Who We Are

The College of Complementary Health Professionals of BC (CCHPBC, or the College) is located on the traditional, ancestral, and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations. The College regulates over 12,000 health professionals, including chiropractors, massage therapists, naturopathic physicians, traditional Chinese medicine practitioners, and acupuncturists across British Columbia.

Formed on June 28, 2024, through the amalgamation of four provincial health profession regulators, the College was established as part of the Ministry of Health’s initiative to modernize the health profession regulatory framework in B.C. Its primary role is to protect public health and safety by licensing and regulating health professionals and the settings in which they practice. This includes ensuring that every health professional within its purview is fully qualified to provide safe and ethical care.

About This Employment Opportunity

Reporting to the Director, Quality Assurance and Practice, the Quality Assurance Lead provides day-to-day support and coordination for the operational delivery of CCHPBC’s registrant quality assurance (QA) program. This includes contributing to the development, delivery, and evaluation of QA program parameters, policies, and procedures.

The Lead plays a key role in assessing and refining operational processes to improve efficiency and ensure program effectiveness. This role will collaborate with CCHPBC staff across departments to facilitate the implementation of QA-related procedures, business processes, and system requirements.

In this leadership capacity, the Lead provides functional guidance and support to members of the QA team, helping to prioritize work, monitor progress, and ensure service standards are met. The role offers input on recruitment and performance feedback for team members.

It is essential for all College staff to contribute to a team approach with a public protection focus, delivering efficient services that align with and allow the College to meet its regulatory, strategic, and operational goals.

Supervisory and Reporting Responsibilities / Relationships

Reports to:

• Director, Quality Assurance and Practice

Provides Supervision to:

• Coordinator, Quality Assurance

• Quality Assurance Advisor

• Administrative Associate, Quality Assurance

Duties and Responsibilities

• In collaboration with the Director, Quality Assurance and Practice, oversees development, planning, implementation and evaluation of a modernized and harmonized QA program for registrants, including QA program related operational policies, procedures, business and system requirements, while ensuring project parameters of scope, schedule and quality are successfully delivered. Prepares appropriate reports, briefing notes and presentations.

• Develops and maintains program templates, process documentation and guides. Incorporates continuous improvement strategies in order to meet operational goals and increase the quality of program outcomes.

• Supervises QA staff, including by monitoring and evaluating their ongoing performance and recruiting/training as needed and ensues work is completed in accordance with standard operating procedures.

• Provides team members with task guidance, workflow support and informal performance feedback.

• Collaborates with other staff, including managers across the organization, to facilitate implementation of QA program parameters and procedures, including business and system requirements and technology solutions.

• Provides oversight of contract QA Assessors, including contract management, onboarding, training, policies and procedures, performance feedback and offboarding.

• Oversees review, development, implementation, delivery and evaluation of registrant learning activities, and collaborates with Licensure leadership and staff to oversee review, development, implementation, delivery and evaluation of a harmonized and modernized jurisprudence examination and related applicant resources.

• Monitors quality assurance and continuing competence trends, assesses their implications and develops plans to address impact.

• Oversees the day-to-day management of registrant engagement in quality assurance and continuing competency programs.

• Performs other duties as assigned by the Director, Quality Assurance and Practice.

Qualifications and Skills

• Degree in a health profession, health policy or management, or a related health discipline. Registration or education in a health profession is an asset.

• Minimum 3 years of relevant work experience in healthcare, professional regulation, quality assurance, or a similar field, including some supervisory or leadership responsibilities.

• Extensive working knowledge of the health care system and regulated professions is essential.

• Demonstrated commitment to anti-discrimination and Indigenous-specific anti-racism in the healthcare system.

• Demonstrated ability to support a team and lead by influence, with excellent interpersonal, communication, organizational, presentation and facilitation skills.

• Proven experience overseeing multiple simultaneous projects, with the ability to manage competing responsibilities. Knowledge of competency assessment tools and processes. Familiar with evaluation methodologies and techniques, including basic statistical analysis methods.

• Politically astute and culturally sensitive. Ability to manage sensitive situations with discretion. Able to deal with people and to represent the organization professionally at all times.

• Experience with emerging digital technologies, including artificial intelligence (AI).

• Collaborative spirit with a passion for fostering regulatory excellence.

Compensation and Perks

The salary for this full-time position ranges from $94,284 – 107,000 annually, based on a 37.5-hour work week. The starting salary will be determined by factors such as the candidate’s job-related knowledge, skills, experience, the salaries of peers within the same range, market conditions, and other relevant considerations.

CCHPBC offers a competitive compensation package, including health, dental and vision benefits, employee assistance program, Municipal Pension Plan, and paid time-off package. Other perks include flexible hybrid work arrangement, professional development opportunities, and office closures for the 11 statutory holidays in B.C., as well as Easter Monday and Boxing Day.

Application Process

If you are interested in joining our team, please submit your resume and cover letter on our careers portal on our website, www.cchpbc.ca/about/#careers**.** This position will remain open until filled. References, education and credential verifications, and a criminal record check may be required for final candidates. Internal applicants will need to submit an application with the HR team via email by August 20, 2025.

Preference will be given to candidates residing in the Lower Mainland, British Columbia. Please note that this position is open only to individuals who are legally authorized to work in Canada. Relocation assistance is not available for this role.

The College provides accommodations for applicants with disabilities throughout the selection process. If you require accommodation, please inform us when contacted for an interview or assessment. All accommodation information will be kept confidential.

We appreciate all applications; however, only those selected for an interview will be contacted.