Title: Itinerant Express Settlement Program Staff

Location: YMCA Immigrant Services

Position Status: Full-Time, Contract to March 31, 2026

Compensation: $39,000 - $41,000 per year

There is potential inside all of us – we all have it in us to shine.

Every charity exists to help solve a problem – our charity exists to help solve many problems, from childcare shortages, social isolation, mental health issues, access to wellness, and more. Today, our network is spread across 100+ program locations in HRM and the province, meeting the most urgent needs of our communities in mental health supports, accessible childcare, supporting an increasing immigrant population, safe spaces for youth to grow and lead, helping to navigating a precarious labour market, delivering wellness programming for all, and creating community for isolated older adults.

We give people the tools, encouragement, and safe space to discover their inner strength. When they know someone’s in their corner, with unconditional support, they realize they can do more than they thought possible. It’s your support, expertise, and guidance that helps people ignite their full potential and shape our neighborhoods into vibrant and healthy communities.

With us at their side, they can Shine On.

As part of your total compensation:

• Receive a complimentary YMCA membership to our Health & Fitness facilities
• Access to Y at Home, where you can participate in fitness programs from your own home
• Three (3) weeks’ vacation entitlement and paid wellness days
• Comprehensive benefits package and pension
• Complimentary wellbeing and counselling services

About the Role:

We are seeking a dynamic and community-focused individual to join our team as an Itinerant Express Settlement Program Staff. This position provides mobile, community-based settlement support to newcomers across HRM, focusing on areas like Dartmouth and Lower Sackville. This outreach role brings services directly to clients who face barriers accessing programs in centralized locations, offering brief, needs-based interventions and referrals to additional resources when needed.

Working in partnership with local organizations and other community hubs, this position helps reduce access barriers, strengthen community connections, and ensure timely navigation of settlement services.

In this role, you will:

• Facilitate problem-solving with clients in a culturally sensitive and nonjudgmental manner across various community settings.
• Provide brief, needs-based interventions and make appropriate referrals to YMCA programs or external community services, ensuring follow-up as needed.
• Help clients navigate and map local resources, empowering them to make informed decisions in their settlement journey.
• Conduct outreach in diverse community spaces to identify emerging newcomer needs and provide responsive support.
• Build and maintain strong relationships with community organizations and partners to enhance service delivery.
• Collaborate closely with YMCA staff and other service providers to offer integrated, wraparound support to newcomer individuals and families.
• Promote awareness of settlement services and supports through targeted outreach and engagement within diverse cultural communities.
• Gather and share client feedback and community insights to inform continuous improvement of programs and services.
• Maintain accurate and timely records of outreach activities, client interactions, and referrals using organizational tools and systems.
• Uphold confidentiality, professionalism, and ethical standards in all client and partner interactions.

Education and Skills Qualifications:

• Experience working in a community or service center environment, preferably within settlement or newcomer support services.
• Outreach and networking experience, including building and maintaining relationships with community partners, service providers, and stakeholders to support client needs.
• Exceptional interpersonal and communication skills, with the ability to build rapport and engage effectively with diverse populations.
• Strong professional networking skills, with a demonstrated ability to leverage community connections to enhance service delivery and client support.
• Knowledge of the settlement sector and a solid understanding of issues impacting newcomers to Nova Scotia.
• Strong familiarity and established connections with a wide range of community services and resources.
• Excellent organizational and time management skills, with the ability to manage competing priorities in dynamic environments.
• Demonstrated experience working respectfully and inclusively with culturally diverse populations.
• Proven ability to collaborate effectively as part of a multidisciplinary team.
• High level of initiative, with the ability to work independently and respond flexibly to emerging challenges.
• Demonstrated discretion and sound judgment in handling confidential and sensitive information.
• Proficient in Microsoft 365 Office applications, including Word, Excel, and Outlook.

To Apply:

Please apply online at https://ymcahfx.ca/workwithus/ by October 27, 2025.

Please note that all successful candidates are required to provide:

• Criminal Record Check, Vulnerable Sector Check, and Child Abuse Registry Check (less than 6 months old), if 18 years of age or older
• Attend Child Safeguarding Training upon hire

Don’t Meet Every Single Requirement?

We embrace diversity and are committed to creating an inclusive and barrier-free environment, welcoming applications from all qualified persons. We encourage Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, gender-diverse people, people with diverse abilities, members of ethnic minorities and faith groups, foreign-born residents, and veterans to apply. We are committed to eliminating barriers and promoting inclusion and strongly encourage applications even if you don’t meet all requirements.

If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.