Client Services Manager
About the role
Description In this role, you will support Whirlpool Corporation, the global leader in kitchen and laundry appliances, focusing on the KitchenAid Small Appliance Brand. As a Client Service Manager, you will play a pivotal role in driving sales, enhancing the in-store consumer experience, and ensuring flawless execution of business priorities. You will lead a team of advisors across Canada, manage client relationships, oversee operations, and identify growth opportunities.
This is an exciting opportunity to join a dynamic organization and make a meaningful impact!
Responsibilities Key Responsibilities
- Build and maintain strong, productive client relationships.
- Lead and support a national team of advisors to deliver exceptional merchandising, product demos, training, and market insights.
- Analyze data, create reports, and develop actionable plans to identify growth opportunities.
- Ensure timely delivery of weekly and monthly reporting requirements.
- Equip the field team with tools and resources for flawless execution.
- Coordinate cross-functional tasks while maintaining accountability for overall results.
- Thrive in a matrix environment, managing multiple stakeholders effectively.
- Demonstrate professional business acumen and strong communication skills (written and verbal).
- Exhibit flexibility and adaptability in a fast-paced environment with meticulous follow-up.
- Apply strong leadership skills to prioritize, problem-solve, and multi-task under pressure.
Qualifications Required Experience & Skills
- 5+ years in Client or Account Management.
- Experience managing a field team.
- Business degree or related post-secondary education.
- Proven success in developing and leading client accounts with innovative strategies.
- Understanding of merchandising and retail sales (Grocery, Mass, Drug, Home Improvement, Appliances).
- Project management and data analysis/reporting experience (Tableau, Power BI).
- Ability to manage client expectations and deliver store-level execution.
- Experience with financial accuracy, cross-functional processes, and persuasive selling.
- Assertive, results-driven, and collaborative team player.
Additional Details
- Travel: Approximately 30% within Canada.
- Hybrid schedule: 3 days/week in office (Tuesday–Thursday).
- Flexibility to support team merchandising execution as needed.
About Us Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.
But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
#DiscoverYourPath Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Marketing
Position Type: Full time
Business Unit: Corporate
Salary Range: $70,000.00 - $80,000.00
Company: Acosta Services Canada Co
Req ID: 17308
Employer Description:
ACOSTA
*EMP*
DESC
About Acosta Group
Acosta Group fuses storied expertise, unmatched connectivity and advanced insight to accelerate brand growth – everywhere you sell. Our collective of the most trusted retail, marketing and foodservice agencies is reimagining how people connect with brands at every point in the consumer journey.
Comprised of Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services and Product Connections, Acosta Group understands and anticipates evolving consumer needs, fueling accelerated performance to connect tomorrow's commerce today. The collective delivers end-to-end solutions, including headquarter sales services, omnichannel retail solutions, assisted sales and training, integrated marketing, foodservice sales enablement and culinary solutions, and the most advanced data and insights.
Le groupe Acosta Group rassemble une expertise reconnue, une connectivité inégalée et des connaissances fines pour accélérer la croissance des marques - partout où vous êtes commercialisé. Notre collectif des agences de vente au détail, de marketing et de restauration les plus fiables réinvente la façon dont les gens se connectent aux marques à chaque étape du parcours du consommateur.
Composé d'Acosta, d'ActionLink, de CORE Foodservice, de CROSSMARK, de Mosaic, de Premium Retail Services et de Product Connections, le groupe Acosta Group comprend et anticipe les besoins en constante évolution des consommateurs, stimulant ainsi les performances accélérées pour connecter le commerce de demain dès aujourd'hui. Le collectif offre des solutions holistiques, y compris des services de vente externalisée, des solutions omnicanales de vente au détail, des ventes assistées et de la formation, du marketing intégré, des solutions de vente pour la restauration et la cuisine, ainsi que les données et les connaissances les plus avancées, et l’expertise nécessaire pour extraire la valeur de tous ces outils.
