Top Benefits
About the role
Reports to: Customer Success Team Manager
Location: Fredericton, NB preferred. Remote applicants in Canada will be considered, and remote employees will travel to Beauceron’s office during onboarding and as needed.
Who we are:
At Beauceron Security, we empower organizations to take control of their cybersecurity culture. Our platform helps businesses reduce risk by transforming how people think about and engage with security. We’re growing fast and we’re looking for passionate, driven individuals to join our mission to make cybersecurity awareness smarter, simpler, and more effective.
The Role:
As a Customer Success Manager, you’ll be the trusted advisor and strategic partner for our clients. You’ll play a critical role in ensuring our customers achieve their goals, maximize the value of our platform, and continue to grow with us. This role blends relationship management, strategic thinking, and operational execution to drive customer satisfaction, retention, and expansion.
What you’ll do:
- Customer Retention: Maintain revenue within existing accounts through renewals.
- Revenue Expansion: Identify growth opportunities to proactively drive account expansions by upselling add-ons, and package expansions.
- Client Engagement & Program Success: Serve as the primary point of contact for a portfolio of SMB accounts, conducting regular client meetings to review program performance, share insights, and recommend improvements.
- Pipeline & Forecast Management: Maintain an accurate forecast and pipeline of active opportunities, track progress toward targets and keep meticulous communication records in HubSpot.
- References: Identify and nurture Beauceron advocates for case studies, reviews, and testimonials.
- Customer Health: Contribute to strategies that improve customer health and engagement.
- Customer Training: Provide training sessions for new administrators and upskill clients on new platform capabilities.
- Escalation Support: Assist in managing customer escalations and ensure timely resolution in collaboration with the Support team.
- Adoption: Drive user adoption of new features and functionality.
- Stakeholder Relationship Building: Develop strong relationships with security awareness teams, IT Managers, CISOs, and other key stakeholders. Understand their goals and challenges to better align Beauceron’s solutions.
- Cross-Functional Collaboration: Deliver customer feedback to internal teams and collaborate with Marketing, Product, Development, and Support to enhance the customer experience.
What You Bring:
- Relevant Experience: 2–5 years in Customer Success or Sales/Business Development, preferably within a SaaS or cybersecurity company.
- Sales-Driven Mindset: You understand the importance of achieving sales targets and are motivated to meet and exceed them through strategic account management and upselling.
- Exceptional Organization: You can juggle multiple accounts and priorities with ease, thanks to your strong time management and organizational skills.
- Security Awareness Enthusiasm: You’re eager to learn and teach best practices in security awareness, and you stay informed on the latest cybersecurity trends and news.
- Responsiveness & Reliability: You’re thorough, responsive, and committed to delivering a high-quality experience for every customer.
- Detail Orientation: You notice the small things that make a big difference—whether it’s in a report, a conversation, or a customer interaction.
- Strong Communication Skills: You communicate clearly and confidently, both in writing and in conversation, across technical and non-technical audiences.
- Conflict Resolution Skills: You’ve handled customer escalations and know how to navigate challenging situations with professionalism and empathy.
- Bilingual Advantage: Fluency in French and English is an asset. The ability to speak and write in French is especially valuable in supporting our diverse customer base.
- Values Alignment: You believe in Beauceron’s mission and core values, and you’re excited to contribute to a culture that puts people first.
Inclusion & Belonging at Beauceron:
Beauceron Security is an equal opportunity employer. We believe diversity of background, identity, and perspective makes our work stronger. We welcome applications from all qualified individuals — including women, BIPOC, LGBTQ2S+, disabled, and nonbinary or gender-diverse candidates. If you require accommodations during the application process, please let us know at any time.
Why Work with Us:
- You’re excited by the opportunity to have ownership over a role and grow with a company.
- Be part of a mission-driven company making a real impact in cybersecurity.
- Work with a passionate, innovative team that values your voice.
- We offer excellent health and dental benefits that start on your first day of work.
- You’ll have a Health Spending Account and a Personal Wellness Account that refresh annually.
- Access to Online Doctors is included with our benefits plan.
- An Employee and Family Assistant Program (EFAP) is available 24/7 to provide wellbeing support to you and your family.
- We offer an RRSP matching program right from your start date.
- We maintain a training budget that every employee can apply to use for external training and professional development opportunities.
- An active social committee plans virtual and in person events for our team to enjoy throughout the year.
- Free on-site parking you can reserve.
- Flexibility to work remotely or in the office!
How to Apply:
If you're excited about helping organizations build stronger security cultures and want to be part of a team that values curiosity, collaboration, and continuous growth, please apply through the button below. Be sure to mention your favourite type of food in your cover letter; the Beauceron team often bonds over food in local downtown Fredericton restaurants over lunch.
