Family Services Coordinator
Top Benefits
About the role
Family Services Coordinator
Casual
About Ronald McDonald House Alberta
Ronald McDonald House® Alberta supports families who must travel for vital medical treatment for their seriously ill or injured child. Our compassionate Houses in Calgary, Edmonton, Red Deer, and Medicine Hat provide private family suites, warm meals, community support, and a home-away-from-home during incredibly difficult times. Each year, thousands of families from nearly 300 communities across Alberta stay with us—saving millions of dollars in accommodation and meal costs and finding strength in being close to their child and each other.
Why Choose Ronald McDonald House Alberta?
"I love being a part of a global community while also leading locally to strengthen families and promote healing when children need healthcare."
~ Caitlin, employee since 2024
Explore more employee quotes on our Careers page.
Your Role
This role is based out of the Medicine Hat Ronald McDonald House. Casual shifts tend to be, evening 5-9pm, weekends 7am-3pm or 3pm-9pm as well as vacation coverage, as needed. Hours are based on operational needs.
Why This Role Matters
When a child needs urgent medical care, families need more than a place to stay they need calm, consistency, and compassionate support. As a Family Services Coordinator, you are often the first friendly face families meet and the steady presence they rely on each day. By coordinating accommodations and check-ins, responding to questions with empathy, supporting House programs and volunteers, and helping keep the House safe, clean, and welcoming, you help ensure every family can focus on what matters most: being close to their child.
Your Key Responsibilities
Family Support
-
Coordinate room bookings, check-ins/check-outs, inspections, and payments.
-
Provide welcoming, family-centered support and respond to questions/concerns.
-
Follow House policies and procedures, including emergency and risk reporting.
-
Greet visitors and accept monetary and gift-in-kind donations.
Program Support
-
Support House programs and meal service (including Home for Dinner/Helping Hands) and help keep kitchen items stocked.
-
Welcome volunteer groups, provide orientation/tours, and ensure spaces and equipment are cleaned and reset.
-
Encourage family engagement with activities (e.g., Pet Therapy, Shuttle, Rejuvenation) through in-person communication and other channels.
Volunteer Support
-
Assign and support volunteer tasks to ensure time is used effectively.
-
Train/orient new volunteers and share updates on procedures and programs.
-
Value, respect, and recognize volunteer contributions.
House Management
-
Support day-to-day cleanliness, safety, and security of the House (inside and out).
-
Complete shift housekeeping duties and flag maintenance or repair needs to the General Manager.
Required Qualifications
-
High school diploma.
-
Strong interpersonal skills; able to work with a wide variety of people.
-
Administrative experience preferred; comfortable with computers and database systems.
-
Able to work in a fast-paced environment, prioritize tasks, and problem-solve.
-
Must provide a clear criminal record check.
What we Offer
We believe that when our people thrive, our mission thrives. We’re committed to creating a workplace where people feel supported, valued, and inspired to grow. As part of our team, you’ll enjoy:
Comprehensive Compensation & Benefits
-
Competitive wage
-
Employee and Family Assistance Program (EFAP)
Growth & Development
-
Training and development opportunities
-
Opportunity to participate in crossfunctional committees
Flexibility & WellBeing
- 12 recognized statutory holidays
Financial Wellness
- Financial Wellness sessions
Culture & Community
-
A valuesdriven culture where people come first
-
Social events and teambuilding activities
Our Commitment to Diversity, Equity, Inclusion & Cultural Safety
Diversity, equity, inclusion, and cultural safety are guiding principles at Ronald McDonald House Alberta. We recognize the ongoing need to ensure DEI is reflected in our day-to-day activities; to champion continuous learning for staff, volunteers and the board; to create policies and practices that support DEI; and to find ways to measure our progress and continually improve. If you require accommodation, please advise us during the recruitment process.
Note first review of applications will be onMay 25, 2026, applications will be accepted until the position is filled.
Thank You
We thank all candidates who apply; however, only those selected for interview will be contacted.
Not the right fit? Search for Family Services Coordinator jobs in Medicine Hat, AB
About Ronald McDonald House Alberta
Ronald McDonald House® Alberta supports families seeking vital medical treatment for their seriously sick or injured child. Our warm, compassionate Houses provide a home-away-from-home for families who need to travel for medical reasons. When those families are experiencing one of life’s most difficult times, we offer them the gift of togetherness.
Since the first Houses were built in Alberta in 1985, we have supported tens of thousands of families. Every year, thousands will stay at one of Alberta’s Ronald McDonald Houses. These stays can last up to a few nights, or as long as several weeks or months at a time.
Each Ronald McDonald House has private family suites for families to rest. The Houses have open kitchens where families can sit down and share experiences over a homemade meal. The sense of community enables families to rely on each other and shore up strength.
Almost 70% of Canadian families live outside of a community with a children’s hospital, meaning they will need to travel to access medical care. Ronald McDonald Houses save families millions of dollars each year on accommodation, transportation, meals, laundry, parking, and more. Having a Ronald McDonald House close to a hospital in Alberta is an important part of family-centred care.
Ronald McDonald House Alberta serves families largely from across the province, from almost 300 Albertan communities. From Wood Buffalo to Lethbridge, and Grande Prairie to Lloydminster, families come from all corners and corridors of Alberta to stay at a Ronald McDonald House.
