Job Posting

Compliance Officer

Title: Compliance Officer

Location(s): Red Maple, Ottawa

Salary: $62,812.96 - $71,096.48 per annum **based on work experience

Hours**:** 37.5 hours per week

Employer**:** John Howard Society of Ottawa

**How To Apply:**Please submit your cover letter and resume through the John Howard Society of Ottawa’s website, under the Careers tab at: https://johnhoward.on.ca/ottawa/careers/

**Closing Date:**June 1st, 2026

About the environment: Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focused on creating a caring environment for both clients, and staff. At JHS Ottawa, you will find an employer that celebrates the uniqueness of each of its staff members and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential. JHS Ottawa will provide permanent new employees access to a benefit plan, four weeks vacation annually, a Defined Contribution Pension Plan after eligibility waiting period, and opportunities for continual learning and development.

About who we support: Our employees are supporting a diverse client group including youth and adults, all genders, from a wide cross section of social, ethnic, linguistic and cultural backgrounds who are representative of our broader community. We are accountable to the people we serve by providing the highest quality of service with integrity through the delivery of responsive, innovative and evidence-informed approaches.

About diversity at JHS Ottawa: The John Howard Society of Ottawa is committed to reflecting and responding to the diversity of the people and communities we serve and is seeking that diversity in applicants for this position. We welcome candidates from racialized persons/persons of colour, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+, and all candidates who contribute to furthering the diversity of ideas. We also recognize that people from diverse groups have different needs and require different solutions to gain equal opportunity for success in the hiring process. If you require any accommodation during the interview process, please let us know.

About the role: Under direction of the Reintegrative Services Director, The Compliance Officer will ensure that our MCCSS Dual Diagnosis programs are operating in full compliance with all applicable legislation, regulations, and funding requirements. This role is instrumental in supporting service delivery excellence and organizational integrity through proactive monitoring, documentation, and reporting activities. The Compliance Officer will be responsible for implementing compliance frameworks, conducting internal audits, identifying risks, and supporting corrective action plans to meet standards set by the Ministry of Children, Community and Social Services (MCCSS) and other regulatory bodies.

As the successful candidate, you have Principal Duties:

Regulatory Compliance & Monitoring:

• Monitor and ensure adherence to all MCCSS guidelines, service contracts, regulations, and reporting requirements.
• Conduct routine internal audits and reviews to assess program and operational compliance.
• Maintain up-to-date knowledge of all relevant MCCSS policies and procedures including the Developmental Services Ontario (DSO).
• Maintain up-to-date knowledge of relevant legislation, such as the Child, Youth and Family Services Act (CYFSA), Accessibility for Ontarians with Disabilities Act (AODA), and Occupational Health and Safety Act (OHSA).

Reporting & Documentation:

• Prepare and submit compliance-related reports to internal leadership and MCCSS as required.
• Maintain accurate and comprehensive documentation of findings, corrective actions, and follow-up results.
• Support the development of policies and procedures to strengthen compliance and service quality.

Training & Capacity Building:

• Provide compliance training and guidance to front-line staff and management on regulatory obligations and organizational policies.
• Provide the Safe Management Group Crisis Intervention Training to all front-line staff annually.
• Promote a culture of accountability and continuous improvement.

Risk Management & Corrective Action:

• Identify and assess areas of risk, non-compliance, or service gaps.
• Collaborate with leadership to develop and implement corrective and preventive action plans.
• Track implementation progress and report on effectiveness.

Human Resources:

• Support the Residential Coordinator in the effective onboarding and training of new employees, volunteers, and students.
• Ensure and maintain Vulnerable Sector Checks for all employees according to MCCSS standards.
• In collaboration with Residential Coordinator, ensure compliance with existing and newly developed operational and employee policies, clinical practices and relevant legislative requirements

Safety

• Responsible for ensuring compliance with Health and Safety regulations, proactively managing workplace safety, and promptly addressing employee safety concerns to maintain a secure working environment
• Coordinate and organize with Service Director any renovations that are required.
• Attend weekly supervision meetings with Residential Coordinator
• Complete other functions per Reintegrative Services Director request as required

Competencies

• Teamwork Accountable to team, works to meet established deliverables, appreciates view of team members, respectful.

• Interpersonal Skills Builds strong relationships, is flexible/adaptable, works well with others, solicits feedback.

• Intellectual and Emotional Boundaries Maintains professional boundaries with client relationships, including observing client confidentiality and consistently following protocol / behavioral plan.

• Adaptability Adapts to change, open to new ideas and responsibilities.

• Policy and Procedural adherence Ensure a comprehensive understanding of the policies and procedures for the John Howard Society of Ottawa and adhere to them. Adhere to all security and/or safety protocols associated. Follows case plans or service plans.

• Dependability Attendance Reports for work on time, in appropriate professional attire, provides advanced notice of absence to Team Leader or Manager, and others as appropriate. Documents accordingly in ADP.

• Initiative Takes action, seeks new opportunities, strives to see projects to completion. Uses available downtime to engage in other tasks or responsibilities for the benefit of the site.

• Inclusivity Experience with or a desire to learn about DEI, and actively participates in building our culture of belonging.

• Job Knowledge Understands facets of job, aware of duties and responsibilities, keeps job knowledge current.

• Accountability for self and others Takes responsibility and demonstrates accountability – Accepts responsibility for outcomes (positive or negative) of one’s work; takes ownership for mistakes or missteps and refocuses efforts when necessary; holds self accountable for reaching short and long-term goals.

• Applied Learning Puts new knowledge, understanding, or skill to practical use on the job; furthers learning through trial and error.

• Case management Adheres to established case work/case management practices including assessment, case planning, intervention, and documentation. Comply with the program’s established case work/case management timeline. Follows proper procedures as per the program, agency and/or funder in documenting client activities.

• Client / Residents Care Provides Non-judgmental and empathetic care, and is person centered.

• Clinical Approach Consistently applies established clinical approaches—being evidence-based, strengths-based, gender- responsive, and trauma-responsive—in their case work/case management practices.

• Communication Maintain consistent communication and develop positive relationships with external agencies, collaterals, stakeholders, and other professionals involved with clients. Communicates issues or conflicting opinions with Manager, to provide personal insights into decisions in a positive way.

• Crisis Intervention/ De-escalation Successfully implementing Crisis Intervention training. Following site protocols. Managing and de- escalating Challenging situations while maintaining client therapeutic relationship.

• Continuous Improvement Actively participate in program evaluation by completing necessary processes and documentation Applies learning from work experience/trainings/supervision in their work.

• Living Vision and Values Demonstrates an understanding of local school/business unit’s vision and values, using them as a point of reference where appropriate. Keeps the vision and values at the forefront of personal action.

• Problem Solving Strives to understands contributing factors, works to resolve complex situations. Is persistent in trying to solve issues and seeking input from others.

• Indigenous knowledge and awareness Ensuring the effort to recognize, comprehend and appreciate the values, traditions, and belief systems of First Nation, Inuit and Metis people that may be markedly different from one's own beliefs, practices and histories that have impacted the health and wellness, self- esteem, and the socio-economic wellbeing of Indigenous peoples, so that we are a safe place for those we serve.

You’ll also be prepared to

Education: University Degree/College Diploma in the social sciences

Experience: Minimum 3 years’ experience working in a residential setting, with MCCSS Compliance knowledge.

Experience in leadership, administration, or coordination

Language: Bilingualism considered an asset

Additional Essential Skills

• Proven, strong written and verbal communication skills
• Excellent organizational and interpersonal abilities
• Demonstrated leadership ability
• Demonstrated ability in fiscal and human resource management

You’re a fit with our organizational culture, if you mirror our values in the way you work:

• You are committed to providing the highest quality of care for your clients, through responsive, innovative, and evidence informed approaches.
• Driven by curiosity, you adapt to achieve the best results for clients/communities you serve.
• Celebrating the uniqueness and lived experience of every person is part of your nature, and this conviction creates a sense of belonging, safety, and better outcomes for all.
• You work in a way that helps employees and clients live their strengths and reach their potential
• Work with compassion and care for others, and help JHS build a culture of listening, mutual support, and meaningful connections.

You’re a fit with our organizational culture if you believe:

• In building meaningful connections across our programs, partners, and neighbourhoods in order to foster inclusion and empowerment.
• In a person-centred approach, recognizing the value, expertise, and capacity of each individual to make choices that lead to their best self.
• That systemic inequalities exist, and that all people have the right to be treated with dignity, to live free from discrimination, to have a home, and to access employment, education, health promotion and other supports.
• In reducing harm to individuals and communities through a non-judgmental approach that builds resiliency and accountability.
• In the capacity of individuals and communities to adapt, change, and grow while promoting the conditions to inspire positive transformation.

We sincerely thank all applicants who express interest in JHS and this position- only those selected for an interview will be contacted.

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