Who we are:

Superior Glove is a family-owned company with over 100 years of experience designing and manufacturing innovative hand protection for every major hazard. We create solutions that workers want to wear—combining safety, comfort, and performance. Headquartered in Acton, Ontario, we’ve grown into a global leader with locations across Canada, the U.S., Mexico, and Honduras.

About the Role:

We are looking for a Live Chat Sales Representative to join our Inside Sales team. This is not a customer service role. This is a real-time, chat-based sales position focused on converting inbound inquiries into revenue.

You’ll engage customers through live chat, qualify opportunities, and drive sales by recommending the right products, upselling, and routing high-value leads to our sales team. Success in this role requires experience handling multiple live chat conversations and working within Salesforce or similar CRM platforms.

Location:

This role is based out of our Global Headquarters located in Acton, ON, Canada.

What You’ll Do:

• Engage customers in real-time via live chat to drive sales conversions and answer product questions
• Identify customer needs and recommend appropriate products
• Actively upsell and cross-sell based on use case and requirements
• Qualify inbound leads and route high-potential opportunities to sales
• Use Salesforce to review and update contact profiles
• Distinguish between sales opportunities and service inquiries
• Support order-related questions (availability, shipping, backorders)
• Provide product guidance, comparisons, and competitor cross-reference
• Communicate Superior Glove’s value and differentiators clearly
• Collaborate with internal teams to ensure accurate and timely responses
• Build strong relationships with distributers and end-users
• Share insights from customer interactions to improve sales strategy
• Participate in team meetings and contribute to achieving sales targets

What You Bring:

• 1-2 years of experience in a sales-focused role using live chat or similar real-time channels
• Professional level written communication skills
• Hands-on experience with Salesforce or a comparable CRM
• Proven ability to convert inbound inquiries into sales
• Strong problem-solving, organization, and communication skills
• Self-motivated with the ability to work independently and as part of a team
• Experience with sales methodologies and discovery processes
• High School Diploma required; post-secondary diploma preferred

What We’re Looking For:

• A motivated and energetic individual
• Someone who thrives in a fast-paced, real-time selling environment
• Strong communicator who can build rapport quickly
• Resilient and confident handling objections and rejection
• Driven to achieve results
• Spanish and/or French an asset

Why join Superior Glove?

Superior Glove is an equal opportunity employer, and we encourage and welcome applications from candidates from all backgrounds. We are committed to fostering an inclusive work culture to ensure every voice is heard and valued.

When you work at Superior Glove, you are part of the family!

Some of the benefits/perks include:

• Yearly contenders and recipients of multiple prestigious awards including Canada’s Best Managed for over 10 years, Canada’s Safest Manufacturer, Achievers 50 Most Engaged Workplaces, Canada’s Excellence Business Award and more!
• Enjoy our Recognition Program to gain access to fantastic rewards!
• Access to our on-site fitness lessons, equipment, “Grab and Go” bikes and more
• Take part in community and company events, staff lunch adventures and annual barbeques!
• And much more!

Superior Glove strives to create a respectful, accessible, and inclusive work environment. Upon individual request, the company will endeavor to remove any barrier to the hiring process to accommodate candidates with disabilities.