Job#: 2091433 Job Description: AI Operations (RAIOps) Lead Line of Business: Wealth Management – AI Center of Excellence

Est. Start Date: 11/03/2025

Length of Contract: 11 months (potential for extension)

Location: Downtown Toronto (4 days/week)

Hours of Operation: 8-5

Position Scope: The Responsible AI Operations (RAIOps) Lead within our clients Wealth Management LOB is responsible for operationalizing Responsible AI practices across the Wealth AI portfolio. This position ensures that AI solutions are ethical, explainable, compliant, and aligned with both regulatory requirements and business objectives. The RAIOps Lead collaborates with cross-functional teams to embed Responsible AI into every stage of the AI lifecycle, from ideation to production.

Responsibilities:

• Develop, implement, and maintain Responsible AI frameworks, policies, and controls for Wealth Management in alignment with CDAO and enterprise AI
• Conduct risk assessments and monitor AI models for bias, drift, and regulatory compliance.
• Oversee operational reliability, security, and ethical use of AI systems across the AI lifecycle.
• Collaborate with business, compliance, legal, and technology teams to align AI solutions with organizational guidelines, policies and regulatory expectations.
• Lead incident management and escalation for AI-related issues.
• Drive continuous improvement in Responsible AI practices, including automation, monitoring, and reporting.
• Liaise with Committee Responsible AI, Risk and Governance forums
• Present use cases for approval to the applicable forums
• Ensure all risk and responsible AI questionnaires are completed reviewed, submitted and updated on the agreed cadence

Key Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, or a related field.
• 5+ years’ experience in AI operations, governance, or risk management within financial services.
• Demonstrated experience developing and implementing Responsible AI frameworks.
• Track record of leading cross-functional teams and driving organizational change.
• Excellent communication and relationship management abilities.

Preferred Qualifications:

• Deep knowledge of AI/ML technologies, regulatory standards, and ethical frameworks.
• Stakeholder management and leadership skills.
• Proven ability to communicate complex technical concepts to non-technical audiences.
• Experience with program/project management and team leadership.
• Technical proficiency in AI/ML operations, monitoring, and automation tools (e.g., MLOps platforms, model monitoring solutions, risk assessment tools).
• Familiarity with cloud platforms (Azure, AWS, GCP) and data governance tools.
• Analytical and problem-solving skills, especially in risk mitigation and compliance

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is part of the Commercial Segment of ASGN Incorporated.

NYSE: ASGN

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.