Purpose of Job:

The Inside Sales - Account Manager enhances customer and co-worker experiences by being the key point of contact between Next and plumbing Contractors to grow the customer base and increase NEXT’s total revenue.

Our Core Values & Character Expectations:

Be Integral to Our Customers, Our Co-Workers and Our Community

At Next Supply, we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply, we believe it’s not just what we do, but how we do it that makes a great place to work.

To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues.

Primary Duties and Responsibilities:

Customer Relationship Management & Support

• Develop and maintain relationships with both new and existing customers by conducting daily customer interactions and offering product knowledge and assistance for their daily requirements
• Continuously look for opportunities to increase customer lists by contacting new and unassigned customers
• Provide customer support including answering incoming calls, order entry, product sourcing, and follow-up as required
• Based on customer needs, funnel sourcing requests to Inside Hydronic Sales

Account & Order Management

• Assist Inside Sales in handling all incoming phone, fax and e-mail customer care issues
• Review daily reports to ensure pricing accuracy for customer orders prior to billing
• Liaison with shipping department (Corporate and/or Branch) for all special customer requests
• Collaborate with Accounts Receivable to resolve credit issues and pricing discrepancies

Vendor & Product Coordination

• Engage with vendors to coordinate product training sessions for customers
• Source products and negotiate pricing as required

These duties reflect the general details of the role but are not exhaustive. There will be tasks that are necessary to the job which may also be required.

Recommended Qualifications:

Knowledge/Skill/Ability Requirements:

• Ability to consistently model Next’s core values and character expectations listed above
• Excellent plumbing product knowledge
• Excellent customer service skills and ability to build long-lasting relationships
• Excellent organizational and multitasking abilities to manage various orders and activities
• Excellent written and verbal communication skills
• Strong problem-solving & prioritization skills
• Strong computer skills and knowledge of Microsoft Products (i.e. Word, Excel, and Outlook)

Experience & Education:

• 3 to 5 + years of previous Wholesale experience in a similar role is an asset

Physical Demands/ Working Conditions:

• Position requires the ability to work in a fast-paced environment and handle high-pressure situations calmly and effectively

Once you have gained proficiency in your current role and developed the necessary skills and experience, you are encouraged to explore other career opportunities within the organization that align with your goals and aspirations.

This posting is for one (1) currently available position. 

NEXT does not currently use AI or automated decision-making to screen candidates but may do so in the future in compliance with applicable law.

Application Process:

We're eager to welcome candidates who believe in excellent service and in being involved with their co-workers, customers, and the community. We appreciate all applications, however, only those selected for an interview will be contacted.

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.