Program Manager, Launch Readiness, AbeBooks
Top Benefits
About the role
Description The AbeBooks Customer Operations and Success (COS) team drives complex, cross-organizational programs spanning Customer Support and Trust (CST) Operations, Risk and Compliance programs, launch readiness for customer-impacting events, and content development and strategy. The team is seeking a detail-oriented and organized Program Manager to drive launch readiness for product and feature releases across our global marketplace, partnering with Product Managers and Tech teams to understand new features and customer experiences, then developing and executing communication and readiness strategies that span internal content for CST teams (SOPs, FAQs, training materials) and external customer-facing content to drive awareness, adoption, and migration campaigns.
As a highly organized self-starter, you will own end-to-end management of launch readiness initiatives: building and maintaining project plans, facilitating cross-functional alignment, developing and publishing content across multiple channels, contributing to GTM planning, and reporting on progress and results. You excel at managing multiple competing priorities, distilling complex product and feature details into clear and audience-appropriate content, and continuously improving processes to better serve our global community of buyers and sellers.
Key job responsibilities
- Drive launch readiness for product and feature releases, partnering with Product Managers and Tech teams to develop communication and readiness plans
- Develop and publish internal content for CST teams (SOPs, FAQs, training materials, blurbs) and external customer-facing content (Help pages, emails, member menu messaging, webinars, UI text)
- Manage end-to-end project plans, host cross-functional meetings, track milestones, and report on progress and results
- Leverage AI tools to automate and simplify content development and program management workflows
- Drive continuous improvement and process standardization through data analysis and stakeholder engagement
A day in the life
On any given day, you might meet with a Product Manager to get briefed on an upcoming feature and start mapping out the readiness plan, then shift to drafting SOPs and training materials for the CST team ahead of a launch. You will review content in the CMS, coordinate feedback rounds with stakeholders across Product, Tech, and Account Management, and track open items in your project plan. You will prepare a launch readiness update for your manager, analyze engagement metrics and customer feedback from an in-flight or recently completed launch campaign, and identify process improvements to carry into the next launch.
Basic Qualifications
- Bachelor's degree or equivalent
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- Experience in English-language communication skills, both written and verbal
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- 1+ years of experience using AI tools to enhance productivity and design AI-first solutions
Preferred Qualifications
- Master's degree or equivalent
- Speak, write, and read fluently in French, Spanish, German or Italian
- Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
- Project Management Professional (PMP) or equivalent certification
- Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python
- Strong background in requirement gathering and deep understanding of e-commerce and online marketplace operations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.
CAN, BC, Victoria - 58,100.00 - 97,000.00 CAD annually
Company
-
Abebooks Inc. - B25
Job ID: A3203858
About AbeBooks, an Amazon company
AbeBooks, an Amazon company, is a remarkable place to work. Millions of new, used, rare and out-of-print books are offered for sale through the AbeBooks websites from thousands of sellers around the world. We helped to revolutionize the used book business. AbeBooks (a.k.a ABE) became a subsidiary of Amazon.com Inc. after being acquired in December 2008. Our mission is to help people find and buy any book from any bookseller and our business stretches around the world with six international sites - AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, and IberLibro.com, as well as ZVAB.com, which offers German books.
To booklovers around the world, AbeBooks is a great place to buy books. However, we have always been a technology company that helps booksellers and book-buyers. Since 1996, our technology has been helping to revolutionize the book business and that quest goes on.
Our technology workers are versatile, quick-thinking and thrive on deadlines. They plan and build systems that will yield long-term tangible benefits but also drop everything when required to solve critical issues where every minute counts. Anyone looking for a technology job at AbeBooks has to prove they are a flexible team player because there is no room for prima donnas. We do a lot with a relatively small number of people.
We are devoted to Agile practices and methodologies in software engineering, and e-commerce is a business that never sleeps when it comes to site operations. Our QA engineers are analytical on a global scale. Scalability is the magic word for the database administrators while the product managers have vision and a get-it-done attitude. Our web developers insist on the highest standards when building dynamic pages and user interfaces. Do you have what it takes to join our team?
