Assistant Manager, Richmond Swim

Who we are

We are a fast-growing leader in children’s programming who offer high-quality bike soccer and swim lessons across North America.

Our mission

We inspire kids to believe in themselves.

Why you’ll love working at Pedalheads

Growth

Pedalheads has 250+ locations in 40+ cities with 3500+ amazing staff who get to teach 70,000+ children every year. Pedalheads has grown more than 50% over the past 3 years while maintaining a “love what you do” culture with considerable flexibility and opportunity for professional growth.

Culture

Our people consistently attribute their love of working at Pedalheads to the culture and team. We’re all about creating a supportive, energizing team environment with fun, friendly and driven people.

Opportunity

We are passionate about developing our people and teams to their highest potential, with a high value on trust and empowerment. Our progressive, collaborative culture and ambitious North American expansion plans translate into all kinds of career growth and development opportunities.

Purpose

By teaching fundamental skills, building confidence and igniting their sense of adventure, we can forever impact the life of a child. Pedalheads also offers a generous bursary program and give back program through annual social giving, and we are continuously working on meaningful ways to make communities better for having us there

Dive into Your Next Adventure with Us!

Are you a dynamic, high-energy individual who thrives in fast-paced environments and excels at multitasking? Do you live and breathe recreation and swimming, and have a passion for creating fun, engaging experiences for others? If so, we want you to join our team as the Aquatic Assistant Manager, Richmond!

About the Role:

We’re looking for a lively, energetic Assistant Manager who thrives in fast-paced environments and lives for multitasking. You love working with children and teens, building community, and creating “Happy Dancing, High Fiving, I Did It!” moments for every swimmer.

As the Assistant Manager of Pedalheads Swim, you are a people leader who creates a positive and playful work environment while holding your team accountable. You bring a strong balance of operational excellence, mentorship, and customer care — ensuring every child and family feels supported, safe, and celebrated.

This is a full-time position. A typical work week for an Assistant Manager, Vancouver Swim would be evenings and weekends, during our peak operation times however this is subject to change with operational needs.

Business Operations

• Support full-cycle operations, ensuring a welcoming, family-focused environment.
• Oversee daily swim school logistics including pool setup, lesson flow, and end-of-day procedures.
• Create and maintain weekly staffing schedules, ensuring adequate coverage and alignment with budget.
• Track attendance, approve payroll, and manage shift coverage through ADP.
• Conduct regular facility checks to ensure safety, cleanliness, and readiness.
• Maintain accurate rosters, class lists, and registration documentation.
• Monitor performance metrics such as enrollment, retention, and satisfaction, and provide recommendations for improvement.

Leadership

• Provide hands-on leadership, direction, and mentorship to instructors and supervisors.
• Support hiring, onboarding, and ongoing training of swim staff.
• Lead by example in creating a positive, inclusive, and motivating work environment.
• Conduct routine lesson observations, offering real-time coaching and recognition.
• Hold short weekly team huddles and 1:1 check-ins to review goals and performance.
• Support staff development through ongoing feedback, encouragement, and accountability.

Program Development

• Stay informed on all program offerings, policies, and updates; ensure consistent communication with staff and families.
• Maintain instructional quality by ensuring adherence to Pedalheads’ curriculum and teaching methods.
• Support swimmer assessments, level placements, and session transitions.
• Collaborate with the Swim Manager to identify growth opportunities and implement new programming or community outreach initiatives.
• Assist in preparing seasonal schedules, training sessions, and end-of-session reports.

Customer Service

• Act as a visible, approachable presence on the pool deck and at the front desk.
• Greet families warmly, support registration inquiries, and manage swimmer placements.
• Respond to parent feedback and concerns with empathy and professionalism, ensuring timely resolution.
• Identify and resolve potential issues before they escalate.
• Monitor and analyze customer satisfaction data, implementing action plans for improvement.
• Contribute to an environment where every family feels welcome, informed, and valued.

Competencies

• Strong and dynamic leader and mentor.
• Passionate about working with children, youth, and young staff teams.
• Outstanding organizational and multitasking skills.
• Excellent interpersonal and communication abilities.
• Confident decision-maker and problem-solver.
• Demonstrates initiative, accountability, and integrity.

Qualifications

Required:

• Minimum 1 year in a supervisory or leadership role in operations, recreation, or youth programming.
• Minimum 2 years in customer service or client relations.
• Strong computer proficiency, including Microsoft Excel or similar tools.
• Must hold an Aquatic Certification or be willing to obtain Swim Instructor (SWI) certification within 3 months.

Assets:

• Degree or diploma in business, operations, management, or recreation.

• Experience in children’s programming, hospitality, or the recreation industry.

• Experience with ADP Workforce Now or other scheduling/payroll systems.

• Experience delivering training sessions for youth (ages 17–24).

• Familiarity with CRM systems and/or sales or outreach experience.

Why Join Pedalheads Swim

• Meaningful work helping kids build confidence and life skills.
• Supportive, energetic, and fun team culture.
• Opportunities for career growth within the Pedalheads organization.
• Comprehensive training, mentorship, and ongoing development.

Direct reports

Lesson Supervisors and Swim Instructors

PAY AND PERKS

The successful candidate will be paid an annual salary of $52,000 to $56,000, commensurate with experience, based on a 40-hour work week. This position is based out of our Richmond pool (River Club).

Finding the perfect person for this job is very important to us and we recognize the value in that;

• Annual profit share eligibility;
• Personalized benefits through our health and wellness program;
• Retirement benefits - RRSP matching program;
• We offer above average vacation entitlement to enjoy over the rest of the year, including an annual paid holiday closure;
• Annual professional development allowance;
• Support, including some paid time, for community responsibility/volunteering;
• Maternity and parental leave top up;
• Annual staff trip/retreat for planning and year end celebrations. Previous trips include Cabo San Lucas, Puerto Vallarta, Los Angeles, and Palm Springs;
• Growth and advancement.

If you're ready to dive into a role where your love for recreation and swimming can shine and where your leadership skills will make a splash, apply now and become a key player in our energetic team!

APPLICATION PROCESS

To apply please submit your application online.

This is a truly amazing time for Pedalheads and we’re excited to be expanding our team and creating so much opportunity and growth for both our staff and the kids that come to our camps. Apply now and find out why Pedalheads people love what we do.

Pedalheads is committed to creating and upholding a diverse, inclusive and equitable environment that is respectful and welcoming to everyone. We believe that our programs are enriched by the presence of many voices from a variety of racial, cultural and religious backgrounds, political beliefs, ages, sexual identities and orientation, socio-economic backgrounds and physical and cognitive abilities.

We welcome applications from individuals of all identities and backgrounds. If you face any barriers to employment or require financial assistance or other accommodation during the recruitment and/or employment process, please feel free to contact the People and Culture team in confidence.

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