LTL Central Canada - Dispatch Assistant
Top Benefits
About the role
We Bring Food to Your Family’s Table
The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.
Shift: (Afternoons) Monday- Friday; 4:00pm-11:30pm
SUMMARY
The Dispatch Assistant position co-ordinates loads, drivers, deliveries, and pick-ups in the Toronto service area. They are responsible for being familiar with and being able to cover for all the traffic and dispatch functions within the Mississauga Terminal.
PRIMARY RESPONSIBILITIES
- Have full knowledge of Erb Transport computer dispatch systems and coordinate with the dispatch team to ensure loads are delivered on time based on appointments and efficiencies.
- Responsible for the knowledge of the delivery schedules and coordination of pickups as it pertains to the Mississauga terminal and throughout Ontario/Quebec.
- Dispatch drivers efficiently with regards to hours of service, power unit availability, company policies and safety regulations.
- Consult regional dispatch and dock personnel as to equipment, load requirements, priority of moves and customer obligations. Set priorities with incoming and outgoing loads in computer.
- Assist in answering incoming phone calls and emails. Answer customer requests as they pertain to Mississauga Operations.
- Communicate with the team to ensure a smooth cross-over and to ensure product is moved quickly and effectively.
- Provide coverage for check-in, routing, outsider drop off/pickups and dispatch staff as required.
- Verify reefer checks to prevent any discrepancies or claims and maintain records on trailer locations.
- Assist terminal personnel with any operational inquiries and complete reports as required by the operation team and Terminal Manager.
- Communicate with management regarding progression of business and updates along with any major customer, equipment and or staff issues.
- Aid OS&D and Check-in to ensure any conflicts are resolved in a timely manner
- Coordinate with the data entry/admin team to make certain loads are processed as quickly and accurately as possible
- All other duties as required.
REQUIREMENTS/QUALIFICATIONS
- Experience with MS Office applications required and AS400 preferred.
- Previous experience in a dispatcher role considered an asset.
- Strong time management and organization skills required.
- Excellent people skills are required to provide quality customer service (internal and external).
- Ability to work independently and within a team.
- Attention to detail and accuracy required.
- Must be able to work under pressure to meet deadlines within a busy environment.
- Strong verbal and written communication skills required.
Your Cool Work Perks
Benefits available from day 1
We’re motivated by doing business with good people and hiring them too.
- Company paid health insurance plans (health, prescription, dental and vision)
- Company paid group life insurance
- Long-term disability insurance
- Employee & Family Assistance Program (EFAP)
- Enjoy $1600 in massage therapy benefits
- TFSA and RRSP savings plans with company match contributions (available after 3 months)
- Profit-sharing opportunity
- Referral bonus program
- Safety shoe voucher
- Uniform and annual tool allowance for apprentice and mechanic technicians
- Corporate discounts with Josslin Insurance and Goodlife Fitness
- Educational assistance up to 50%, with specific training required by The Erb Group paid in full
- Career advancement opportunities
- Community and philanthropy opportunities
- Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)
How To Make Your Next Cool Move – Apply online today!
Having trouble completing the application? Contact us 1-800-461-5299 or Recruiting@erbgroup.com
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At The Erb Group, we’re committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!
The Erb Group is an equal opportunity employer and is committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process. If you require accommodation, please contact recruiting@erbgroup.com or call 1-800-461-5299. All information received in relation to accommodation will be kept confidential.
We thank all those who apply. Only those selected for further consideration will be contacted.
#ERBNON
About The Erb Group
Founded in 1959, The Erb Group of Companies is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business, hosting over 1,500 employees, 1,100 trailers and 750 power units. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, Winnipeg and a U.S. terminal in Elverson, PA.
The Erb Group is known for its commitment to family and community initiatives. The Erb Group has earned recognition as 2023’s Best Fleets to Drive For and Top Fleet Employers and Purpose Trailblazer of the Year.
