Receptionist/Office Services Lead

B5 | Vancouver, BC

Join Us to Grow, Connect, and Make an Impact.

At BGO Properties, we’re dedicated to enhancing personal and professional growth, fostering meaningful connections, and giving back to the communities where we operate.

As one of Canada’s premier providers of commercial property management and leasing services, BGO Properties manages a diverse portfolio of over 400 properties, totaling more than 67 million square feet of residential, office, industrial, and retail space. For over 30 years, our clients have trusted us to deliver innovative real estate solutions that create value and support their success.

As part of the global BGO family, we leverage international expertise and local market insights to provide high-quality services. Our experienced team works across a variety of commercial real estate sectors, which ensure every property we manage is a welcoming and functional destination for tenants.

Whether you’re launching your career or advancing as a seasoned professional, BGO Properties offers opportunities for professional growth, continuous learning, and leadership development.

Join us and help shape the future of commercial real estate.

The opportunity: This role is pivotal in ensuring the smooth operation of our Vancouver office. This role combines front-desk reception, administrative support, and facilities coordination. The ideal candidate will possess excellent organizational skills, a proactive approach to problem-solving, and the ability to manage multiple tasks in a dynamic environment. This role reports to the VP, Operational Excellence and works closely with various corporate leaders and teams.

This is a full-time, on-site position, with hours from 8:00 AM to 4:30 PM, Monday to Friday. The role is primarily desk-based and requires the incumbent to be stationed at their (sit/stand) workstation throughout their shift.

What you will do:

Reception and Guest Services:

• Greet and direct visitors, creating a professional and welcoming first impression.
• Manage the main switchboard using Zoom Phone, transferring calls appropriately.
• Coordinate boardroom and meeting room bookings, including room setup and catering arrangements.

Mail and Courier Services:

• Receive, sort, and distribute incoming mail for approximately 140 employees.
• Prepare and manage outgoing mail and courier deliveries to ensure prompt service.

Office and Administrative Support:

• Order and maintain inventory of office supplies and kitchen provisions.
• Oversee cleanliness and organization of shared spaces; manage cleaning services contract.
• Provide general administrative support to corporate leaders, including invoice and expense report processing.
• Support property teams as needed, which may include processing office and related expenses through the internal expense system, assisting with accounts payable, collecting, tracking and updating Certificates of Insurance.
• Assist with various administrative duties such as document preparation, coordinating travel arrangements, preparing time and expense reports in accordance with company policies, and other administrative tasks as needed.

Facilities Management:

• Coordinate minor repairs and ensure timely maintenance of office equipment and infrastructure.
• Manage the Zoom desk reservation system to optimize workspace usage.
• Organize office moves, seating plans, and space reconfigurations.
• Liaise with vendors for services, pricing, and contract negotiations.
• Develop and oversee the office services budget, monitor spending, and identify cost-saving opportunities.
• Maintain a Level 2 First Aid designation.
• Participate on Occupational Health & Safety Committees.

Communication and Liaison:

• Maintain accurate directories: phone lists, access pass records, and administration binders.

• Coordinate logistics for office events, meetings, and catering needs.

• Serve as the B5 office primary point of contact for communications with property management, security, maintenance, parking, and equipment services.

• Oversee maintenance of office equipment, including photocopiers and shared devices.

• Manage the B5OfficeServices SharePoint site and associated reference materials.

• Work collaboratively with the Property Management team to ensure the reception desk is consistently staffed during core business hours.

• Participate on the Office Matters Committee and contribute to regular communications that enhance the office environment and culture.

Who You Are:

• Experience: Minimum of 3 years in office administration with at least 1 year in facilities coordination, property management, or a related field.

• Education: High school diploma required; post-secondary education or coursework in office administration or facilities management is an asset.

• Skills:

  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
  • Familiarity with office management systems and tools.
  • Strong organizational and multitasking skills; ability to work effectively across departments and personalities.
  • Excellent verbal and written communication skills.
  • Professional demeanor with polished interpersonal presence.
  • Ability to work independently, take initiative, and anticipate needs without direct instruction.
  • High attention to detail, with strong prioritization and time-management abilities.
  • Dependable, punctual, and reliable; must maintain consistent on-site presence to support office operations and front-desk coverage.
  • Positive, welcoming attitude with a strong sense of customer service, as the first point of contact for guests and staff.
  • Team-oriented mindset with flexibility to support others and step in when needed.

• Police Clearance – A criminal verification check is required for employment.

The Expected Base Pay Range: $60,000 – $75,000. The Base Pay range is for the primary location for which the job is posted. BGO values the contribution of our employees and our compensation structure may vary based on the geographical location of successful candidates, as well as their experience, skills or qualifications. In addition to base pay, eligible BGO employees participate in various incentive compensation plans, based on individual and business performance as well as a broad range of competitive benefits.

At BGO, we recognize that each employee’s unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners and stakeholders/investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply.

BGO is committed to equitable hiring practices and we welcome the opportunity to discuss accommodation and ensure fairness and equity in our hiring process. If you require accommodation, please email us at accessibility@bgo.com and include: Job posting #, your name and your preferred method of contact.

We thank all applicants for their interest in employment with BGO, however only those selected for an interview will be contacted.

BGO Properties is the Canadian real estate property management and leasing division of BentallGreenOak (Canada) Limited Partnership. BGO is a global real estate investment management advisor, real estate lender, and globally recognized provider of real estate services. BGO is a part of SLC Management, the institutional alternatives and traditional asset management business of Sun Life. For more information, please visit www.bgoproperties.com