Job title: Support Specialist – Attendee Support

Location: Remote

Employment type: Contract

About Us

Streampoint is an event marketing technology platform. Originating with a vision to elevate event experiences, we’ve transitioned beyond traditional streaming to bridge the gap between event management and marketing technology. Our platform provides tools that enable organizers to craft, market, and measure events with unparalleled precision. Driven by cutting-edge technology, Streampoint stands at the intersection of event innovation and marketing and is dedicated to transforming events into powerful marketing assets.

We’re looking for professionals with a unique perspective, valued skills and a committed attitude to help us deliver events the likes of which this world has not yet seen. Join us in shaping the future of the event marketing technology industry and delivering cutting-edge solutions to our clients.

Responsibilities & Duties

Respond to attendee inquiries via phone, email, and live chat in a timely and professional manner

Assist with common attendee questions such as registration, login issues, session access, housing inquiries, reservation bookings, and profile updates
Provide clear, step-by-step guidance while troubleshooting platform issues, including relevant context and escalating when needed
Collaborate with internal teams (event project managers, engineering, product) to resolve attendee issues efficiently
Stay informed about event details, platform updates, and internal support documentation

• Contribute to the development and maintenance of help center articles and internal knowledge base content to ensure accuracy, clarity, and alignment with current platform features and attendee needs

Qualifications

1–2 years of experience in a customer support or help desk role, preferably in SaaS or event technology

Strong written and verbal communication skills
Experience supporting users via phone, email, and live chat
Confidence troubleshooting technical issues and assisting users with varying levels of technical experience

• Familiarity with support tools such as HelpScout, Zendesk, Salesforce, or similar platforms

Why Work at Streampoint?

• Competitive base salary and uncapped commission structure.

• Health, dental, and retirement benefits.

• Career growth opportunities in a fast-growing startup.

• A dynamic and innovative work environment.

• Ongoing training and professional development.

• Long-term incentives for strategic, high performing employees.

Streampoint is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Streampoint will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Thank you for your interest in joining the Streampoint team! While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.