Enterprise AI Support
Top Benefits
About the role
Enterprise AI Support – Accenture (St. Catharines, Ontario) Exciting opportunity with our large AI client! Join Accenture’s Enterprise AI Support team, providing world-class support for one of the world’s leading AI platforms and helping organizations around the globe transform how they interact with next-generation technologies.
As part of Accenture’s Business Process Delivery group, you’ll troubleshoot, improve systems, and ensure every customer experience exceeds expectations.
We’re offering a $19.23/hr starting wage, a $2,000 signing bonus, and a fast-track growth path, where high performers often advance within 6–12 months.
Why Accenture? At Accenture, you’ll join a company recognized as one of Canada’s Top Employers for 13 consecutive years.
You’ll work in a dynamic environment that encourages growth, collaboration, and innovation.
What Sets Us Apart- Competitive starting wage of $19.23/hour and a $2,000 sign-on bonus
-
Rapid career advancement opportunities within 6–12 months
-
Comprehensive benefits package, including health, wellness, paid time off, and retirement plan options
-
Shift premiums for hours worked after 9:00 p.m., seven days a week
-
Full-time schedules (35–44 hours/week) with monthly schedule flexibility based on performance
-
Annual performance-based salary increases and recognition programs
-
Spacious, technology-enabled workstations and modern collaboration tools
-
Professional development with paid training, coaching, and continuous learning opportunities
-
A sense of community and belonging — with active Employee Resource Groups and volunteer initiatives What You’ll Do As a valued member of the Enterprise AI Support team, you will:
-
Provide world-class support through customer tickets, ensuring timely and accurate resolutions.
-
Troubleshoot issues remotely using internal dashboards and generative AI tools.
-
Identify opportunities to enhance systems, efficiency, and customer experience.
-
Collaborate cross-functionally and share best practices to strengthen the knowledge base.
-
Continuously learn and adapt to emerging technologies. Basic Qualifications- Minimum 1 year of experience in a help desk, technical support, or customer support role
-
High School Diploma or equivalent
-
Flexibility to work a rotating schedule (evenings, weekends, and holidays as needed) Preferred Qualifications- Technical or customer support experience in a digital or SaaS environment
-
Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool
-
Familiarity with SQL, Splunk, Domains, Chrome Developer Tools, and JSON
-
Post-secondary education in Technology, Computer Science, or a related field an asset
-
Tech-savvy, with the ability to learn and apply new tools quickly
-
Excellent problem-solving and decision-making abilities
-
Strong written communication, analytical thinking, and multitasking skills Professional Skills- Analytical and solution-oriented mindset
-
Excellent communication and interpersonal skills
-
Adaptability and flexibility in a fast-paced environment
-
High attention to detail and precision in troubleshooting
-
Team player who thrives in a collaborative, high-performing environment Role Details- Location: St. Catharines, Ontario
-
Job Type: Full-time (35–44 hours per week)
-
NOC Code: 22221 (TEER Category 2)
-
Environment: 24×7 global support – flexibility for evenings/weekends required Grow with Accenture Join a team dedicated to building safe, secure, and responsible AI experiences.
At Accenture, you’ll sharpen your technical, analytical, and risk-assessment skills while helping ensure every application on our client’s AI platform is trusted and compliant—making the digital world safer for everyone.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.
Information on benefits is here.
Role Location Hourly Salary Range
British Columbia/Ontario $19.23 to $19.23
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to:
- Use common courtesy and be respectful of others.
- Create your own original content and avoid content that you know to be fraudulent.
- Never repost someone else's copyrighted work, unless you have permission.
- Never post personal, identifying, or confidential information.
We reserve the right to delete comments or posts we deem to be:
- Profane, obscene, inappropriate, offensive, abusive material.
- Spam, repeated comments and commercial messages and personal advertisements.
- Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability.
- Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
- False, inaccurate, libelous, or otherwise misleading in any way.
