Job ID

75837

Job Title

Manager, Parking Services

Regular/Temporary

Regular

Location

Central Campus

Open Date

2026/04/29

Job Type

Continuing

Close Date

2026/05/13

Employee Group

TMG

Favorite Job

Department

Parking

Full/Part Time

Full-Time

Salary Grade/Band

Band L

Salary Range

$89346.00 - $134020.00 (annual)

Job Code

010263

Hiring Range

$89346.00 - $117115.00

Existing Vacancy

Yes - Backfilling as Existing

Target Number of Openings

1

Hours per Week

35

Posting Details

Schedule

M-F 8:30AM - 4:30PM

Education Level

Degree in business administration or equivalent

Career Level

The Manager, Parking Services should possess and demonstrate superior knowledge of the parking process, systems and technology with over 5 years of effectively managing or supervising the staff providing parking services,

5 to 8 years experience in Parking Operations with working knowledge and understanding of institutional traffic and parking issues.

Job Description

Security & Parking Services strive to provide our University Community and visitors, with safe and well maintained parking and transiting infrastructure. We are dedicated to courteous and helpful customer service through information resources, polite and knowledgeable staff, and convenient parking facilities. We encourage voluntary compliance. We also encourage alternative means of transportation to preserve the environment. We have collaborative initiatives with the office of sustainability, such as go transit, carpool parking, and secure storage and bike locker rentals to meet storage needs for green transit users.

Job Summary:

The Manager, Parking Services will review the current parking structure, systems, and operations and develop a plan to modernize parking services. The Project Manager will oversee both the Parking Administration Manager and the Parking Operations Supervisor and will report directly to the Director of Security & Parking Services.

Accountabilities:

The Manager, Parking Services will:

• Oversee parking operations for approximately 4,400 parking spaces in 21 parking lots

throughout campus and includes off campus locations (Ward Ave., DBHSC, OJN, and RJC,

10 Bay) focused on the goal to provide front line services to faculty, staff, students and

visitors focused on improving the customer service, satisfaction and experience.

• Ensure existing policies and regulations are administered in a fair, impartial, consistent and timely manner.
• To manage and budget assigned accounts, (i.e. revenue / expenses accounts, fines

and meters) and project fiscal results and make adjustments to current and long

term budgets.

Parking Strategic Master Plan Operations:

• Overhaul of the complexity of the parking system, working with external partners
• Review and modernize the Parking Strategic Plan linked to Campus Master Plan and work with

Design & Construction on the overall university commitment to parking space availability,

• Laison Reconstitute the Presidents Advisory Committee on Parking Services,
• Reduction in permit types and classifications,
• Extension of Parking Services customer service options and hours of coverage,
• Implement a Contractor permit assignment process for consistency of access to permits and

reasonable locations to support construction and renovation needs,

• Review, Plan and Implement technology upgrades to enhance credit/debit/tap and bar coding options
• Staffing review and job function analysis to identify streamlined services in a one-stop-shop model
• Review the changing requirements for part-time permit availability and enhanced payroll deduction in support of continuing hybrid return to work models,
• Parking Lot Facility review,
• Enhanced EV access in support of sustainability efforts, and
• Upgrade in a maintenance program to address disrepair and deferred maintenance.

Knowledge/Skills:

The Manager, Parking Services must possess a thorough knowledge of both Parking Administration and Parking Operations including but not limited to:

• A working knowledge of McMaster University structure and parking policies and regulations
• A working knowledge of design, application and operational guidelines for traffic control device and systems including regulatory sign requirements
• Ability to react to demands within difficult time constraints,
• Addressing difficult persons and the ability to control and diffuse difficult, confrontational situations
• Must be objective and flexible in a constantly changing environment
• Possess strong organizational skills
• Excellent communication skills, both oral and written
• Computer skills including Excel, Word and Power Point hardware and network
• Certificate in Parking Facility Management
• Professional certification from the Canadian Parking Association

How To Apply

To apply for this job, please submit your application online.

Employment Equity Statement

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

• Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
• Faculty of Health Sciences HR Office at ext. 22207, or
• School of Graduate Studies at ext. 23679

to communicate accommodation needs.

Hybrid Work Language

To ensure an ongoing and vibrant University community that meets the needs of our students, staff and faculty and supports the University mission, ability to work on-site continues to be a requirement for most University positions. The University is supportive of exploring flexible work arrangements that effectively balance operational needs and employee interests.

Interview Experience

At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to talent@mcmaster.ca or the HR contact associated with your position of interest.

AI Statement

McMaster and its third-party partners may use AI tools to screen, assess, or select applicants during the hiring process. Please note that currently our recruitment platform does not use AI nor is it part of our current recommended recruitment process.