Status

Permanent Full-Time

Temporary - Approximate length of assignment, in months

Type of Position

a Replacement

Start Date

Immediate

Salary

Per hour

Salary Grade

$60.35 - $65.61

Department

York Region -> Corporate Services -> Digital & Customer Experience

Location

Digital and Process Transform - 17250 Yonge Street - Newmarket, ON L3Y 6Z1 CA (Primary)
Hybrid work opportunities may apply - CA

Job Description (E)

ABOUT US

Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.

• Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.

• Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services.

• Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

This position is responsible for the implementation of new systems, supporting existing systems and overall system adoption and usage. Also responsible for performance tuning of existing systems and supporting integration with other applications. Leads and participates in project teams and provides guidance. Recommends and develops solution alternatives. Works in consultation with department technology resources and implementation teams to ensure objectives, business/regulatory compliance needs are met.

WHAT YOU'LL BE DOING

• Collaborates/works with partners and follows the corporate strategic leadership, planning and direction related to this function to ensure alignment with corporate objectives and direction.
• Research new methodologies, systems, software implementation frameworks, and new hardware training requirements including evaluating, performing systems reviews; makes recommendations to project teams and management on proper implementation for realization of business needs.
• Facilitates systems development and implementation activities, including preparation of user requirements, definition and systems analysis and engages with stakeholders on design details and implementation planning.
• Participates in the development, integration, documentation, implementation, maintenance and support of business systems and associated technologies.
• Liaises with staff for the design and implementation of various applications, and database changes to meet business needs.
• Advises on design and build of application programming interfaces as well as department systems and related systems administrative functions.
• Supports the communication, administration and implementation of software and hardware upgrades in consultation with partners.
• Manages and acts as the interface between business units and IT/systems support.
• Coordinates and conducts activities as required as well as oversees data collection to support business systems changes, upgrades, and updates.
• Gathers data related design and application workflow and works with stakeholders to recommend system prototypes for user consultation.
• Conducts business impact assessments for existing business processes, systems, and solutions.
• Design and execute communication plans to keep stakeholders informed and engaged throughout the implementation lifecycle.
• Monitor user feedback, and data required in providing insights and improvement recommendations.

• Performs other duties as assigned, in accordance with Branch and Department objectives.

WHAT WE'RE LOOKING FOR

• Successful completion of a Community College Diploma in Information Technology, Computer Sciences or approved equivalent combination of education and experience.
• Minimum five (5) years’ of demonstrated hands-on experience deploying and implementing IT systems including project implementation and deployment.
• Experience in software development/deployment, Data Modeling, Data Warehousing, application implementation.
• Experience in software support, development, and implementation in a development and operations environment that supports agile software delivery approach.
• Experience in project implementation analysis and support in data management systems, data integrity and security as it relates to department business systems.
• Demonstrated ability in the Region’s leadership/and core competencies.
• Excellent interpersonal skills and ability to connect with a range of internal and external stakeholders while focusing on fostering collaborative work relationships.
• Strong communication, influencing and presentation skills with a strong customer focus.
• Demonstrated knowledge and experience of systems development life cycle processes.
• Demonstrated knowledge of related industry, systems, and applications.
• Knowledge and skills in virtual platforms and MS Office Suite including the use of virtual platforms.

Council Approval Date

Scheduled Weekly Hours

35

Scheduled Shifts

Operational Hours

Close Date

September 10, 2025

of Hires Needed

1

Union

CUPE Local 4900

.

Please apply online by 5:00PM EST of the closing date indicated above.

All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.

York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.