<h3>Concord Parking is Hiring a Customer Service Representative / Valet!</h3><p></p><p><strong>Location:</strong> Richmond, British Columbia<br><strong>Employment Type:</strong> Full-Time<br><strong>Work Environment:</strong> On-Site<br><strong>Pay Rate:</strong> CA$26/hour<br><strong>Schedule:</strong> 8-hour shifts within a 24/7 operation</p><p></p><h3>Overview</h3><p>Concord Parking is seeking a professional and customer-focused Customer Service Representative / Valet to join our team in Richmond, BC. This hybrid role combines front-line customer service with valet and operational responsibilities to ensure a seamless experience for every guest.</p><p>As the face of our operation, you will assist customers with check-ins and kiosks, safely manage vehicle movements, maintain accurate records, and help keep daily site operations running efficiently. This is an excellent opportunity for someone who enjoys a fast-paced environment, takes pride in professionalism, and thrives in both customer-facing and hands-on responsibilities.</p><p></p><h3>Responsibilities</h3><p><strong>Guest Relations</strong></p><ul><li> Serve as the primary point of contact for in-person, phone, and online customer inquiries </li><li> Assist customers with booking check-ins/check-outs and kiosk navigation </li><li> Resolve customer concerns with professionalism and clear communication </li><li> Deliver a welcoming and organized customer experience </li></ul><p></p><p><strong>Valet &amp; Logistics</strong></p><ul><li> Safely operate customer vehicles, including manual transmission vehicles </li><li> Conduct visual vehicle inspections and document fuel levels and odometer readings </li><li> Handle customer keys responsibly and maintain accurate vehicle tracking </li><li> Support efficient traffic flow and vehicle organization onsite </li></ul><p></p><p><strong>Site Operations</strong></p><ul><li> Maintain a clean, professional, and functional reception area </li><li> Monitor and report maintenance or operational issues </li><li> Complete administrative tasks including reports, emails, and operational documentation </li><li> Support daily operational workflows and communication across the site </li></ul><p></p><p><strong>Safety &amp; Compliance</strong></p><ul><li> Follow all workplace safety procedures and company protocols </li><li> Maintain consistent radio communication during shifts </li><li> Wear the required uniform and safety equipment </li><li> Immediately report incidents, damages, or operational concerns</li></ul><p><strong>Requirements</strong></p><h3>Must Have</h3><ul><li> Minimum 2 years of full-time customer service or sales experience </li><li> Valid Class 5 Driver?s License held for at least 2 years </li><li> Ability to safely drive manual transmission vehicles </li><li> Clean driving abstract with no more than 2 minor infractions within the past 2 years </li><li> Proficiency with Microsoft Office, especially Excel </li><li> Comfortable using tablets and handheld devices </li><li> Full professional fluency in written and spoken English </li><li> Availability to work 8-hour shifts in a 24/7 operation </li></ul><p></p><h3>Nice to Have</h3><ul><li> Previous valet, hospitality, or high-volume customer service experience </li><li> Strong problem-solving and troubleshooting abilities </li><li> Proactive approach toward safety and operational improvements </li><li> Experience working in fast-paced environments</li></ul><p><strong>Benefits</strong></p><ul><li>Competitive hourly compensation </li><li>Stable full-time opportunity </li><li>Professional and supportive team environment </li><li>Career growth opportunities within operations and customer service </li><li>Dynamic and active work environment </li><li>Ongoing training and operational support</li></ul>