Join a Challenger

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The Work

The Commercial Analyst provides exceptional sales and service support to the Commercial Account Management team. This role is accountable for supporting the Business Enterprise Solutions origination team in the preparation, execution, and fulfillment of Equitable Bank commercial mortgage products between $500,000 and $5,000,000. In this role, the Commercial Analyst must be knowledgeable about Equitable Bank’s commercial mortgage products and processes while having a good understanding of all underwriting, risk, and compliance (and funding) guidelines

###The core parts of your role would be to:

1) Sales and Service Support (70%)

• Process transactions accurately and within specified timeframes, in accordance with company policies & procedures and applicable legislative/regulatory requirements.
• Assess deal packages and make recommendations on potential deal structures or issues on deals to the Account Managers and credit teams.
• Communicate effectively with the commercial mortgage coordinator and underwriting team to ensure that the department operates efficiently.
• Attention to detail is imperative in supporting the Account Managers: Support tasks include; CIF and real state searches, ROE calculations, analyses of small commercial transactions including Debt Service calculations, BDSR and TDSR, preparation of Letters of Intent and Loan Summaries.
• Provide friendly, courteous, knowledgeable, and professional customer service to brokers, partners, and direct clients, following up on documentation, identifying opportunities and initiating qualified leads.
• Identify and advise the Commercial Account Managers of any potential credit risk issues.
• Carry out other role related delegated tasks as identified by the Commercial Account Managers.

2) Operational Effectiveness (30%)

• Understand and adhere to regulatory and compliance requirements, including but not limited to Anti-Money Laundering and Terrorist Finance Reporting requirements, company policies and procedures, legal and ethical requirements, process requirements and established risk guidelines.
• Recommend workflow and administrative process alternatives to improve efficiencies and customer service.
• Organize and prepare files for submission to credit/underwriting addressing all issues/concerns associated with each loan transaction.
• Support the Commercial Account Managers in their absence by answering questions, gathering information, and addressing concerns as they arise through the underwriting or funding process, while escalating issues as appropriate.
• Manage the ‘pipeline’ to ensure transactions are processed in a timely and efficient manner to deliver superior service to brokers, partners, and direct clients.
• Work closely with the Commercial Account Managers in acquiring and retaining profitable broker relationships.
• Participate in brokerage, industry, and company events (sales presentations, lender appreciation programs, holiday, and special occasion programs) as required to promote Equitable Bank and our products.

###Let's Talk About You!

• Minimum 2 years’ underwriting/credit background -commercial credit experience preferred.
• Self-directed and highly organized individual who can multi-task.
• Strong organizational skills.
• Exceptional customer service skills and attitude.
• Strong communication skills.
• Outstanding interpersonal skills.
• Understanding of commercial mortgage products and documentation.
• Strong excel skills would be beneficial.
• Undergraduate degree preferred or related experience.

###Job Complexities/Thinking Challenges

The job requires advanced multi-tasking skills. The ability to be well organized and thorough in your analyses and job functions while managing incoming phone calls and e-mails from brokers is crucial to success in this role. The ability to sell commercial products considering rigorous competition is critical to success in the role. The incumbent is required to follow EQB guidelines to work through files efficiently and accurately however, many unique situations can arise, and the individual must be able to respond well to these situations. The incumbent must also understand the roles of underwriting and funding as well as be mindful of closing dates to successfully manage their files.

What we offer [For full-time permanent roles]

\uD83D\uDCB0 Competitive discretionary bonus

✨ Market leading RRSP match program

\uD83E\uDE7A Medical, dental, vision, life, and disability benefits

\uD83D\uDCDD Employee Share Purchase Plan

\uD83D\uDC76\uD83C\uDFFD Maternity/Parental top-up while you care for your little one

\uD83C\uDFDD Generous vacation policy and personal days

\uD83D\uDDA5 Virtual events to connect with your fellow colleagues

\uD83C\uDF93 Professional development and comprehensive Career Development program

\uD83D\uDC9B A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at2200-25 Ontario Street, Toronto, ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!