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Program Manager, Launch Readiness, AbeBooks
Top Benefits
About the role
Description The AbeBooks Customer Operations and Success (COS) team drives complex, cross-organizational programs spanning Customer Support and Trust (CST) Operations, Risk and Compliance programs, launch readiness for customer-impacting events, and content development and strategy. The team is seeking a detail-oriented and organized Program Manager to drive launch readiness for product and feature releases across our global marketplace, partnering with Product Managers and Tech teams to understand new features and customer experiences, then developing and executing communication and readiness strategies that span internal content for CST teams (SOPs, FAQs, training materials) and external customer-facing content to drive awareness, adoption, and migration campaigns.
As a highly organized self-starter, you will own end-to-end management of launch readiness initiatives: building and maintaining project plans, facilitating cross-functional alignment, developing and publishing content across multiple channels, contributing to GTM planning, and reporting on progress and results. You excel at managing multiple competing priorities, distilling complex product and feature details into clear and audience-appropriate content, and continuously improving processes to better serve our global community of buyers and sellers.
Key job responsibilities
- Drive launch readiness for product and feature releases, partnering with Product Managers and Tech teams to develop communication and readiness plans
- Develop and publish internal content for CST teams (SOPs, FAQs, training materials, blurbs) and external customer-facing content (Help pages, emails, member menu messaging, webinars, UI text)
- Manage end-to-end project plans, host cross-functional meetings, track milestones, and report on progress and results
- Leverage AI tools to automate and simplify content development and program management workflows
- Drive continuous improvement and process standardization through data analysis and stakeholder engagement
A day in the life
On any given day, you might meet with a Product Manager to get briefed on an upcoming feature and start mapping out the readiness plan, then shift to drafting SOPs and training materials for the CST team ahead of a launch. You will review content in the CMS, coordinate feedback rounds with stakeholders across Product, Tech, and Account Management, and track open items in your project plan. You will prepare a launch readiness update for your manager, analyze engagement metrics and customer feedback from an in-flight or recently completed launch campaign, and identify process improvements to carry into the next launch.
Basic Qualifications
- Bachelor's degree or equivalent
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- Experience in English-language communication skills, both written and verbal
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- 1+ years of experience using AI tools to enhance productivity and design AI-first solutions
Preferred Qualifications
- Master's degree or equivalent
- Speak, write, and read fluently in French, Spanish, German or Italian
- Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
- Project Management Professional (PMP) or equivalent certification
- Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python
- Strong background in requirement gathering and deep understanding of e-commerce and online marketplace operations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.
CAN, BC, Victoria - 58,100.00 - 97,000.00 CAD annually
Company
-
Abebooks Inc. - B25
Job ID: A3203858
About AbeBooks, an Amazon company
AbeBooks, an Amazon company, is a remarkable place to work. Millions of new, used, rare and out-of-print books are offered for sale through the AbeBooks websites from thousands of sellers around the world. We helped to revolutionize the used book business. AbeBooks (a.k.a ABE) became a subsidiary of Amazon.com Inc. after being acquired in December 2008. Our mission is to help people find and buy any book from any bookseller and our business stretches around the world with six international sites - AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, and IberLibro.com, as well as ZVAB.com, which offers German books.
To booklovers around the world, AbeBooks is a great place to buy books. However, we have always been a technology company that helps booksellers and book-buyers. Since 1996, our technology has been helping to revolutionize the book business and that quest goes on.
Our technology workers are versatile, quick-thinking and thrive on deadlines. They plan and build systems that will yield long-term tangible benefits but also drop everything when required to solve critical issues where every minute counts. Anyone looking for a technology job at AbeBooks has to prove they are a flexible team player because there is no room for prima donnas. We do a lot with a relatively small number of people.
We are devoted to Agile practices and methodologies in software engineering, and e-commerce is a business that never sleeps when it comes to site operations. Our QA engineers are analytical on a global scale. Scalability is the magic word for the database administrators while the product managers have vision and a get-it-done attitude. Our web developers insist on the highest standards when building dynamic pages and user interfaces. Do you have what it takes to join our team?