HM Note: This hybrid contract role is three (3) days in office. Candidate resumes must include first and last name, email and telephone contact information.

Description

Background Information

• The Change Management Consultant proactively identifies opportunities to enhance Ontario Health's DHIEX Program by leading organizational change efforts through a number of areas including, identifying opportunities to improve existing processes and designing new ones to improve program operations, and communicating messaging about standards and compliance with internal and external partners.

Must haves:

• Demonstrated ability to develop and implement new operational processes that align with regulatory requirements and organizational objectives.
• Proven experience in project management (e.g., project goals, risk, scope, planning, cost and quality management) and leading organizational change management initiatives.
• Experience with process improvement concepts (e.g., Six Sigma, Lean).
• Experience collaborating with various groups to gather updates and maintain progress reporting, action items, risk management updates, etc.
• Experience working alongside project and program managers in a highly complex environment with internal and external stakeholders, vendors and partners; while providing updates, escalating where required, identifying risks, and leading project document deliverables.
• Working knowledge of Ontario personal health information privacy legislation and regulation (i.e. Personal Health Information Protection Act, 2004).
• Public sector experience, ideally in Canadian healthcare in acute care, primary care and/or community care settings.
• Knowledge and understanding of pan-Canadian and Ontario digital health standards and compliance testing practices.

Responsibilities:

• Conduct requirements gathering, develop documentation, including presentations and briefing notes and conduct partner engagement.
• Work with different partners and subject matter experts from different backgrounds (clinical, business, and technical).
• Interact with the business partners and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business and technology needs and requirements.
• Ensure all documentation follows drafting, approval, and publication standards, is version controlled and loaded onto central project sites.
• Follow-up on team member commitments and proactively identify risks.
• Assist Program Manager with preparation of the communication and training artifacts and tracking Organizational Change Management activities.
• Provide assistance to program manager and team in coordinating, planning, communicating, and executing the delivery of core program components.
• Proactively identify potential risk events and issues before they occur so that proper mitigating strategies can be developed.
• Assist in the preparation of status reports.
• Identify problems/issues and escalate as appropriate.
• Update and maintain the team and/or project site.

Desired Skills:

• Working knowledge of Ontario personal health information privacy legislation and regulation (i.e. Personal Health Information Protection Act, 2004).
• Knowledge of Healthcare Information Systems used throughout the province of Ontario.
• Knowledge and experience with HL7 FHIR, Canadian and International Terminology Standards and FHIR Structure Data Capture (SDC).
• Knowledge and understanding of pan-Canadian and Ontario digital health standards and compliance testing practices.

Required Skills:

• Demonstrated ability to develop and implement new operational processes that align with regulatory requirements and organizational objectives.
• Proven experience in project management (e.g., project goals, risk, scope, planning, cost and quality management) and leading organizational change management initiatives.
• Experience with process improvement concepts (e.g., Six Sigma, Lean).
• Experience working alongside project and program managers in a highly complex environment with internal and external stakeholders, vendors and partners; while providing updates, escalating where required, identifying risks, and leading project document deliverables.
• Experience with partner engagement and management, and collaborating with various groups to gather updates and maintain progress reporting, action items, risk management updates, etc.
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
• Ability to readily identify, assess and mitigate implementation and adoption issues.
• Experience developing project status reports and maintaining and monitoring status reporting logs.
• A team player with a track record for meeting deadlines.

Evaluation Criteria:

• Demonstrated ability to develop operational processes supporting regulatory/strategic objectives, lead organizational change management, and prepare communication and training materials.: 40 Points
• 5+ years of Project Coordination experience, including experience working alongside project and program managers providing updates, escalating where required, identifying risks, and leading project activities. : 40 Points
• Experience working in the health sector or public sector organizations.: 20 Points

Total evaluation criteria: 100 Points

Deliverables

Deliverables Include but not limited to:

• DHIEX Program Management Support

• Program support in the area of Organizational Change Management, communication, and training, preparation of communication and training materials, facilitation of their approval and publication/distribution.

• Organizational Change Management planning and execution – in coordination with applicable project activities and milestones within the product roadmaps.

• DHIEX Program Operational Maturity

• Document and analyze DHIEX operational processes, identify gaps and make recommendations to optimize and standardize. Develop new operational processes in collaboration with stakeholders to DHIEX program.

• Preparation of Communication and Training materials.

• Presentation decks, overview materials, training decks, newsletters, and other artifacts that are required to increase awareness about the DHIEX regulation requirements and about steps that Ontario Health is taking to foster standards-based interoperability and compliance.

• Identify recurring and one-time collaboration opportunities and take responsibility for the secretariat of working groups and committees, focusing on accelerating the decision-making in a transparent way. Coordinate publishing of various artifacts that may include awareness materials, newsletters, FAQs and others.

Knowledge Transfer Details:

• The resource will ensure full knowledge transfer is provided to the Ontario Health team before end of engagement. Some of this might occur at the end of the engagement but will also be shared as information is obtained/consolidated. Key deliverables will be shared with team.
• The resource must provide all related documentation as part of knowledge transfer protocol. Documents will be reviewed by the appropriate leads and signed off by manager/director.
• The resource will work collaboratively with the Ontario Health team throughout the assignment and ensure key deliverables, milestones, and documentation are shared.
• A walkthrough of any demos, development, etc. will be required before the end of the engagement.

Must Haves:

• 7+ years experience Demonstrated ability to develop and implement new operational processes that align with regulatory requirements and organizational objectives.
• 7+ years experience Proven experience in project management (e.g., project goals, risk, scope, planning, cost and quality management) and leading organizational change management initiatives.
• 7+ years Experience with process improvement concepts (e.g., Six Sigma, Lean).
• 7+ years Experience collaborating with various groups to gather updates and maintain progress reporting, action items, risk management updates, etc.
• 7+ years Experience working alongside project and program managers in a highly complex environment with internal and external stakeholders, vendors and partners; while providing updates, escalating where required, identifying risks, and leading project document deliverables.
• 7+ years Working knowledge of Ontario personal health information privacy legislation and regulation (i.e. Personal Health Information Protection Act, 2004).
• 7+ years Public sector experience, ideally in Canadian healthcare in acute care, primary care and/or community care settings.
• 7+ years Knowledge and understanding of pan-Canadian and Ontario digital health standards and compliance testing practices.