About the role
Description Essential Duties and Tasks
- Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.
- Receives and manages customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered.
- Completion of Customer Complaint Forms (CCFs) for thorough issue documentation and follow-up, ensuring all complaints are properly addressed and resolved.
- Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays.
- Manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations.
- Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes.
- Collaborate with internal departments, including but not limited to, sales services teams, production, logistics and sales to ensure seamless service delivery for assigned accounts.
Qualifications, Education And Experience
- HS/GED required; AS preferred
- 5-8 years' experience in a related field experience in a related field required.
- This position has no leadership duties.
- Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar.
- Maintains strict confidentiality and protects privacy of confidential/sensitive information.
Schedule
- Shift schedule is from 9 am - 5:30 pm
- Fully on-site
Why ProAmpac
- Competitive compensation and comprehensive benefits
Apply Today ProAmpac is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace. Accommodation is available during the hiring process and on the job, in accordance with the Ontario Human Rights Code and AODA. If contacted, please let us know if you require support - we'll work with to ensure respectful, appropriate accommodation.
Job Category: Customer Service
Full-Time
About Gelpac
The company known today throughout North America as a premier supplier of high performance packaging solutions had modest beginnings. Founded in 1956 in Marieville, Quebec, Canada, the company designed and manufactured first-generation paper bags for clients in the greater Montreal area. Over the ensuing years, the team was called upon to develop ever more sophisticated answers to complex packaging challenges while also bringing new production capacity on line and integrating new equipment with many proprietary components and processes.
As the importance of polyethylene liners as a key component in the design and construction of multiwall paper bags grew, so too did the team’s understanding of the characteristics of this material. Furthermore, many of the company’s clients also had specific polyethylene packaging needs. Vertical integration was the logical move and in the early 90s, the company purchased a polyethylene manufacturing plant.
Today, Gelpac’s more than 200 qualified employees put their ingenuity, expertise and enthusiasm to work day in and day out to supply each client with the right packaging solution, at the right time and at the right price.
About the role
Description Essential Duties and Tasks
- Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.
- Receives and manages customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered.
- Completion of Customer Complaint Forms (CCFs) for thorough issue documentation and follow-up, ensuring all complaints are properly addressed and resolved.
- Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays.
- Manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations.
- Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes.
- Collaborate with internal departments, including but not limited to, sales services teams, production, logistics and sales to ensure seamless service delivery for assigned accounts.
Qualifications, Education And Experience
- HS/GED required; AS preferred
- 5-8 years' experience in a related field experience in a related field required.
- This position has no leadership duties.
- Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar.
- Maintains strict confidentiality and protects privacy of confidential/sensitive information.
Schedule
- Shift schedule is from 9 am - 5:30 pm
- Fully on-site
Why ProAmpac
- Competitive compensation and comprehensive benefits
Apply Today ProAmpac is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace. Accommodation is available during the hiring process and on the job, in accordance with the Ontario Human Rights Code and AODA. If contacted, please let us know if you require support - we'll work with to ensure respectful, appropriate accommodation.
Job Category: Customer Service
Full-Time
About Gelpac
The company known today throughout North America as a premier supplier of high performance packaging solutions had modest beginnings. Founded in 1956 in Marieville, Quebec, Canada, the company designed and manufactured first-generation paper bags for clients in the greater Montreal area. Over the ensuing years, the team was called upon to develop ever more sophisticated answers to complex packaging challenges while also bringing new production capacity on line and integrating new equipment with many proprietary components and processes.
As the importance of polyethylene liners as a key component in the design and construction of multiwall paper bags grew, so too did the team’s understanding of the characteristics of this material. Furthermore, many of the company’s clients also had specific polyethylene packaging needs. Vertical integration was the logical move and in the early 90s, the company purchased a polyethylene manufacturing plant.
Today, Gelpac’s more than 200 qualified employees put their ingenuity, expertise and enthusiasm to work day in and day out to supply each client with the right packaging solution, at the right time and at the right price.