Location: Dorval, QC

Job Overview

We are seeking a highly organized, proactive, and detail-oriented Jr. Warehouse Operations Lead to oversee the Customer and Warehouse Operations on a daily basis. This role requires a hands-on leader that possesses analytical, administrative, and communication skills who can also multi-task and ensure seamless coordination between Vitesse departments, clients, and frontline staff.

The ideal candidate will thrive in a fast-paced environment, managing everything from Customer inventory control, following Costs and Expenses, Customer relationships, Customer interactions & onboarding, and optimizing internal team communications. This role demands both strategic thinking and strong operational execution.

Key Responsibilities

Warehouse & Operational Oversight

• Oversee and optimize daily warehouse operations
• Manage key accounts and customer relationships
• Set up and maintain SOPs, including inspection processes and pick-and-pack workflows
• Monitor and manage inventory for multiple clients, each with specific handling requirements.
• Act as the front line between the office and warehouse floor, must have strong communication with dock staff.
• Collaborate with IT, accounting, and consulting teams to support cross-functional initiatives and system rollouts.
• Create and analyze revenue and expense reports
• Work with Warehouse Team including VP, Warehouse to assist in handling procurement and price negotiation for all warehouse and office supplies; manage POs and vendor relationships.
• Support onboarding of new clients
• Support in Interviewing candidates and assist in hiring processes, including job description creation and onboarding plans.
• Support in coordinating staff schedules, vacation tracking, and shift planning to ensure consistent coverage.
• Fill in for key staff members across roles during absences or transitions.

Required Skills & Qualifications

• Has a proven experience (i.e 2 or more consecutive years) in warehouse operations, logistics, or a related leadership role.
• Strong analytical skills and comfortable working with financial data, budgets, and reporting tools.
• Ideal Candidate will have formal education (i.e. University Degree) or Degree in Supply Chain Management, or a related field required.
• Proficiency in Microsoft Excel and Microsoft suite
• Exceptional organizational skills and attention to detail.
• Effective communicator with the ability to liaise across departments and lead by influence.
• Bilingual (English/French)
• Ability to respond in a concise manner to customers and Internal stakeholder e-mails

Key Traits for Success

• Self-starter with the ability to anticipate needs and take initiative without being asked.
• Calm under pressure — able to manage shifting logistics (e.g., port/rail strikes, customer requests).
• A true team player who values collaboration but can also operate independently.
• Solution-oriented mindset with a drive to improve processes and efficiencies.
• Comfortable juggling many priorities while maintaining accuracy and professionalism

Candidate will report to the VP – Warehousing.

* English is required as 50% of our warehouse business is for customers based outside Québec.*

*We support and promote an environment that aims to use French both in writing and speaking within the company. *