Similar Jobs
Family Services Coordinator
Top Benefits
About the role
Family Services Coordinator
Casual
About Ronald McDonald House Alberta
Ronald McDonald House® Alberta supports families who must travel for vital medical treatment for their seriously ill or injured child. Our compassionate Houses in Calgary, Edmonton, Red Deer, and Medicine Hat provide private family suites, warm meals, community support, and a home-away-from-home during incredibly difficult times. Each year, thousands of families from nearly 300 communities across Alberta stay with us—saving millions of dollars in accommodation and meal costs and finding strength in being close to their child and each other.
Why Choose Ronald McDonald House Alberta?
"I love being a part of a global community while also leading locally to strengthen families and promote healing when children need healthcare."
~ Caitlin, employee since 2024
Explore more employee quotes on our Careers page.
Your Role
This role is based out of the Medicine Hat Ronald McDonald House. Casual shifts tend to be, evening 5-9pm, weekends 7am-3pm or 3pm-9pm as well as vacation coverage, as needed. Hours are based on operational needs.
Why This Role Matters
When a child needs urgent medical care, families need more than a place to stay they need calm, consistency, and compassionate support. As a Family Services Coordinator, you are often the first friendly face families meet and the steady presence they rely on each day. By coordinating accommodations and check-ins, responding to questions with empathy, supporting House programs and volunteers, and helping keep the House safe, clean, and welcoming, you help ensure every family can focus on what matters most: being close to their child.
Your Key Responsibilities
Family Support
-
Coordinate room bookings, check-ins/check-outs, inspections, and payments.
-
Provide welcoming, family-centered support and respond to questions/concerns.
-
Follow House policies and procedures, including emergency and risk reporting.
-
Greet visitors and accept monetary and gift-in-kind donations.
Program Support
-
Support House programs and meal service (including Home for Dinner/Helping Hands) and help keep kitchen items stocked.
-
Welcome volunteer groups, provide orientation/tours, and ensure spaces and equipment are cleaned and reset.
-
Encourage family engagement with activities (e.g., Pet Therapy, Shuttle, Rejuvenation) through in-person communication and other channels.
Volunteer Support
-
Assign and support volunteer tasks to ensure time is used effectively.
-
Train/orient new volunteers and share updates on procedures and programs.
-
Value, respect, and recognize volunteer contributions.
House Management
-
Support day-to-day cleanliness, safety, and security of the House (inside and out).
-
Complete shift housekeeping duties and flag maintenance or repair needs to the General Manager.
Required Qualifications
-
High school diploma.
-
Strong interpersonal skills; able to work with a wide variety of people.
-
Administrative experience preferred; comfortable with computers and database systems.
-
Able to work in a fast-paced environment, prioritize tasks, and problem-solve.
-
Must provide a clear criminal record check.
What we Offer
We believe that when our people thrive, our mission thrives. We’re committed to creating a workplace where people feel supported, valued, and inspired to grow. As part of our team, you’ll enjoy:
Comprehensive Compensation & Benefits
-
Competitive wage
-
Employee and Family Assistance Program (EFAP)
Growth & Development
-
Training and development opportunities
-
Opportunity to participate in crossfunctional committees
Flexibility & WellBeing
- 12 recognized statutory holidays
Financial Wellness
- Financial Wellness sessions
Culture & Community
-
A valuesdriven culture where people come first
-
Social events and teambuilding activities
Our Commitment to Diversity, Equity, Inclusion & Cultural Safety
Diversity, equity, inclusion, and cultural safety are guiding principles at Ronald McDonald House Alberta. We recognize the ongoing need to ensure DEI is reflected in our day-to-day activities; to champion continuous learning for staff, volunteers and the board; to create policies and practices that support DEI; and to find ways to measure our progress and continually improve. If you require accommodation, please advise us during the recruitment process.
Note first review of applications will be onMay 25, 2026, applications will be accepted until the position is filled.
Thank You
We thank all candidates who apply; however, only those selected for interview will be contacted.
Not the right fit? Search for Family Services Coordinator jobs in Medicine Hat, AB
About Ronald McDonald House Alberta
Ronald McDonald House® Alberta supports families seeking vital medical treatment for their seriously sick or injured child. Our warm, compassionate Houses provide a home-away-from-home for families who need to travel for medical reasons. When those families are experiencing one of life’s most difficult times, we offer them the gift of togetherness.
Since the first Houses were built in Alberta in 1985, we have supported tens of thousands of families. Every year, thousands will stay at one of Alberta’s Ronald McDonald Houses. These stays can last up to a few nights, or as long as several weeks or months at a time.
Each Ronald McDonald House has private family suites for families to rest. The Houses have open kitchens where families can sit down and share experiences over a homemade meal. The sense of community enables families to rely on each other and shore up strength.
Almost 70% of Canadian families live outside of a community with a children’s hospital, meaning they will need to travel to access medical care. Ronald McDonald Houses save families millions of dollars each year on accommodation, transportation, meals, laundry, parking, and more. Having a Ronald McDonald House close to a hospital in Alberta is an important part of family-centred care.
Ronald McDonald House Alberta serves families largely from across the province, from almost 300 Albertan communities. From Wood Buffalo to Lethbridge, and Grande Prairie to Lloydminster, families come from all corners and corridors of Alberta to stay at a Ronald McDonald House.