribute to scaling agile practices across Sonnet.
What You Bring
- 5+ years of experience as a Scrum Master or Agile Project Manager, ideally in a digital or customer experience-focused environment.
- Proven success leading agile teams in design, content, or marketing-related initiatives.
- Certified Scrum Master (CSM) or equivalent Agile certification (e.g., SAFe).
- Strong understanding of Agile frameworks (Scrum, Kanban) and tools (Jira, Confluence).
- Excellent facilitation, communication, and stakeholder management skills.
- Experience in the insurance or fintech industry is an asset.
- Ability to thrive in a fast-paced, hybrid work environment with minimal direction.
- Passion for delivering scalable, high-quality customer experiences.
Why Join Us?
- Be part of a purpose-driven team transforming digital insurance.
- Work in a hybrid model with flexibility and autonomy.
- Access to wellness programs, inclusive employee groups, and professional development support.
- Make a real impact on how customers experience Sonnet’s brand and services.
Salary Range: $77,100 - $142,000
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: accessibility@definity.com .
Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).
#LI-Hybrid
About Definity
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities.
Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here.
If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.
La Société financière Definity est la société mère de compagnies d’assurance de dommages parmi les plus établies et innovatrices au Canada, soit Assurance Economical, Sonnet Assurance, Family Insurance Solutions et la Compagnie d’assurance Petline. Definity est dévouée à faire évoluer l’assurance pour sa clientèle, ses équipes, son réseau de courtage et ses communautés.
Nous promettons de fournir un environnement de travail collaboratif, ambitieux, valorisant et stimulant. Notre environnement inclusif vous permet d’innover avec vos collègues et de mettre en œuvre de meilleures façons de travailler. Nous investissons dans la croissance et le perfectionnement de nos gens et les aidons à s’épanouir. Grâce à nos options flexibles de travail hybride, notre programme de rémunération globale, notre régime d’actionnariat et l’accent sur l’équilibre travail-famille, vous évoluerez avec nous.
Si vous souhaitez une carrière où votre point de vue sera reconnu, ne cherchez pas plus loin que Definity.