Front Desk Agent (Contract, Full-Time)
Top Benefits
About the role
Be Part of Something Uncommon
At Langdon Hall, we believe in creating more than just memorable experiences — we create a sense of place. As a proud member of Relais & Châteaux, we offer our guests and team members a haven of warmth, authenticity, and refined comfort in the heart of Ontario’s countryside.
Built on heritage and rooted in hospitality, Langdon Hall is not just a hotel — it’s a community. Unlike corporate brands, we are privately owned, values-driven, and proudly Canadian. Our culture is built on relationships: with our guests, with our land, and with one another.
We are seeking aFull-Time Front Desk Agentto join our Rooms Division team. This contract position runs from April 2026 to October 2026. If you're seeking more than just a job — if you want to belong to a team where your contribution matters — we’d love to meet you.
About the Role
As a Front Desk Agent at Langdon Hall, you will play a key role in shaping each guest’s arrival and departure experience, delivering gracious, personalized service in line with Relais & Châteaux standards.
Key Responsibilities include:
- Providing a warm, professional, and personalized welcome and farewell to every guest
- Anticipating guest needs and proactively offering assistance, amenities, and experiences
- Managing check-in and check-out with accuracy, discretion, and efficiency
- Maintaining detailed guest profiles and recognizing returning and VIP guests
- Coordinating closely with Housekeeping, Guest Services (Porters/Valet), Reservations, Spa, and Dining to ensure seamless guest experiences
- Handling guest concerns with empathy and ownership, escalating when needed to ensure timely resolution
- Processing payments, posting charges, and ensuring accurate guest folios
- Completing shift balancing, reports, and clear handover communication for the next shift
- Maintaining a polished, organized, and calm front desk environment at all times
- Train in Night Audit procedures to support overnight operations and provide coverage when required
You’ll be part of a passionate, dedicated team that takes pride in what we do and where we do it.
What Makes You a Great Fit
- A genuine passion for delivering luxury-level service
- Polished, professional communication and presentation
- Strong attention to detail and follow-through
- Ability to remain calm and solution-focused in a fast-paced environment
- Dependable, flexible, and comfortable working independently when required
- Weekend and holiday availability required
Relevant experience is always an asset — but we also believe in training for skill and hiring for heart.
Why Langdon Hall?
Working with us means becoming part of a legacy of excellence and a future of possibility. We offer:
- A supportive and respectful workplace culture
- Competitive compensation
- Complimentary meals while on shift
- Uniforms and free parking
- Wellness programs and staff appreciation events
- Opportunities for internal growth and cross-training
Pay & Schedule
-Wage:$20.00 per hour
Schedule:
-Full Time****position; Weekend and holiday availability required -**Contract:**This contract position runs from April 2026 to October 2026. -**Start Date:**Mid-April
Posting Type
Open Position
How to Apply
We welcome all applicants with enthusiasm and appreciation. If you believe this is the right role for you, please complete the fields below. We thank all applicants for their interest — only those selected for an interview will be contacted. Langdon Hall does not use AI for the screening or selection of applicants.
If you require accommodation during the recruitment process, please let us know. Langdon Hall is committed to providing inclusive and barrier-free recruitment and selection processes.
Not the right fit? Search for Front Desk Agent jobs in Cambridge, ON
About Langdon Hall Country House Hotel & Spa
Langdon Hall is an elegant and comfortable retreat offering that home away from home atmosphere. As a member of the prestigious Relais & Chateaux association, the property prides itself on creating a unique experience brimming with all the charm, character, cuisine, calm and courtesy you would find at the finest Relais & Chateaux property. Located one hour west of Toronto, Langdon Hall was built as a magnificent summer home in 1898 for the granddaughter of John Jacob Astor of New York City, a gentlemen who made his fortune in several areas of business including the Waldorf Astoria, the greatest hotel of its era. In 1987 Langdon Hall began its transformation into a hotel and now offers 60 guest suites, a full service spa, and the only Five-Diamond award winning restaurant in Ontario. In addition to the main dining room the property features a casual bar and private dining rooms with wood-burning fireplaces, and 75 acres of expansive gardens and trails. Nearby amenities include championship style golf course, canoeing, theatre, horseback riding, biking and hiking.
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Front Desk Agent (Contract, Full-Time)
Top Benefits
About the role
Be Part of Something Uncommon
At Langdon Hall, we believe in creating more than just memorable experiences — we create a sense of place. As a proud member of Relais & Châteaux, we offer our guests and team members a haven of warmth, authenticity, and refined comfort in the heart of Ontario’s countryside.
Built on heritage and rooted in hospitality, Langdon Hall is not just a hotel — it’s a community. Unlike corporate brands, we are privately owned, values-driven, and proudly Canadian. Our culture is built on relationships: with our guests, with our land, and with one another.
We are seeking aFull-Time Front Desk Agentto join our Rooms Division team. This contract position runs from April 2026 to October 2026. If you're seeking more than just a job — if you want to belong to a team where your contribution matters — we’d love to meet you.
About the Role
As a Front Desk Agent at Langdon Hall, you will play a key role in shaping each guest’s arrival and departure experience, delivering gracious, personalized service in line with Relais & Châteaux standards.
Key Responsibilities include:
- Providing a warm, professional, and personalized welcome and farewell to every guest
- Anticipating guest needs and proactively offering assistance, amenities, and experiences
- Managing check-in and check-out with accuracy, discretion, and efficiency
- Maintaining detailed guest profiles and recognizing returning and VIP guests
- Coordinating closely with Housekeeping, Guest Services (Porters/Valet), Reservations, Spa, and Dining to ensure seamless guest experiences
- Handling guest concerns with empathy and ownership, escalating when needed to ensure timely resolution
- Processing payments, posting charges, and ensuring accurate guest folios
- Completing shift balancing, reports, and clear handover communication for the next shift
- Maintaining a polished, organized, and calm front desk environment at all times
- Train in Night Audit procedures to support overnight operations and provide coverage when required
You’ll be part of a passionate, dedicated team that takes pride in what we do and where we do it.
What Makes You a Great Fit
- A genuine passion for delivering luxury-level service
- Polished, professional communication and presentation
- Strong attention to detail and follow-through
- Ability to remain calm and solution-focused in a fast-paced environment
- Dependable, flexible, and comfortable working independently when required
- Weekend and holiday availability required
Relevant experience is always an asset — but we also believe in training for skill and hiring for heart.
Why Langdon Hall?
Working with us means becoming part of a legacy of excellence and a future of possibility. We offer:
- A supportive and respectful workplace culture
- Competitive compensation
- Complimentary meals while on shift
- Uniforms and free parking
- Wellness programs and staff appreciation events
- Opportunities for internal growth and cross-training
Pay & Schedule
-Wage:$20.00 per hour
Schedule:
-Full Time****position; Weekend and holiday availability required -**Contract:**This contract position runs from April 2026 to October 2026. -**Start Date:**Mid-April
Posting Type
Open Position
How to Apply
We welcome all applicants with enthusiasm and appreciation. If you believe this is the right role for you, please complete the fields below. We thank all applicants for their interest — only those selected for an interview will be contacted. Langdon Hall does not use AI for the screening or selection of applicants.
If you require accommodation during the recruitment process, please let us know. Langdon Hall is committed to providing inclusive and barrier-free recruitment and selection processes.
Not the right fit? Search for Front Desk Agent jobs in Cambridge, ON
About Langdon Hall Country House Hotel & Spa
Langdon Hall is an elegant and comfortable retreat offering that home away from home atmosphere. As a member of the prestigious Relais & Chateaux association, the property prides itself on creating a unique experience brimming with all the charm, character, cuisine, calm and courtesy you would find at the finest Relais & Chateaux property. Located one hour west of Toronto, Langdon Hall was built as a magnificent summer home in 1898 for the granddaughter of John Jacob Astor of New York City, a gentlemen who made his fortune in several areas of business including the Waldorf Astoria, the greatest hotel of its era. In 1987 Langdon Hall began its transformation into a hotel and now offers 60 guest suites, a full service spa, and the only Five-Diamond award winning restaurant in Ontario. In addition to the main dining room the property features a casual bar and private dining rooms with wood-burning fireplaces, and 75 acres of expansive gardens and trails. Nearby amenities include championship style golf course, canoeing, theatre, horseback riding, biking and hiking.