About the role
Job Summary
Responsible for notifying customers of delinquent accounts to solicit payment. Compute, classify, and record numerical data to keep financial records complete.
Major Tasks, Responsibilities, and Key Accountabilities
- Confers with customer by telephone or in person to determine reason for overdue payment and review terms of sales, service, or credit contract.
- Receives payments and posts amount paid to customer account.
- Compiles and maintains basic credit information about financial status of customer and status of collection efforts.
- Reviews and monitors credit sources, credit files, customer applications, and delinquent accounts.
- Maintains records on credit risks, delinquent accounts and incomplete files.
- Ensures compliance with established guidelines.
- Performs other duties as assigned
Nature and Scope
- Refers complex, unusual problems to supervisor.
- Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- No travel required.
Education and Experience
- HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
- Bilingual candidates preferred (English and French)
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply Canada is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
HD Supply Canada is dedicated to providing an accessible and inclusive environment for all applicants. If you require an accommodation during the application process, please email disabilityaccommodations@hdsupply.com and include the position you are applying for. This email address is reserved solely for accommodation requests; other inquires will not be addressed.
About HD Supply
HD Supply, a wholly owned subsidiary of The Home Depot, is a leading wholesale distribution company serving customers and their communities across the Multifamily, Institutional, Hospitality, Trades, Government Housing, Healthcare, Building Services and Education industries through an expansive network of over 100 distribution centers across the U.S. & Canada. We offer our customers a vast assortment of over 100,000 MRO, full-line janitorial and OS&E products from high-quality, national and private brands, all at competitive prices. Combined with our industry-leading services and solutions – including localized jobsite delivery, renovation programs, direct-ship options and innovative digital tools and capabilities, as well as dedicated sales and customer care teams – you can see why our more than 250,000 customers continue to trust HD Supply as their supplier of choice for serving their communities where people live, learn, work and play.
Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you're ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!
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About the role
Job Summary
Responsible for notifying customers of delinquent accounts to solicit payment. Compute, classify, and record numerical data to keep financial records complete.
Major Tasks, Responsibilities, and Key Accountabilities
- Confers with customer by telephone or in person to determine reason for overdue payment and review terms of sales, service, or credit contract.
- Receives payments and posts amount paid to customer account.
- Compiles and maintains basic credit information about financial status of customer and status of collection efforts.
- Reviews and monitors credit sources, credit files, customer applications, and delinquent accounts.
- Maintains records on credit risks, delinquent accounts and incomplete files.
- Ensures compliance with established guidelines.
- Performs other duties as assigned
Nature and Scope
- Refers complex, unusual problems to supervisor.
- Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- No travel required.
Education and Experience
- HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
- Bilingual candidates preferred (English and French)
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply Canada is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
HD Supply Canada is dedicated to providing an accessible and inclusive environment for all applicants. If you require an accommodation during the application process, please email disabilityaccommodations@hdsupply.com and include the position you are applying for. This email address is reserved solely for accommodation requests; other inquires will not be addressed.
About HD Supply
HD Supply, a wholly owned subsidiary of The Home Depot, is a leading wholesale distribution company serving customers and their communities across the Multifamily, Institutional, Hospitality, Trades, Government Housing, Healthcare, Building Services and Education industries through an expansive network of over 100 distribution centers across the U.S. & Canada. We offer our customers a vast assortment of over 100,000 MRO, full-line janitorial and OS&E products from high-quality, national and private brands, all at competitive prices. Combined with our industry-leading services and solutions – including localized jobsite delivery, renovation programs, direct-ship options and innovative digital tools and capabilities, as well as dedicated sales and customer care teams – you can see why our more than 250,000 customers continue to trust HD Supply as their supplier of choice for serving their communities where people live, learn, work and play.
Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you're ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!