Position Details

Posting #: 33526
Department: Retail Stores General
Employee Type: Temporary, Part Time
If Temporary, Number of Weeks: 104
Union: Non-Union
Openings Remaining: 1
Reason for Posting: This is a new position.

Schedule

Work Days: Monday to Friday
Time of Day: Days
Shift: 6 hour
Shift Start: Hours are subject to change based on operational requirements.
This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown)

Application Dates

Opening Date: 06/02/2026
Closing Date: 13/02/2026 Applications must be received online by 12:00 midnight on the Closing Date

Position Description

St. Joseph''s Health Centre Guelph

POSITION SUMMARY
The Retail Site Lead is responsible for the day-to-day operations of the Silver Maple Gift Shop with the goal of providing a stable and sustainable shopping experience for patients, residents, clients, staff and visitors, while maximizing sales and profits.

QUALIFICATIONS

• College Certificate/Diploma or Equivalent (2-3 years duration) Retail Management
• Relevant Job Experience in sector
• Excellent organizational and communication skills
• Experience managing teams in a retail setting
• Experience with POS systems
• Creativity and merchandising experience
• Must be able to work independently and as part of a retail team
• Individual who possesses a supportive attitude towards patients, residents and visitors to the Health Centre
• Experience working with volunteers an asset

RESPONSIBILITIES

• Responsible for maintaining the appropriate inventory levels needed to achieve financial goals
• Ensure minimal losses by consistently monitoring inventory and effective execution of processes
• Places seasonal, weekly orders and maintains relationships with suppliers
• Contributes to product sourcing and buying process, attends trade shows as required
• Ensures shipments are received accurately with timely follow up of shortages, damages and credit memos
• Delegate and coach volunteers in restocking, merchandising and maintaining displays
• Prepares bank deposits, maintain/complete financial reporting spreadsheets
• Prepares invoices for the accounts payable
• Participates in the planning and conducting of the physical year end inventory
• Consistently remerchandising, refreshing store to drive sales
• Evaluate the needs of the business, respond appropriately
• Ensures the store is clean, well-organized, accessible and that cleaning, health & safety and maintenance issues are dealt with promptly
• Ensure all food safety requirements are followed and where possible have food handling certification
• Train volunteers on food safety protocols, maintain a clean and sanitary kitchen environment, assisting with sanitizing equipment
• Accurate reporting, record-keeping for audits, maintaining safety logs
• Manage and work collaboratively with volunteers to achieve operational goals
• Ensure that all new volunteers are oriented and trained in all aspects of their job/roles and that they uphold SJHCG Service and CARE standards
• Role model excellent customer service
• Provide ongoing feedback on performance/behaviors in a timely manner
• Address problems and issues promptly providing necessary information/documentation both verbally and in writing ensuring manager/director are aware
• Motivate and support volunteers to promote teamwork
• Communicate and reinforce the goals of the Silver Maple Gift Shop, sharing information and ideas
• Work with Volunteer Services to coordinate volunteer schedules
• Complete monthly safety inspections, ensures corrective measure and/or work orders are submitted as required
• Maintain positive communication and relationships with staff, volunteers and all customers (patients, residents, visitors and staff)
• Responsible for monitoring and follow-up of cash reporting, investigates discrepancies and take appropriate action as agreed upon with Manager/Director. Ensure cash is secure at all times.
• Effectively manage uncertainty and changes with the ability to adapt to work effectively in varied situations and help motivate the team to follow
• Supports departmental events/initiatives as required, performs cross-functional tasks as required
• Contributes to a transparent culture of client and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by SJHC.
• Promotes an environment that encourages and supports change

St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH*.*

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.

Pay Range Details

$21.64 - $25.08 Hourly