Personal Insurance Team Lead
Top Benefits
About the role
Who is Armour?
Armour Insurance is now a proud member of BrokerLink. As we grow together, we remain committed to the core values that define us through H.E.A.R.T.: Humble, Effective, Adaptable, Respectful, Transparent. These values shape how we serve our clients and support one another, fostering an inclusive and professional environment. We’re looking for individuals who share this mindset and are passionate about delivering exceptional service as part of Armour and BrokerLink.
What Will You Do?
As a Personal Lines Team Lead you'll:
- Leading a team of Personal Lines Account Managers
- Provide the Team with direction and coaching to ensure the efficient handling of client files
- Providing ongoing coaching and mentoring to the team in the management of day-to-day business issues
- Analyzing, developing, and implementing efficient workflows by monitoring procedures and methods to help improve processes and results
- Providing coaching and performance feedback to Account Managers by reviewing reports, discussing options, and developing action plans
- Coaching and developing the team to achieve Armour quality standards.
- Monitoring and analyzing service levels
- Fostering staff development by assisting with the selection of staff, conducting performance evaluations, providing ongoing and effective feedback, identifying training opportunities and keeping staff informed of changes to policies and procedures
- Accountable for the performance management of assigned staff
- Must be available to work within the hours of 8:30 a.m. to 4:30 p.m, Monday to Friday.
Core Requirements
To be successful in this role, our minimum requirements are:
- A level 2 Alberta Insurance License
- Minimum of 5 years’ experience within an Insurance Brokerage
- Experience with Applied Systems (Epic)
- Leadership experience - including experience in performance management
Beneficial Skills
Your success in this role will be enhanced if you have:
- A CAIB or CIP designation
- Demonstrated organizational, analytical, and interpersonal skills
- Additional insurance licenses and/or relevant experience
Why Join the Armour Team?
- Competitive base salary + generous commission structure
- Opportunities for career growth
- Comprehensive health, life, and critical illness benefit package
- RRSP match
- Generous vacation and flexible wellness time
- Tuition reimbursement & gym/exercise program contributions
- Recognition programs (biweekly awards)
- Monthly catered lunches, quarterly outings, and annual retreats
- Rebate on insurance policies held with Armour
Diversity
Armour is actively committed to supporting diversity, equity, and inclusion. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and 2SLGBTQIA+ persons to apply.
Artificial Intelligence
As part of our recruitment process, Armour Insurance may utilize AI-supported screening systems to enhance the consistency and efficiency of candidate review. All hiring decisions are made by our Human Resources team.
Position Vacancy
This position does represent an active vacancy within our organization and is posted to recruit qualified candidates for current job openings.
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Work Location: In person
About Armour Insurance Group
We are a progressive, growth minded Alberta based insurance brokerage employing people in Edmonton, Lloydminster, and Lethbridge. We have a great benefits program and provide our team with the resources to manage their needs and achieve a work life balance. Check out some of Armour's Employee Perks on our careers page: https://www.armourinsurance.ca/careers.
Personal Insurance Team Lead
Top Benefits
About the role
Who is Armour?
Armour Insurance is now a proud member of BrokerLink. As we grow together, we remain committed to the core values that define us through H.E.A.R.T.: Humble, Effective, Adaptable, Respectful, Transparent. These values shape how we serve our clients and support one another, fostering an inclusive and professional environment. We’re looking for individuals who share this mindset and are passionate about delivering exceptional service as part of Armour and BrokerLink.
What Will You Do?
As a Personal Lines Team Lead you'll:
- Leading a team of Personal Lines Account Managers
- Provide the Team with direction and coaching to ensure the efficient handling of client files
- Providing ongoing coaching and mentoring to the team in the management of day-to-day business issues
- Analyzing, developing, and implementing efficient workflows by monitoring procedures and methods to help improve processes and results
- Providing coaching and performance feedback to Account Managers by reviewing reports, discussing options, and developing action plans
- Coaching and developing the team to achieve Armour quality standards.
- Monitoring and analyzing service levels
- Fostering staff development by assisting with the selection of staff, conducting performance evaluations, providing ongoing and effective feedback, identifying training opportunities and keeping staff informed of changes to policies and procedures
- Accountable for the performance management of assigned staff
- Must be available to work within the hours of 8:30 a.m. to 4:30 p.m, Monday to Friday.
Core Requirements
To be successful in this role, our minimum requirements are:
- A level 2 Alberta Insurance License
- Minimum of 5 years’ experience within an Insurance Brokerage
- Experience with Applied Systems (Epic)
- Leadership experience - including experience in performance management
Beneficial Skills
Your success in this role will be enhanced if you have:
- A CAIB or CIP designation
- Demonstrated organizational, analytical, and interpersonal skills
- Additional insurance licenses and/or relevant experience
Why Join the Armour Team?
- Competitive base salary + generous commission structure
- Opportunities for career growth
- Comprehensive health, life, and critical illness benefit package
- RRSP match
- Generous vacation and flexible wellness time
- Tuition reimbursement & gym/exercise program contributions
- Recognition programs (biweekly awards)
- Monthly catered lunches, quarterly outings, and annual retreats
- Rebate on insurance policies held with Armour
Diversity
Armour is actively committed to supporting diversity, equity, and inclusion. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and 2SLGBTQIA+ persons to apply.
Artificial Intelligence
As part of our recruitment process, Armour Insurance may utilize AI-supported screening systems to enhance the consistency and efficiency of candidate review. All hiring decisions are made by our Human Resources team.
Position Vacancy
This position does represent an active vacancy within our organization and is posted to recruit qualified candidates for current job openings.
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Work Location: In person
About Armour Insurance Group
We are a progressive, growth minded Alberta based insurance brokerage employing people in Edmonton, Lloydminster, and Lethbridge. We have a great benefits program and provide our team with the resources to manage their needs and achieve a work life balance. Check out some of Armour's Employee Perks on our careers page: https://www.armourinsurance.ca/careers.