Bilingual AI Support Specialist
About the role
- Answer all user questions across channels — helpdesk tickets, support channels, email and direct queries — for the full AI portfolio.
- Document every query and resolution in a consistent, structured format to build the knowledge base and feed the future AI support agent.
- Resolve common and intermediate issues at first contact; escalate complex engineering issues to Level 3 with clear, complete context.
- Assist Level 3 engineering and QA testers — reproduce issues, gather evidence and validate fixes.
- Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.
- Maintain and improve self-help content, FAQs and how-to guidance for end users.
- Support a clean handover of open items between locations at shift change.
Qualifications & Experience
- 5+ years in a technical support, service desk or application-support role in an enterprise environment.
- Familiarity with M365 and a strong interest in AI products; able to learn new AI tools quickly.
- Experience using ticketing and knowledge tools (e.g. ServiceNow, Jira/Confluence).
- Strong verbal and written communication, high level of comfort with end-user engagement and a patient listener.
- History of reading and writing technical documentation
- Experience with mentoring team mates and colleagues, strong knowledge-sharing habits, and a history of team development.
- For Montreal, bilingual (English/French) is an asset.
Not the right fit? Search for Bilingual AI Support Specialist jobs in Montreal, Quebec, Canada
About Envision Technology Solutions
Envision Technology Solutions (ETS) is a leading staffing and recruitment firm specializing in providing top-tier talent and workforce solutions across industries. With a proven track record, we connect exceptional candidates with exceptional opportunities, helping businesses thrive and individuals achieve their career goals.
ETS has a team of highly skilled recruiters and industry experts with in-depth knowledge of different sectors. Leveraging our expertise, we identify, attract, and select the best candidates for clients' unique requirements. Our extensive network and thorough screening processes ensure presenting only the most qualified candidates.
We have expertise in IT, Technology, Finance, Accounting, Engineering, Marketing, and more. Specialized recruiters understand sector-specific challenges, enabling tailored staffing solutions.
Why Choose ETS:
- Proven Track Record: Proven results through successful placements and partnerships.
- Extensive Talent Network: Diverse candidate sourcing through vast network.
- Personalized Approach: Customized solutions for clients and candidates.
- Industry Knowledge: Cutting-edge staffing solutions through trend awareness.
- Commitment to Excellence: Exceptional service, exceeding expectations for success.
Connect with us to stay updated on the latest job opportunities, industry insights, and professional development resources.
Let us help you find the right talent or discover your next career move!
Similar Jobs
Bilingual AI Support Specialist
About the role
- Answer all user questions across channels — helpdesk tickets, support channels, email and direct queries — for the full AI portfolio.
- Document every query and resolution in a consistent, structured format to build the knowledge base and feed the future AI support agent.
- Resolve common and intermediate issues at first contact; escalate complex engineering issues to Level 3 with clear, complete context.
- Assist Level 3 engineering and QA testers — reproduce issues, gather evidence and validate fixes.
- Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.
- Maintain and improve self-help content, FAQs and how-to guidance for end users.
- Support a clean handover of open items between locations at shift change.
Qualifications & Experience
- 5+ years in a technical support, service desk or application-support role in an enterprise environment.
- Familiarity with M365 and a strong interest in AI products; able to learn new AI tools quickly.
- Experience using ticketing and knowledge tools (e.g. ServiceNow, Jira/Confluence).
- Strong verbal and written communication, high level of comfort with end-user engagement and a patient listener.
- History of reading and writing technical documentation
- Experience with mentoring team mates and colleagues, strong knowledge-sharing habits, and a history of team development.
- For Montreal, bilingual (English/French) is an asset.
Not the right fit? Search for Bilingual AI Support Specialist jobs in Montreal, Quebec, Canada
About Envision Technology Solutions
Envision Technology Solutions (ETS) is a leading staffing and recruitment firm specializing in providing top-tier talent and workforce solutions across industries. With a proven track record, we connect exceptional candidates with exceptional opportunities, helping businesses thrive and individuals achieve their career goals.
ETS has a team of highly skilled recruiters and industry experts with in-depth knowledge of different sectors. Leveraging our expertise, we identify, attract, and select the best candidates for clients' unique requirements. Our extensive network and thorough screening processes ensure presenting only the most qualified candidates.
We have expertise in IT, Technology, Finance, Accounting, Engineering, Marketing, and more. Specialized recruiters understand sector-specific challenges, enabling tailored staffing solutions.
Why Choose ETS:
- Proven Track Record: Proven results through successful placements and partnerships.
- Extensive Talent Network: Diverse candidate sourcing through vast network.
- Personalized Approach: Customized solutions for clients and candidates.
- Industry Knowledge: Cutting-edge staffing solutions through trend awareness.
- Commitment to Excellence: Exceptional service, exceeding expectations for success.
Connect with us to stay updated on the latest job opportunities, industry insights, and professional development resources.
Let us help you find the right talent or discover your next career move!