Technical Account Manager – Product Delivery & Quality Assurance

Montreal / Hybrid · Full-Time

About SmartPixel

SmartPixel™ is a leading technology company specializing in interactive 3D platforms, immersive sales experiences, SaaS applications, and visualization technologies for the global real estate industry. For more than 15 years, SmartPixel has partnered with some of the world's most innovative developers and sales organizations across North America, Europe, Latin America, and the Middle East. Our ecosystem combines real-time 3D rendering, web applications, cloud-based platforms, custom software development, interactive sales tools, and integrated hardware solutions. As our international client portfolio continues to expand, we are seeking a Technical Account Manager – Product Delivery & Quality Assurance who will play a critical role in ensuring the successful delivery, technical quality, adoption, and long-term success of our solutions. Reporting directly to the TAM LEAD and collaborating closely with production, development, 3D, support, and leadership teams, this individual will act as the technical owner of assigned accounts, ensuring that every deliverable meets SmartPixel's standards before reaching the client. This role is ideal for someone who thrives at the intersection of technology, software delivery, quality assurance, user experience, client success, and project leadership.

Main Responsibilities1. Product Delivery & Project Leadership

Lead project kickoffs and onboarding activities following contract signature. Translate commercial commitments into structured delivery plans and execution strategies. Manage project schedules, milestones, priorities, and delivery roadmaps. Coordinate multidisciplinary teams including developers, technical artists, 3D modelers, support specialists, and external stakeholders. Monitor project risks and proactively implement mitigation strategies. Manage scope evolution and coordinate change requests. Ensure projects are delivered on time, within budget, and according to client expectations. Maintain visibility on project status, risks, blockers, and delivery readiness. Escalate critical issues when necessary.

1. Quality Assurance & Release Validation

Perform functional validation and quality assurance reviews before all major client deliveries. Open, test, and validate software builds, web applications, CMS deployments, interactive experiences, and hardware integrations. Execute structured QA procedures and maintain testing documentation. Identify, reproduce, document, and prioritize software defects. Review applications from an end-user perspective and validate usability, navigation, workflows, and overall user experience. Verify content accuracy, functionality, performance, and configuration. Ensure deliverables meet SmartPixel's quality standards prior to client review. Coordinate bug resolution efforts with internal teams. Maintain release readiness checklists and deployment documentation.

1. Technical Coordination & Solution Ownership

Develop a deep understanding of SmartPixel's products, architecture, workflows, and technology ecosystem. Act as the primary technical liaison between clients and internal teams. Analyze and diagnose technical issues independently whenever possible. Gather, document, and translate business requirements into actionable technical deliverables. Coordinate resolution of technical incidents and escalations. Assist clients in understanding product capabilities, limitations, technical requirements, and best practices. Participate in internal product discussions and recommend improvements based on client feedback and operational experience. Ensure technical documentation remains accurate and up to date.

1. 3D Production & User Experience Oversight

Review interactive environments and 3D experiences prior to delivery. Validate visual quality, consistency, navigation, optimization, and presentation standards. Identify visual defects, content issues, asset inconsistencies, and optimization opportunities. Collaborate closely with 3D teams to maintain SmartPixel's quality standards. Evaluate user interface and user experience flows from a client and end-user perspective. Contribute to the continuous improvement of SmartPixel's product experience.

1. Client Success & Strategic Account Management

Serve as the primary point of contact for assigned strategic accounts. Build trusted relationships with stakeholders and decision-makers. Conduct regular account reviews and follow-up meetings. Monitor client satisfaction and proactively address concerns. Ensure successful adoption of SmartPixel solutions. Support long-term client retention and account health. Maintain visibility on opportunities, risks, and client objectives.

1. Account Growth & Business Development

Identify opportunities for upselling, cross-selling, and account expansion. Collaborate with leadership and sales teams to maximize account value. Recommend additional services, features, and solutions aligned with client goals. Support renewal discussions and long-term account planning. Contribute to recurring revenue growth through strong client engagement and successful product adoption.

1. Continuous Improvement & Documentation

Create and maintain project documentation, technical notes, QA procedures, and internal knowledge resources. Improve internal workflows, delivery methodologies, and quality standards. Track recurring issues and recommend process improvements. Contribute to the evolution of SmartPixel's project delivery framework. Promote operational excellence and technical accountability across teams.

Profile Sought

We are seeking a highly organized, technically curious, and detail-oriented professional who enjoys solving problems, validating solutions, and working directly with both clients and technical teams. The ideal candidate combines strong project management capabilities with technical problem-solving skills and a passion for delivering exceptional user experiences. This individual should be comfortable challenging assumptions, identifying issues before clients discover them, and taking ownership of delivery quality.

Required Qualifications

3+ years of experience in project management, technical account management, implementation management, product delivery, QA, or a related role. Experience working in software, SaaS, technology, digital services, gaming, visualization, or interactive media environments. Strong understanding of software development lifecycles and release processes. Experience testing software applications and documenting defects. Strong written and verbal communication skills. Ability to coordinate multidisciplinary teams and manage multiple priorities simultaneously. Excellent organizational and analytical skills.

Strong Assets

Experience with QA methodologies and software testing. Familiarity with Unity, Unreal Engine, WebGL, Azure, CMS platforms, APIs, Jira, DevOps, or similar technologies. Experience with interactive 3D applications, visualization platforms, gaming technologies, or real-time rendering environments. Understanding of UX/UI principles and usability testing. PMP certification or equivalent project management experience. Experience working with enterprise-level clients and international stakeholders.

Objectives After 6 Months

Within six months, the successful candidate will

Independently manage a portfolio of strategic accounts. Become fully integrated into SmartPixel's delivery ecosystem. Perform QA reviews prior to major releases and client demonstrations. Reduce avoidable client-reported issues through proactive validation and testing. Demonstrate sufficient technical knowledge to diagnose and route issues without heavy reliance on technical leads. Produce clear technical documentation and bug reports. Improve communication between clients and internal teams. Contribute to increased client satisfaction and stronger product adoption. Become a trusted owner of delivery quality across assigned projects.

Company Benefits

At SmartPixel, we believe that exceptional people create exceptional products. We are committed to providing an environment where talented individuals can grow professionally while maintaining a healthy balance between work and personal life. Employees benefit from a competitive compensation package, a flexible hybrid work environment, and access to a comprehensive group insurance program including health, dental, vision, disability, life insurance, and a health spending account following the probation period. Additional benefits include employer RRSP contributions, telemedicine services, cell phone and internet allowances, public transit or parking reimbursement, ongoing professional development opportunities, and four weeks of paid vacation annually.

Working Conditions

This is a permanent full-time position based in Montreal, Quebec, operating under a hybrid work model combining office presence and remote work. Presence at the office is required at least 3 days a week. Compensation will be determined based on the candidate’s experience, qualifications, and overall fit for the role. The expected schedule is 40 hours per week with flexible daytime working hours. The successful candidate should be available to start as soon as possible.

Right to Work in Canada

Candidates must be legally authorized to work in Canada at the time of employment. Proof of eligibility may be requested during the hiring process.

Equal Opportunity

SmartPixel is committed to fostering an inclusive and diverse workplace. We encourage applications from all qualified individuals and are dedicated to providing equal employment opportunities regardless of background, identity, or personal circumstances.

Language Requirement

Because SmartPixel serves clients across multiple international markets, professional proficiency in English is required. Professional proficiency in French is also required for effective collaboration with internal teams and local stakeholders.