We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

This is a hybird role based out of Waterloo. Hybrid is 3 days a week onsite and 2 days a week remote.

We are seeking to onboard a hands-on Engineering Manager in our Digital Manufacturing team at SAP Labs Waterloo. The team is delivering innovations in the areas of Shop floor Manufacturing Execution, Edge computing, Analytics and AI/ML.

Our SAAS solution is based on event driven microservice architecture involving SAP Business Technology Platform, open source technologies, and AWS/Azure Hyperscaler services.

Responsibilities:

• Team Management, Coaching and Development:
  • Set clear goals with team members, inspire and support the team toward accomplishing these goals and evaluate goal achievements in a fair and constructive manner
  • Actively act as a coach and mentor to help with personal development (in Digital Manufacturing, apart from vertical growth opportunities, we would like for our teams to experience different areas of the solution over time, enabling horizontal growth opportunities as well)
  • Setup and constantly improve a high performing engineering organization that operates with high trust across roles, striving for best-in-class engineering processes
  • Support the success of direct team and employees within the larger unit
  • Help identify development opportunities and support team members in achieving their goals
  • Accountable for planning, design and realization of team’s backlog (functional, non-functional, incidents, ongoing maintenance)
  • Contribute to change management and drive continuous improvement and excellence initiatives within the engineering organization
• Product Development:
  • Owner of the technical decisions within the engineering team
  • Collaborate with Product Management on prioritization of team backlog
  • Owner of compliance with software development processes and standards, regulations and legal requirements
  • Ensure clear definitions of “ready” and “done” are defined and adhered
  • Manage 3rd party contractors and supplier management for engineering resources
  • Prioritize and drive corrective and preventive actions via development product backlog to ensure product and service quality agreements are attained
  • Implement clear root cause analysis and learning procedures that enables a continuous improvement and excellence mindset
  • Define and align non-functional backlog items with Product Management and central architecture/quality/security teams
  • Identify and address delivery risks that may impact success of the product
  • Attend agile team ceremonies
• Product Vision and Strategy:
  • Connect product vision, goals and requirements to organizational goals and help team members with translation of the vision into tangible individual and team goals
  • Partner with Product Management and User experience to translate the overall outcome-based roadmap and vision into a prioritized team backlog that drives execution action in the development team
• Product Usage, Support and Customer Satisfaction:
  • Ensure service quality is continuously improved via continuous improvement, preventive measure and root cause analyses and adoption of industry best practices
  • Ensure supportability of the product (eg: telemetry, performance and health monitoring, EU only/man-in-the-middle support models, 24/7 DOD enablement across the globe)
  • Ensure adherence to support metrices and appropriate levels of support (Manager on Duty, Developer on Duty enablement, enrolling and supporting in the roster)
• Run principles:
  • Establish and promote a culture of delivering on own goals, helping and constructively engaging with teams across the world
  • Cloud native development and operation: continuous feature delivery, high quality, automation in everythin

Required Experience:

• Bachelor’s/Master’s degree or equivalent experience with 10-14 years of overall relevant professional experience
• Proven track record of successful contribution to projects/products on the cloud
• Self-motivated, curious, resourceful and flexible with an ability to learn quickly
• Constructive and open style of communication: our teams are spread across the globe: Canada, Ukraine, Germany, India and China. An ability to work in such a cross cultural environment
• Full stack development experience (Java/Go/Node.js/Python, HANA/Postgres/NoSQL DB expertise, Kafka, UI5/React JS/Angular, Spark/Hadoop, Docker & K8S, Prometheus, ELK, CI/CD Tools, Dynatrace)
• Multi-Cloud experience (SAP Business Technology Platform/Azure/AWS)
• Good knowledge of design and secure development principle

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 140,400 - 322,500 (CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 434462 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid