Who you are

• Requires 8+ years of related experience in a professional role, or equivalent experience (e.g., 6+ years with a Master’s degree)
• 3+ years of experience as a Technical Account Manager (TAM) or a comparable role such as Technical Consultant, Product Management, or Solution Architect
• 3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices
• BA/BS/MS in Computer Science, Information Technology or related discipline, or equivalent work experience required
• Certifications: Okta Certified, CISSP, or equivalent
• Extensive proficiency utilizing Okta feature sets and platforms to portray a design, or architecture, that satisfies well-known customer use cases to a customer technical persona including architect
• Able to modify existing quickstart or code samples to adapt them to the customer's requirements
• Confident in assisting TAM peers on technical challenges, or on behalf of other TAMs customers
• Solid understanding of one or more of the following key areas:
• Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
• Experience dealing with legacy applications in a hybrid IT environment with non-standard applications (i.e., those that do not support modern identity federation protocols)
• SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities
• Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc)
• Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc)
• Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc)
• Awareness of augmentation of identity protocols and flows, capable of identifying augmentation that requires additional review
• Excellent communication skills, capable of translating complex technical topics into actionable insights
• Convey complex ideas in a compelling and easily understandable manner
• Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO
• Skilled in setting and enforcing appropriate boundaries with both internal and external stakeholders
• Ability to track and influence customer behavior and health metrics across a portfolio of accounts

What the job involves

• This role is integral to the Strategic segment team, managing large enterprise organizations across various key industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology
• The Technical Account Management (TAM) team is a global group of Okta product experts dedicated to enabling existing customers to succeed
• We deepen our understanding of each customer’s unique ecosystem to not only address present challenges but also to anticipate and innovate for the future
• As a Senior TAM, you will focus exclusively on Workforce Identity, serving as a trusted technical advisor and advocate for some of our largest customers
• You will focus on strategic account alignment and broad deployment strategies to drive lasting success through elevated technical maturity
• Key Workforce Identity Solutions You Will Support:
• The Okta Platform secures employees, contractors, and partners across every part of the Identity lifecycle, including governance, access, and privileged controls. Products include:
• Identity & Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory
• Identity Governance & Administration (IGA): Lifecycle Management and Identity Governance. (For example, Box enforces zero standing privileges with Okta Identity Governance)
• Privileged Access Management (PAM): Privileged Access
• Identity Threat Detection & Response (ITDR): Identity Security Posture Management and Identity Threat Protection
• Build deep, long-lasting relationships with customers as their go-to technical advisor
• Earn Okta trusted advisor status with customer identity owners and technical leadership, known as the primary point of contact for technical leaders
• Possess and masterfully apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies
• Collaborate with customers to design identity strategies aligned with their business objectives
• Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity
• Help find ways to build upon and expand customers' adoption of the Okta footprint through additional use cases and increasing security posture
• Use knowledge of how Okta's product differentiators lead to positive outcomes for customers, securing the Okta footprint against competitive displacement
• Demonstrate advanced problem-solving skills, capable of dissecting complex, multi-faceted problems and orchestrating effective solutions
• Proactively identify risks and create mitigation plans, establishing actions, ownership, and driving resolutions
• Able to handle most customer technical escalations independently, or collaboratively with the Customer Success Manager (CSM)
• Manage competing priorities with little impact on delivery, ensuring follow through on all activity
• Demonstrate a strong ability to represent and advocate for the customer with cross-functional teams (including engineering and support), while supporting policies and decisions that are in the best interests of the company
• Facilitate difficult discussions with senior stakeholders
• Serve as a thought leader, providing best practices, workshops, and training
• Generate specific vertical/use case insights and thought leadership, demonstrating an advanced level of Okta platform and identity domain knowledge, with a focus on enhancing customers’ security posture
• Generate higher value for customers and deeper TAM engagement through repeatable asset and strategy creation for the team
• Mentor peers and colleagues, upskilling capability with a focus on technical development
• Contribute to the development of adoption and retention strategies, sharing knowledge of customer patterns, and leading execution
• Lead project tasks or initiatives aimed at improvement of TAM processes and knowledge

Benefits

• Work from home opportunities
• Health + Wellness
• Financial Benefits
• Pay + Incentives
• Time Off
• Everyday Living
• Resources