LTL Central Canada - Dispatch Assistant
Top Benefits
About the role
We Bring Food to Your Family’s Table
The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.
Shift: (Afternoons) Monday- Friday; 4:00pm-11:30pm
SUMMARY
The Dispatch Assistant position co-ordinates loads, drivers, deliveries, and pick-ups in the Toronto service area. They are responsible for being familiar with and being able to cover for all the traffic and dispatch functions within the Mississauga Terminal.
PRIMARY RESPONSIBILITIES
- Have full knowledge of Erb Transport computer dispatch systems and coordinate with the dispatch team to ensure loads are delivered on time based on appointments and efficiencies.
- Responsible for the knowledge of the delivery schedules and coordination of pickups as it pertains to the Mississauga terminal and throughout Ontario/Quebec.
- Dispatch drivers efficiently with regards to hours of service, power unit availability, company policies and safety regulations.
- Consult regional dispatch and dock personnel as to equipment, load requirements, priority of moves and customer obligations. Set priorities with incoming and outgoing loads in computer.
- Assist in answering incoming phone calls and emails. Answer customer requests as they pertain to Mississauga Operations.
- Communicate with the team to ensure a smooth cross-over and to ensure product is moved quickly and effectively.
- Provide coverage for check-in, routing, outsider drop off/pickups and dispatch staff as required.
- Verify reefer checks to prevent any discrepancies or claims and maintain records on trailer locations.
- Assist terminal personnel with any operational inquiries and complete reports as required by the operation team and Terminal Manager.
- Communicate with management regarding progression of business and updates along with any major customer, equipment and or staff issues.
- Aid OS&D and Check-in to ensure any conflicts are resolved in a timely manner
- Coordinate with the data entry/admin team to make certain loads are processed as quickly and accurately as possible
- All other duties as required.
REQUIREMENTS/QUALIFICATIONS
- Experience with MS Office applications required and AS400 preferred.
- Previous experience in a dispatcher role considered an asset.
- Strong time management and organization skills required.
- Excellent people skills are required to provide quality customer service (internal and external).
- Ability to work independently and within a team.
- Attention to detail and accuracy required.
- Must be able to work under pressure to meet deadlines within a busy environment.
- Strong verbal and written communication skills required.
Your Cool Work Perks
Benefits available from day 1
We’re motivated by doing business with good people and hiring them too.
- Company paid health insurance plans (health, prescription, dental and vision)
- Company paid group life insurance
- Long-term disability insurance
- Employee & Family Assistance Program (EFAP)
- Enjoy $1600 in massage therapy benefits
- TFSA and RRSP savings plans with company match contributions (available after 3 months)
- Profit-sharing opportunity
- Referral bonus program
- Safety shoe voucher
- Uniform and annual tool allowance for apprentice and mechanic technicians
- Corporate discounts with Josslin Insurance and Goodlife Fitness
- Educational assistance up to 50%, with specific training required by The Erb Group paid in full
- Career advancement opportunities
- Community and philanthropy opportunities
- Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)
How To Make Your Next Cool Move – Apply online today!
Having trouble completing the application? Contact us 1-800-461-5299 or Recruiting@erbgroup.com
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At The Erb Group, we’re committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!
The Erb Group is an equal opportunity employer and is committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process. If you require accommodation, please contact recruiting@erbgroup.com or call 1-800-461-5299. All information received in relation to accommodation will be kept confidential.
We thank all those who apply. Only those selected for further consideration will be contacted.
#ERBNON
About The Erb Group
Founded in 1959, The Erb Group of Companies is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business, hosting over 1,500 employees, 1,100 trailers and 750 power units. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, Winnipeg and a U.S. terminal in Elverson, PA.
The Erb Group is known for its commitment to family and community initiatives. The Erb Group has earned recognition as 2023’s Best Fleets to Drive For and Top Fleet Employers and Purpose Trailblazer of the Year.