Summary

We are seeking a seasoned Network Engineering Manager with a strong background in leading a team responsible for delivering network projects for our customers. This role emphasizes operational maturity, process development, and structured execution, supported by a solid understanding of IT Service Management (ITSM) frameworks and strong organizational capabilities.

The successful candidate will be responsible for leading a team of network engineers, developing scalable and repeatable processes, and ensuring consistent, high-quality service delivery across Centrilogic’s network client portfolio. This includes driving project delivery, maintaining strong customer relationships through a consultative approach, and ensuring that all engagements are executed with professionalism.

This individual must be comfortable engaging with internal and external stakeholders and vendors, translating business needs into actionable technical strategies. A solid foundation in enterprise networking technologies is essential, along with a passion for building high-performing teams and structured reliable operations.

Job Duties

• Lead, coach, and develop a high-performing team of network engineers.

• Foster a culture of ownership, collaboration, and continuous improvement.

• Establish clear roles, responsibilities, and performance expectations.

• Act as a trusted advisor to internal and external stakeholders, using a consultative approach to understand and meet customer needs.

• Provide technical guidance and oversight across network operations and projects.

• Ensure best practices are followed in the design, implementation, and support of network solutions.

• Collaborate with cross-functional teams to ensure seamless service delivery

• Develop and mature operational processes to improve efficiency, reliability, and scalability.

• Implement structured change management, incident response, and service request workflows aligned with ITSM principles.

• Maintains a significant level of involvement with high value clients, and a knowledge of the client organization, service needs and expectations.

• Accountable for client service management and improvement recommendations for efficiencies, analysis, and customer service results plans.

• Proactively identifies and actions opportunities to increase client satisfaction.

• Ensures implementation validation results have been completed and are documented for reference. Ensures records have been entered into ITSM for trouble ticket handling.

• Reviews services advisories and participates in outage and incident escalations. Establishes and promotes collaborative frameworks across teams to improve communication, knowledge sharing, and overall operational efficiency.

Requirements

• Available for after hours escalations.

• Some travel may be required to company facilities across Canada and the US. Ability to multi-task, pivot quickly and understand “sense of urgency"

Qualifications

• 10+ years of experience in network engineering, with at least 7 years in a leadership or management role.
• Knowledge of business and technology processes.
• Proven track record of escalation management experience.
• Strong understanding of ITSM frameworks (e.g., ITIL) and operational best practices.
• Proven experience in process development and operational maturity.
• Excellent Critical Thinking and Emotional Intelligence skills.
• Ability to communicate effectively at different levels – direct-reports, peers, ELT and C-level.
• Experience with network technologies such as
• Cisco, Juniper, Fortinet, Aruba * Aruba ClearPass is an asset
• Firewall/security tools.
• Knowledge of IT infrastructure monitoring systems (e.g. Logic Monitor & Solar Winds.
• Understanding of backup/disaster recovery solutions (CommVault, Zerto, etc.).
• Understanding of hosting, VPS, Public and Private cloud services (Azure, AWS, etc.).
• University degree or College diploma program in Computer Science, Business and Technology, Information Systems or related areas.