OVERVIEW

Reporting to the Team Lead, Resident Relations, the Coordinator is responsible for the data management, analytics, and administrative duties within the Resident Relations team. The Coordinator acts as a support resource for the Resident Relations Specialists who are the primary liaison between residents and Circular Materials to respond to residential recycling inquires across five provinces and territories.

Professional skills and experience with data management, Excel, CRM systems, apps, GIS mapping, and documenting business process are required for success in this role.

This position requires residency in Canada, along with legal eligibility to perform Canadian work by way of Canadian citizenship, Permanent Residency or a valid Work Permit.

RESPONSIBILITIES

• Gather and analyze best practices in resident support and customer service based on the incoming data and make recommendations on how these best practices can be incorporated into the program.
• Participate in projects and assist in the development of project work plans, timelines, and summary reports as needed.
• Maintain information and analytics within Circular Materials’ Recycling App and customer relations management (CRM) software.
• Support strategic initiatives with relevant data and analysis.
• Manage and clean contractor logs from across the country to input into our CRM system.
• Keep current on recycling best practices and legislation in provinces in which we operate.
• Support with GIS mapping of zones withing communities across the country.
• Collaborate with team members to provide administrative support as needed.
• Ensure the organization and its vision, mission and values are consistently presented and demonstrated in a strong and positive image to relevant stakeholders.
• Lead by example in establishing and driving organizational culture; consistently model the organizational values.
• Perform other duties and assignments as required.

QUALIFICATIONS

Education

• Post secondary education in a Business Administration, Finance, Economics, Geography, Data Science, or a related field.

Experience

• 2 to 5 years in a similar role in a team-oriented, collaborative environment.
• An understanding of both Circular Materials operated and municipal recycling programs to educate residents, internal team members etc. about CM programs.
• Excellent English communications skills, verbal and written.
• Strong competency with MS Office (e.g., Excel, Word, PowerPoint).
• GIS mapping experience.
• App experience.
• Proficiency in Power BI and other data visualization tools.
• Strong analytical and problem-solving skills.
• Detail oriented with a strong focus on accuracy and quality.

Knowledge**/Competencies/Skills**

• Strong communication, interpersonal, organizational skills, prioritization and multitasking skills.
• Excellent analytical and creative problem-solving skills, logical and efficient, with keen attention to detail.
• Highly self-motivated and directed, and able to manage time effectively
• Works well under pressure, able to effectively prioritize and consistently deliver quality results.

WORKING CONDITIONS

• All CM employees work 40 hours per week, remotely from a home office environment.
• Our team supports residents across the country through staggered shift schedules covering multiple time zones, with standard shifts covering 8-hour days, between 7:00 AM to 7:00 PM ET.

ABOUT CIRCULAR MATERIALS

Circular Materials is a national not-for-profit producer responsibility organization (PRO) that supports producers in meeting their extended producer responsibility (EPR) obligations across Canada. Created by producers for producers, Circular Materials develops, implements, and supports effective and efficient recycling programs to advance innovation, deliver improved environmental outcomes and drive value across the recycling supply chain. Our full-service offerings include collection, management, promotion and education, and reporting.

Together, we are advancing the circular economy where materials are collected, recycled, and can be returned to producers for use as recycled content in new products and packaging. As we develop enhanced recycling systems across Canada, we work to ensure more materials are looped into the circular economy, benefiting both people and the environment.

Learn more at circularmaterials.ca.

Circular Materials is an equal opportunity employer, seeking team members with a diversity of thought, skills, experiences, culture, and ethnicity to help us achieve our purpose of accelerating a circular economy for people and the planet. As a national organization operating across Canada, our goal is to build a workforce that reflects the diversity of the many provinces and territories where we do business.

Our inclusive hiring practices aim to foster a culture where all employees feel a strong sense of belonging. We are proud of our recent diversity survey results which showed that:

• 51% of Circular Materials employees identify as women.

• 53% of Circular Materials employees identify as visible minorities.

• 97% of employees believe Circular Materials fosters a strong sense of belonging for employees of all backgrounds.

• 95% of employees recommend Circular Materials as an inclusive workplace.

We welcome applications from candidates of all backgrounds, including women, Indigenous Peoples (First Nations, Inuit, and Métis), persons with disabilities, racialized individuals, and members of the 2SLGBTQIA+ community. As part of our commitment to reconciliation, Circular Materials is working to advance Indigenous representation and partnerships within our organization and across our programs. We acknowledge that Circular Materials operates on the traditional territories of diverse Indigenous Nations, and we recognize the importance of respecting Indigenous rights, governance, and contributions in the workplace and beyond.

Circular Materials supports reasonable requests for accommodation in accordance with all applicable provincial accessibility standards. Requests for accommodation will be provided by Circular Materials through the recruitment and/or assessment processes, upon contacting humanresources@circularmaterials.ca. This email is only used for accommodation requests.