Queensway Healthcare Centre - Full Time Security Team Lead
Top Benefits
About the role
Queensway Healthcare Centre - Full Time Security Team Lead
Position: Full-Time Team Lead
Site: Queensway Healthcare Centre | 150 Sherway Drive, Etobicoke
Averaging Agreement : Overtime is Employment Standards Act (ESA)
Hours: Monday - Friday (1300 - 2100)
Payrate: $23.98 /an hour
Internal Posting Date: October 17, 2025
Internal Closing Date: October 24, 2025
External Closing Date: October 31, 2025
The Security Team Lead is responsible for overseeing the daily activities and job performance of the Security Officers assigned to their shift. The Team Lead is expected to represent Paladin Security Group as well as the facility they are assigned to.
Job Description
- Provides leadership, direction and ongoing coaching and training
- Ensures all site staff adhere to all Paladin Security and hospital security policies and procedures
- Ensures all Security Officers have received the mandatory training
- Motivates staff and recommends commendations to their Supervisor
- Ensures proper documentation is passed onto the Supervisor/CSM
- Documents and investigates security incidents and complaint
- Communicates any concerns/issues with Supervisor/Client Service Manager
- Working on assigned shifts, you will work 12-hour shifts providing proactive and reactive security patrols and responses to incidents in the mental health ward
- You will be required to write reports and investigate routine incidents
- Respond to coded emergencies in a quick and efficient manner
- Display excellent customer service skills and be able to work with people who are under stress or in need of medical assistance
- This role required you to be physically fit and able to stand and walk for long periods
- Work closely with vulnerable populations
- Monitor for and escalate security concerns within the Emergency Department
- Assist in developing security plans for high-risk patients
- Provide security presence and support throughout the Emergency Department
- Utilize verbal de-escalation techniques to manage conflict
- Oversee and support patient watch guards within the Emergency Department
- Work closely with local Law Enforcement and Emergency Services
- Ensure the safety of staff, patients, and visitors within the Emergency Department
Job Requirements:
- Valid Security License for the province of Ontario
- Valid First Aid & CPR Level C from a WSIB approved provider
- Covid Vaccine two doses
- Proof of up to date immunization records for Mumps, Measles, Rubella, Varicella and two step Tuberculosis skin test
- Must be willing to have a clean-shaven face for the N95 Mask fit testing
- Vulnerable Sector Check
- Must have minimum 2-3 years of experience in security
- English (oral and written) fluency is a must
- Previous experience in security, law enforcement, or a related field preferred.
- Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
-
- Applicants who do not possess these certifications can opt into Paladin's Use of Force (UOF)/Management of Aggressive Behavior (MOAB) certification program prior to their onboarding training to ensure they meet the requirements of the position
- Please be aware: The UOF/MOAB certification is not paid as it is a pre-employment requisite; however, Paladin will cover all the costs of the certifications with a 6-month commitment to the position/availability
- Legally authorized to work in Canada
Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
Queensway Healthcare Centre - Full Time Security Team Lead
Top Benefits
About the role
Queensway Healthcare Centre - Full Time Security Team Lead
Position: Full-Time Team Lead
Site: Queensway Healthcare Centre | 150 Sherway Drive, Etobicoke
Averaging Agreement : Overtime is Employment Standards Act (ESA)
Hours: Monday - Friday (1300 - 2100)
Payrate: $23.98 /an hour
Internal Posting Date: October 17, 2025
Internal Closing Date: October 24, 2025
External Closing Date: October 31, 2025
The Security Team Lead is responsible for overseeing the daily activities and job performance of the Security Officers assigned to their shift. The Team Lead is expected to represent Paladin Security Group as well as the facility they are assigned to.
Job Description
- Provides leadership, direction and ongoing coaching and training
- Ensures all site staff adhere to all Paladin Security and hospital security policies and procedures
- Ensures all Security Officers have received the mandatory training
- Motivates staff and recommends commendations to their Supervisor
- Ensures proper documentation is passed onto the Supervisor/CSM
- Documents and investigates security incidents and complaint
- Communicates any concerns/issues with Supervisor/Client Service Manager
- Working on assigned shifts, you will work 12-hour shifts providing proactive and reactive security patrols and responses to incidents in the mental health ward
- You will be required to write reports and investigate routine incidents
- Respond to coded emergencies in a quick and efficient manner
- Display excellent customer service skills and be able to work with people who are under stress or in need of medical assistance
- This role required you to be physically fit and able to stand and walk for long periods
- Work closely with vulnerable populations
- Monitor for and escalate security concerns within the Emergency Department
- Assist in developing security plans for high-risk patients
- Provide security presence and support throughout the Emergency Department
- Utilize verbal de-escalation techniques to manage conflict
- Oversee and support patient watch guards within the Emergency Department
- Work closely with local Law Enforcement and Emergency Services
- Ensure the safety of staff, patients, and visitors within the Emergency Department
Job Requirements:
- Valid Security License for the province of Ontario
- Valid First Aid & CPR Level C from a WSIB approved provider
- Covid Vaccine two doses
- Proof of up to date immunization records for Mumps, Measles, Rubella, Varicella and two step Tuberculosis skin test
- Must be willing to have a clean-shaven face for the N95 Mask fit testing
- Vulnerable Sector Check
- Must have minimum 2-3 years of experience in security
- English (oral and written) fluency is a must
- Previous experience in security, law enforcement, or a related field preferred.
- Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
-
- Applicants who do not possess these certifications can opt into Paladin's Use of Force (UOF)/Management of Aggressive Behavior (MOAB) certification program prior to their onboarding training to ensure they meet the requirements of the position
- Please be aware: The UOF/MOAB certification is not paid as it is a pre-employment requisite; however, Paladin will cover all the costs of the certifications with a 6-month commitment to the position/availability
- Legally authorized to work in Canada
Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.