Job Description

The Workplace Experience Ambassador enhances the employee and visitor experience by managing front-of-the-house operations, ensuring spaces are well-maintained and functional, assisting with event setup, and acting as a helpful point of contact for facilities, technology, and operations support. Key responsibilities include providing excellent customer service, overseeing Eastern region help desk operations, coordinating meeting rooms and supplies, troubleshooting minor facility or IT issues, and ensuring a welcoming and efficient work environment.

Job Responsibilities

• Use a high level of service excellence to manage reception area, greet employees and visitors, and direct inquiries

• Oversee mail and package delivery

• Be a resource for employees and guests by remaining knowledgeable about local information, points of interest, travel updates, and special services

• Conduct regular inspections of common areas, breakrooms, and meeting spaces proactively looking for items needing cleaning and and/or repair

• Oversees daily help desk operations for the Eastern regions, ensuring timely and effective resolution of technical support requests.

• Monitor call volumes, service levels, & team performance to maintain high customer satisfaction. Coordinates with leaders to identify trends, implement process improvements, and support continuous service excellence.

• Assist in scheduling, planning, and executing meetings, events, activities, and provide physical setup and tear down of furniture and equipment; dusting, vacuuming, trash, glass cleaning, etc. may be required

• Inventory and replenish office supplies, ensure office equipment is functional

• Provide first-line support for common IT issues in collaborative spaces; assist with audio-visual equipment

• Assist Aramark and Client management team with office and clerical duties; research answers, maintain electronic databases and other systems; generate reports, dashboards, and spreadsheets

• Assist in badge creation for employees, vendors, and visitors

• Assist with basic accounting functions

• Support and use PO and/or WO systems; organize tickets, problem-solve

• Contact external vendors for maintenance and repairs

• Perform very light facilities work such as replacing lightbulbs, ceiling tiles, furniture assembly; under the direction of an expert, you may be asked to check a meter, filter, confirm a leak, etc.

• This list does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Qualifications

• Strong customer service, communication, and people skills to interact effectively with all levels of staff and guests; English is required
• 2-3 years previous reception, concierge, hospitality experience; supporting with a high degree of integrity
• Excellent organizational skills, attention to detail, and the ability to successfully manage multiple tasks
• Self-motivated and cheerful outlook required; ability to work independently to identify and resolve issues
• Proficient with MS Office, strong keyboarding, Excel including design and formula input, and PowerPoint; basic troubleshooting experience for office and A/V equipment
• Ability to work collaboratively within a team and represent professionally
• Must be physically able to sit, stand, reach, twist, turn, bend, and lift up to 25#; Ability to perform frequent repetitive motion with hands and/or arms

About Aramark

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers across the world.

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

Accommodation Statement

Accommodations for job applicants with disabilities are available upon request.