At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

The Lead Site Reliability Engineer is responsible for the design, implementation and operational support of the technical infrastructure for strategic Broadridge applications and services. They will design technical solutions and automated operational processes for the next generation Broadridge platforms for automation, availability, performance, scale and cost. They will also ensure the continuous health and reliability of the technical infrastructure, and the applications/services it supports, through Service Level Objectives (SLOs), metrics/Service Level Indicators (SLIs) and continuous operational process improvements.

Key Job Functions/Responsibilities

• Works within and across teams to design, develop, test, implement, and support technical solutions across a full-stack of development tools and technologies.
• Translates business requirements into technical designs, considering automation, availability, performance, scale and cost.
• Ensures technical & security best practices along with Broadridge standards are adhered to in the design of technical infrastructure
• Works with Vendors to implement new capabilities and competencies to the Broadridge technical infrastructure.
• Presents and explains Broadridge infrastructure and operational processes to clients and industry groups, as needed.
• Leads technical design sessions and works closely with multiple teams, including application development teams, infrastructure teams, vendors, and clients, if needed, to review the infrastructure designs for new projects.
• Delivers high-quality technical infrastructure, on-time, following Broadridge processes.
• Automates the implementation and operational support of the infrastructure.
• Provides estimates of all priority and non-priority projects along with recommended scope or schedule changes based on capacity and unforeseen challenges.
• Leads technical implementation to ensure the quality of the infrastructure, automation and the overall productivity of the SRE (Service Reliability Engineering) team.
• Owns, communicates and sets expectations of day-to-day work of the SRE (off-shore and on-shore)
• Tracks Service Level Indicators (SLI) to ensure the health of technical infrastructure and Broadridge services.
• Troubleshoots production issues affecting Broadridge services as needed, taking appropriate corrective actions.
• Conducts preventative maintenance to ensure capacity, scaling, security and availability of Broadridge services.
• Understands dependencies between infrastructure components, vendor software, custom software and other parts of the processing stack that support Broadridge Services
• Collaborates with peers and other technical teams, such as development teams, architecture, database teams, storage teams, server teams, security teams to prevent and shorten production incidents.
• Defines Service Level Objectives (SLOs) for Broadridge Services
• Implements additional operational improvements for automation, monitoring and incident management to increase the reliability of Broadridge services.
• Presents and explains Broadridge infrastructure and operational processes to clients and industry groups, as needed.
• Seeks ways to improve the alignment of Broadridge technology infrastructure to clients’ needs.
• Works with new and existing technology vendors to understand their product roadmap and how it aligns with Broadridge’s Target State Architecture.
• Guides more junior associates through established processes.
• Assists in the hiring process to hire top talent and in the performance reviews of team members, identifying areas of improvement.
• Continuously inspires, mentors, and trains development team on modern technologies.
• Works with senior leaders to architect solutions with technical vision, maintainability and total cost of ownership in mind.
• Participates and contributes in strategic planning discussions with technical, business, and client stakeholders.
• Establishes Design Patterns used by the technical infrastructure.
• Provides weekend and on-call rotation support as needed.

Basic Skill Level Requirements

Education:

• Bachelor’s degree in computer science, computer engineering, or in a related field.

Experience:

• 10+ years of experience with commercial service infrastructure at both a software and infrastructure level

• 10+ years of experience within a programming and application system environment, with solid experience and a working knowledge of the following technologies:

  • OS: Linux, Windows
  • Automation: Terraform, Bladelogic, Chef, Jenkins, Ansible
  • Cloud: AWS, Azure
  • Scripting: Powershell, Perl, Shell Scripts

Skills:

• Functional skills – System Design and Architecture, DevOps / Deployment automation, Troubleshooting, Service Monitoring.
• Passionate teammate who understands and respects personal & cultural differences
• Ability to work under pressure and be highly adaptable
• Strong written and communications skills for collaboration with various teams and upper management
• Solid analytical skills, especially in area of translating business requirements into technical design – with a continuous focus on aligning technical roadmap with the immediate and long-term Business strategy
• Able to adapt and embrace change and support business strategy and vision.
• Knowledge of next-generation design patterns/architecture like micro-services, layered pattern, cloud.
• Strong aptitude for learning new skills and new technologies.

Recruitment Process

COVID-19 has accelerated change across our workplace, including our hiring practices. As a result, throughout your application process, you may be asked to connect with us virtually, and may not be required to meet in-person. Our recruiters will explain how virtual interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have.

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Employment verification
• Education verification
• Credit inquiry
• Canadian criminal record check

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.

At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.

#LI-Hybrid #LI-TN1

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.