Enterprise AI Support
Top Benefits
About the role
Enterprise AI Support – Accenture (St. Catharines, Ontario) Exciting opportunity with our large AI client! Join Accenture’s Enterprise AI Support team, providing world-class support for one of the world’s leading AI platforms and helping organizations around the globe transform how they interact with next-generation technologies.
As part of Accenture’s Business Process Delivery group, you’ll troubleshoot, improve systems, and ensure every customer experience exceeds expectations.
We’re offering a $19.23/hr starting wage, a $2,000 signing bonus, and a fast-track growth path, where high performers often advance within 6–12 months.
Why Accenture? At Accenture, you’ll join a company recognized as one of Canada’s Top Employers for 13 consecutive years.
You’ll work in a dynamic environment that encourages growth, collaboration, and innovation.
What Sets Us Apart- Competitive starting wage of $19.23/hour and a $2,000 sign-on bonus
-
Rapid career advancement opportunities within 6–12 months
-
Comprehensive benefits package, including health, wellness, paid time off, and retirement plan options
-
Shift premiums for hours worked after 9:00 p.m., seven days a week
-
Full-time schedules (35–44 hours/week) with monthly schedule flexibility based on performance
-
Annual performance-based salary increases and recognition programs
-
Spacious, technology-enabled workstations and modern collaboration tools
-
Professional development with paid training, coaching, and continuous learning opportunities
-
A sense of community and belonging — with active Employee Resource Groups and volunteer initiatives What You’ll Do As a valued member of the Enterprise AI Support team, you will:
-
Provide world-class support through customer tickets, ensuring timely and accurate resolutions.
-
Troubleshoot issues remotely using internal dashboards and generative AI tools.
-
Identify opportunities to enhance systems, efficiency, and customer experience.
-
Collaborate cross-functionally and share best practices to strengthen the knowledge base.
-
Continuously learn and adapt to emerging technologies. Basic Qualifications- Minimum 1 year of experience in a help desk, technical support, or customer support role
-
High School Diploma or equivalent
-
Flexibility to work a rotating schedule (evenings, weekends, and holidays as needed) Preferred Qualifications- Technical or customer support experience in a digital or SaaS environment
-
Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool
-
Familiarity with SQL, Splunk, Domains, Chrome Developer Tools, and JSON
-
Post-secondary education in Technology, Computer Science, or a related field an asset
-
Tech-savvy, with the ability to learn and apply new tools quickly
-
Excellent problem-solving and decision-making abilities
-
Strong written communication, analytical thinking, and multitasking skills Professional Skills- Analytical and solution-oriented mindset
-
Excellent communication and interpersonal skills
-
Adaptability and flexibility in a fast-paced environment
-
High attention to detail and precision in troubleshooting
-
Team player who thrives in a collaborative, high-performing environment Role Details- Location: St. Catharines, Ontario
-
Job Type: Full-time (35–44 hours per week)
-
NOC Code: 22221 (TEER Category 2)
-
Environment: 24×7 global support – flexibility for evenings/weekends required Grow with Accenture Join a team dedicated to building safe, secure, and responsible AI experiences.
At Accenture, you’ll sharpen your technical, analytical, and risk-assessment skills while helping ensure every application on our client’s AI platform is trusted and compliant—making the digital world safer for everyone.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.
Information on benefits is here.
Role Location Hourly Salary Range
British Columbia/Ontario $19.23 to $19.23
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to:
- Use common courtesy and be respectful of others.
- Create your own original content and avoid content that you know to be fraudulent.
- Never repost someone else's copyrighted work, unless you have permission.
- Never post personal, identifying, or confidential information.
We reserve the right to delete comments or posts we deem to be:
- Profane, obscene, inappropriate, offensive, abusive material.
- Spam, repeated comments and commercial messages and personal advertisements.
- Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability.
- Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
- False, inaccurate, libelous, or otherwise misleading in any way.