Enabling Seamless Student Experience in

CPA Pre-Certification Education

(12 month Contract)

CPA Ontario is seeking an Education Coordinator plays a critical role in delivering a responsive, accurate, and high-quality student experience within the CPA Pre-Certification program. This position is accountable for resolving complex student inquiries, supporting enrolment and examination processes, and contributing to continuous improvements across systems, communications, and workflows. Working closely with cross-functional teams, the Coordinator ensures service levels are met, data integrity is maintained, and students are effectively supported throughout their education journey.

What You’ll Be Doing:

Responding to complex student inquiries and escalations by analyzing individual situations, leveraging system data, and providing clear, accurate, and timely resolutions aligned with service standards.

Conducting testing of enrolment functionality, system enhancements, and key processes, documenting outcomes, identifying issues, and recommending practical solutions.

Reviewing and refining student communications, website content, and portal information to ensure clarity, accuracy, and alignment with education policies and procedures.

Strengthening data integrity by performing and enhancing edit checks, identifying discrepancies, and executing corrective actions.

Identifying trends and improvement opportunities by analyzing recurring issues, preparing insights, and contributing to process, policy, and service enhancements.

Supporting team effectiveness by mentoring junior coordinators, contributing to training, and stepping in for leadership coverage to maintain continuity of operations.

Who You Are:

A post-secondary graduate with a minimum of 2 years of administrative or program support experience, ideally within a structured or regulated environment.

A strong problem solver with the ability to analyze complex situations, apply sound judgement, and deliver thoughtful, well-reasoned solutions.

Detail-oriented with a high standard for accuracy and a commitment to maintaining data integrity across systems and processes.

Technically capable, with proficiency in Microsoft Office and experience working with Salesforce or similar database systems.

An effective communicator who engages with professionalism, clarity, and empathy, even in challenging or escalated situations.

Salary Range:The starting annual salary for this position is between$53,000 and $66,300per annum, based on candidates’ qualifications, experience, and internal parity. Exceptions may be considered with further review.

What We Offer:

**A fast-paced environment.**Collaboration, innovation and passionate professionals are at our core. We relentlessly pursue what’s next to unlock the full potential of you and us together.

**Hybrid work environment.**As part of our Hybrid work culture, we include a portion of remote work within an overall approach that places a high value on in-office teamwork and collaboration.

**Diversity and inclusion.**We recognize the value in our differences and prioritize inclusivity to bring together the best talent to protect the public, advance the profession and enable CPAs to lead business and society forward.

**Ongoing learning and career growth.**We want your career to skyrocket. We support career advancement and professional development opportunities with learning investments to promote your future growth. Thrive with us.

**Focus on your well-being.**With industry leading benefits and wellness programs, including a healthy lifestyle allowance, mental health resources and more, we’re committed to your well-being.

Who We Are:

We protect the public. We advance the profession. We enable CPAs to lead business and society forward. We ensure that our over 105,000 members and over 19,000 students meet the highest standards of integrity and expertise. We help them stay ahead of global market trends and abreast of regulatory change. CPAs represent a globally recognized, premium designation. Our Chartered Professional Accountants are valued by organizations in all industries for their financial expertise, strategic thinking, management skills and leadership. We believe that success happens when both business and society benefit. For information on the profession visit: cpaontario.ca

We Appreciate Your Interest In CPA Ontario And This Position:

At CPA Ontario, we are committed to building high-performance teams. Our selection process is thorough, and all candidate applications are reviewed. Should your qualifications and experience meet the requirements of this role, a member of our recruitment team will contact you. We encourage you to set up CPA Ontario job alerts for positions that align to your experience and career goals.

CPA Ontario is an inclusive employer. Accommodation is available under the Ontario Human Rights Code. If you require a disability-related accommodation to participate in the recruitment process, please email accessibility@cpaontario.ca with “Accommodation Required” in the subject line to provide your contact information. A member of the Recruitment team will contact you within 48 hours.