Client Services Manager
About the role
Description In this role, you will support Whirlpool Corporation, the global leader in kitchen and laundry appliances, focusing on the KitchenAid Small Appliance Brand. As a Client Service Manager, you will play a pivotal role in driving sales, enhancing the in-store consumer experience, and ensuring flawless execution of business priorities. You will lead a team of advisors across Canada, manage client relationships, oversee operations, and identify growth opportunities.
This is an exciting opportunity to join a dynamic organization and make a meaningful impact!
Responsibilities Key Responsibilities
- Build and maintain strong, productive client relationships.
- Lead and support a national team of advisors to deliver exceptional merchandising, product demos, training, and market insights.
- Analyze data, create reports, and develop actionable plans to identify growth opportunities.
- Ensure timely delivery of weekly and monthly reporting requirements.
- Equip the field team with tools and resources for flawless execution.
- Coordinate cross-functional tasks while maintaining accountability for overall results.
- Thrive in a matrix environment, managing multiple stakeholders effectively.
- Demonstrate professional business acumen and strong communication skills (written and verbal).
- Exhibit flexibility and adaptability in a fast-paced environment with meticulous follow-up.
- Apply strong leadership skills to prioritize, problem-solve, and multi-task under pressure.
Qualifications Required Experience & Skills
- 5+ years in Client or Account Management.
- Experience managing a field team.
- Business degree or related post-secondary education.
- Proven success in developing and leading client accounts with innovative strategies.
- Understanding of merchandising and retail sales (Grocery, Mass, Drug, Home Improvement, Appliances).
- Project management and data analysis/reporting experience (Tableau, Power BI).
- Ability to manage client expectations and deliver store-level execution.
- Experience with financial accuracy, cross-functional processes, and persuasive selling.
- Assertive, results-driven, and collaborative team player.
Additional Details
- Travel: Approximately 30% within Canada.
- Hybrid schedule: 3 days/week in office (Tuesday–Thursday).
- Flexibility to support team merchandising execution as needed.
About Us Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.
But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
#DiscoverYourPath Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Marketing
Position Type: Full time
Business Unit: Corporate
Salary Range: $70,000.00 - $80,000.00
Company: Acosta Services Canada Co
Req ID: 17308
Employer Description:
ACOSTA
*EMP*
DESC
About Acosta Group
Acosta Group fuses storied expertise, unmatched connectivity and advanced insight to accelerate brand growth – everywhere you sell. Our collective of the most trusted retail, marketing and foodservice agencies is reimagining how people connect with brands at every point in the consumer journey.
Comprised of Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services and Product Connections, Acosta Group understands and anticipates evolving consumer needs, fueling accelerated performance to connect tomorrow's commerce today. The collective delivers end-to-end solutions, including headquarter sales services, omnichannel retail solutions, assisted sales and training, integrated marketing, foodservice sales enablement and culinary solutions, and the most advanced data and insights.
Le groupe Acosta Group rassemble une expertise reconnue, une connectivité inégalée et des connaissances fines pour accélérer la croissance des marques - partout où vous êtes commercialisé. Notre collectif des agences de vente au détail, de marketing et de restauration les plus fiables réinvente la façon dont les gens se connectent aux marques à chaque étape du parcours du consommateur.
Composé d'Acosta, d'ActionLink, de CORE Foodservice, de CROSSMARK, de Mosaic, de Premium Retail Services et de Product Connections, le groupe Acosta Group comprend et anticipe les besoins en constante évolution des consommateurs, stimulant ainsi les performances accélérées pour connecter le commerce de demain dès aujourd'hui. Le collectif offre des solutions holistiques, y compris des services de vente externalisée, des solutions omnicanales de vente au détail, des ventes assistées et de la formation, du marketing intégré, des solutions de vente pour la restauration et la cuisine, ainsi que les données et les connaissances les plus avancées, et l’expertise nécessaire pour extraire la valeur de tous ces outils.