Top Benefits
About the role
Reports to: Customer Success Team Manager
Location: Fredericton, NB preferred. Remote applicants in Canada will be considered, and remote employees will travel to Beauceron’s office during onboarding and as needed.
Who we are:
At Beauceron Security, we empower organizations to take control of their cybersecurity culture. Our platform helps businesses reduce risk by transforming how people think about and engage with security. We’re growing fast and we’re looking for passionate, driven individuals to join our mission to make cybersecurity awareness smarter, simpler, and more effective.
The Role:
As a Customer Success Manager, you’ll be the trusted advisor and strategic partner for our clients. You’ll play a critical role in ensuring our customers achieve their goals, maximize the value of our platform, and continue to grow with us. This role blends relationship management, strategic thinking, and operational execution to drive customer satisfaction, retention, and expansion.
What you’ll do:
- Customer Retention: Maintain revenue within existing accounts through renewals.
- Revenue Expansion: Identify growth opportunities to proactively drive account expansions by upselling add-ons, and package expansions.
- Client Engagement & Program Success: Serve as the primary point of contact for a portfolio of SMB accounts, conducting regular client meetings to review program performance, share insights, and recommend improvements.
- Pipeline & Forecast Management: Maintain an accurate forecast and pipeline of active opportunities, track progress toward targets and keep meticulous communication records in HubSpot.
- References: Identify and nurture Beauceron advocates for case studies, reviews, and testimonials.
- Customer Health: Contribute to strategies that improve customer health and engagement.
- Customer Training: Provide training sessions for new administrators and upskill clients on new platform capabilities.
- Escalation Support: Assist in managing customer escalations and ensure timely resolution in collaboration with the Support team.
- Adoption: Drive user adoption of new features and functionality.
- Stakeholder Relationship Building: Develop strong relationships with security awareness teams, IT Managers, CISOs, and other key stakeholders. Understand their goals and challenges to better align Beauceron’s solutions.
- Cross-Functional Collaboration: Deliver customer feedback to internal teams and collaborate with Marketing, Product, Development, and Support to enhance the customer experience.
What You Bring:
- Relevant Experience: 2–5 years in Customer Success or Sales/Business Development, preferably within a SaaS or cybersecurity company.
- Sales-Driven Mindset: You understand the importance of achieving sales targets and are motivated to meet and exceed them through strategic account management and upselling.
- Exceptional Organization: You can juggle multiple accounts and priorities with ease, thanks to your strong time management and organizational skills.
- Security Awareness Enthusiasm: You’re eager to learn and teach best practices in security awareness, and you stay informed on the latest cybersecurity trends and news.
- Responsiveness & Reliability: You’re thorough, responsive, and committed to delivering a high-quality experience for every customer.
- Detail Orientation: You notice the small things that make a big difference—whether it’s in a report, a conversation, or a customer interaction.
- Strong Communication Skills: You communicate clearly and confidently, both in writing and in conversation, across technical and non-technical audiences.
- Conflict Resolution Skills: You’ve handled customer escalations and know how to navigate challenging situations with professionalism and empathy.
- Bilingual Advantage: Fluency in French and English is an asset. The ability to speak and write in French is especially valuable in supporting our diverse customer base.
- Values Alignment: You believe in Beauceron’s mission and core values, and you’re excited to contribute to a culture that puts people first.
Inclusion & Belonging at Beauceron:
Beauceron Security is an equal opportunity employer. We believe diversity of background, identity, and perspective makes our work stronger. We welcome applications from all qualified individuals — including women, BIPOC, LGBTQ2S+, disabled, and nonbinary or gender-diverse candidates. If you require accommodations during the application process, please let us know at any time.
Why Work with Us:
- You’re excited by the opportunity to have ownership over a role and grow with a company.
- Be part of a mission-driven company making a real impact in cybersecurity.
- Work with a passionate, innovative team that values your voice.
- We offer excellent health and dental benefits that start on your first day of work.
- You’ll have a Health Spending Account and a Personal Wellness Account that refresh annually.
- Access to Online Doctors is included with our benefits plan.
- An Employee and Family Assistant Program (EFAP) is available 24/7 to provide wellbeing support to you and your family.
- We offer an RRSP matching program right from your start date.
- We maintain a training budget that every employee can apply to use for external training and professional development opportunities.
- An active social committee plans virtual and in person events for our team to enjoy throughout the year.
- Free on-site parking you can reserve.
- Flexibility to work remotely or in the office!
How to Apply:
If you're excited about helping organizations build stronger security cultures and want to be part of a team that values curiosity, collaboration, and continuous growth, please apply through the button below. Be sure to mention your favourite type of food in your cover letter; the Beauceron team often bonds over food in local downtown Fredericton restaurants over lunch.