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Tech Support Specialist

Pong Game Studiosabout 11 hours ago
Vaughan, Ontario
Senior Level
full_time

About the role

Who We Are At Pong Studios, we are dedicated to transforming the world of gaming with our cutting-edge slot game innovations. With 30+ years of experience as a leading software developer specializing in slot games, we pride ourselves on creating immersive and exhilarating experiences that captivate players and set new standards in the industry.

What You'll Do

  • Respond to Helpdesk inquiries, log calls in the service ticketing system, and assist users with problem resolution.
  • Install software and computer peripherals.
  • Prepare and test new computer equipment and oversee shipping to new store locations.
  • Document solutions by converting discovered answers into official learning resources.
  • Install custom software, apply software upgrades, maintain networks, and monitor for defective terminals.
  • Communicate with onsite technicians.
  • Demonstrate knowledge of desktop computer applications, operating systems, hardware, and networking devices.
  • Configure and troubleshoot FortiGate firewalls.
  • Configure and troubleshoot Dell switches.
  • Deploy and configure Kubernetes and Docker containers.
  • Work with storage solutions, including EqualLogic PS6510ES and PowerEdge R720 servers.

What We're Looking For

  • College diploma related to Computer Systems and Networking.
  • A+ Certification (must-have).
  • Network+ Certification (must-have).
  • Minimum three years of experience in a customer service-oriented IT environment, including in-depth support within a large-scale network.
  • Fluent in English (both written and spoken).
  • Results-oriented, reliable, and committed to maintaining professionalism, confidentiality, and excellent customer service.
  • Strong knowledge of ticketing management systems.
  • Solid understanding of network peripheral devices.
  • Must have experience configuring and troubleshooting FortiGate firewalls.
  • Must have experience configuring and troubleshooting Dell switches.
  • Must have experience deploying and configuring Kubernetes and Docker containers.
  • Must have experience working with storage solutions, including EqualLogic PS6510ES and PowerEdge R720 servers.
  • Strong analytical and problem-solving skills to resolve a variety of technical issues efficiently.
  • Experience with Windows 10 and newer operating systems.
  • Knowledge of Microsoft Windows 10 and networking fundamentals.
  • Customer-driven and technically proficient while maintaining the ability to communicate effectively with non-technical clients.
  • Availability to work flexible shifts, this includes day-time or evening shifts.

About Pong Game Studios

Software Development
51-200

We’re an entertainment company. A software company. A platform company. But mostly, a company full of passionate people who love making games that people love to play. ​ Pong Studios is a third party developer game studio for land based, online and social gaming markets based in Woodbridge, Ontario. The studio provides full service turnkey solutions to some of the largest gaming companies in the world. Through its partners the studio distributes its games globally. And with an emphasis on high quality, premium graphics and unique math models, Pong has developed some of the best performing content in the industry. It’s the place where unique creations come to life!

Different game genres require different ways to move and animate. Whether its physics, motion tween or more complex character animation, we’ll make it happen. We provide custom made visual effects, working directly with the artists to achieve high quality, engaging visuals.