People & Culture Manager
About the role
Posting Date: February 3.2026
About Us:
Neighbours Community Homes is Toronto’s leading non-profit supportive housing agency with a 45-year track record of excellence. Neighbours offers permanent, affordable housing and social programs to support individuals challenged by complex mental illness and addiction, including those who are homeless or otherwise marginalized. We own 53 buildings with 1400 supportive housing units. We provide support services and/or rent subsidies to tenants in 250 units in the rental market. Neighbours Community Homes works closely with sector partners to deliver programs and advocate for solutions that will address homelessness and end the legacy of institutionalization.
About the role:
The Manager, People and Culture is responsible for the effective management, supervision and leadership of the direct services administration staff and assisting in executing the department workplan. This position is a critical role in the achievement of the strategic plan. Accountable to ensure that the programs demonstrate respect for
tenants who are living with mental illness, addictions and social isolation, and who come from racially and ethnically diverse backgrounds.
This position works as part of a team, reporting to the Chief People and Culture Officer.
Accountable for human resources in key functional areas, including recruitment and staffing, corporate training organizational development, overseeing payroll administration, employee relations, labour relations, health & safety, performance management of front-line staff, wellness and disability management, and pension & benefits administration.
Responsible to advise Neighbours on processes and process improvement and managing employee issues to minimize overall risk to the organization as it relates to Human Resources.
Key Duties and Responsibilities:
- Consultation on HR policies and programs, acting as a primary resource to managers and employees on the interpretation and implementation of policies and procedures.
- Provide information to Payroll Coordinator, ensuring accuracy, security and timeliness and all legislative requirements are met. Ensures the integrity of systems and records to meet audit standards. Ensures all-year end processes are managed and completed on time.
- Manager the vendor relationship with the Payroll Service Coordinator and the Time Tracker Provider.
- Lead initiatives that promote effective employee and labour relations by ensuring the provision of timely and appropriate direction, coaching and consultation to managers and employees regarding Human Resources issues, and handling of complaints and grievances & arbitrations.
- Lead and oversees the management of WSIB claims and back-to-work programs.
- Lead the recruiting process for all hires across the organization, recommend and implement cost-effective sourcing strategies, and partner with hiring committees through the selection and offer process.
- Provide leadership in the development and implementation of organizational Health and Safety policies, programs, and initiatives that reduce risk, safeguard worker safety, and comply with legislative requirements.
- Recruit, hire, train, and supervise reception staff, temporary staff, and Head Office summer students as per Neighbours policies and procedures.
- Administer the Collective Agreement and relevant Employment Legislation impacting staff.
- Provide input and recommendations regarding grievance proceedings when appropriate.
- Complete annual performance reviews to include individual work plans
Working Conditions:
- Exposure to household pests, bodily fluids, individuals experiencing crises, individuals who may be under the influence of substances, cleaning chemicals, and some smoking environments.
- Usually work in an office setting and in a team environment.
- Working hours are 35 hours per week. Operate independently and work flexible hours including weekends and evenings as required by operational needs.
- Requirement to travel to and work from other Neighbours locations as required.
What we are looking for:
- Five years of Human Resources experience in a unionized environment.
- University Degree in Business Administration, Human Resources or related field.
- CHRP designation preferred.
- Experience with supervising payroll/WSIB/EHT/CRA payments & reconciliations.
- A solid understanding of HR practices and employment legislation.
As a condition of employment, a successful police record check for Vulnerable Sector is required. Candidates must be legally entitled to work in the country where this role is located.
This position is being posted in response to an existing vacancy at Neighbours Community Homes
Neighours’ may use AI-based tools to assist in screening and assessing applicants for this position. These tools may help us identify candidates whose skills and experience align with Neighbours’ objectives by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.
Accommodations are available upon request for candidates with disabilities who are participating in the recruitment process and for those hired.
For the full job description, visit our website Careers - Neighbours and apply with a resume and cover letter on or before February 18, 2026.
People & Culture Manager
About the role
Posting Date: February 3.2026
About Us:
Neighbours Community Homes is Toronto’s leading non-profit supportive housing agency with a 45-year track record of excellence. Neighbours offers permanent, affordable housing and social programs to support individuals challenged by complex mental illness and addiction, including those who are homeless or otherwise marginalized. We own 53 buildings with 1400 supportive housing units. We provide support services and/or rent subsidies to tenants in 250 units in the rental market. Neighbours Community Homes works closely with sector partners to deliver programs and advocate for solutions that will address homelessness and end the legacy of institutionalization.
About the role:
The Manager, People and Culture is responsible for the effective management, supervision and leadership of the direct services administration staff and assisting in executing the department workplan. This position is a critical role in the achievement of the strategic plan. Accountable to ensure that the programs demonstrate respect for
tenants who are living with mental illness, addictions and social isolation, and who come from racially and ethnically diverse backgrounds.
This position works as part of a team, reporting to the Chief People and Culture Officer.
Accountable for human resources in key functional areas, including recruitment and staffing, corporate training organizational development, overseeing payroll administration, employee relations, labour relations, health & safety, performance management of front-line staff, wellness and disability management, and pension & benefits administration.
Responsible to advise Neighbours on processes and process improvement and managing employee issues to minimize overall risk to the organization as it relates to Human Resources.
Key Duties and Responsibilities:
- Consultation on HR policies and programs, acting as a primary resource to managers and employees on the interpretation and implementation of policies and procedures.
- Provide information to Payroll Coordinator, ensuring accuracy, security and timeliness and all legislative requirements are met. Ensures the integrity of systems and records to meet audit standards. Ensures all-year end processes are managed and completed on time.
- Manager the vendor relationship with the Payroll Service Coordinator and the Time Tracker Provider.
- Lead initiatives that promote effective employee and labour relations by ensuring the provision of timely and appropriate direction, coaching and consultation to managers and employees regarding Human Resources issues, and handling of complaints and grievances & arbitrations.
- Lead and oversees the management of WSIB claims and back-to-work programs.
- Lead the recruiting process for all hires across the organization, recommend and implement cost-effective sourcing strategies, and partner with hiring committees through the selection and offer process.
- Provide leadership in the development and implementation of organizational Health and Safety policies, programs, and initiatives that reduce risk, safeguard worker safety, and comply with legislative requirements.
- Recruit, hire, train, and supervise reception staff, temporary staff, and Head Office summer students as per Neighbours policies and procedures.
- Administer the Collective Agreement and relevant Employment Legislation impacting staff.
- Provide input and recommendations regarding grievance proceedings when appropriate.
- Complete annual performance reviews to include individual work plans
Working Conditions:
- Exposure to household pests, bodily fluids, individuals experiencing crises, individuals who may be under the influence of substances, cleaning chemicals, and some smoking environments.
- Usually work in an office setting and in a team environment.
- Working hours are 35 hours per week. Operate independently and work flexible hours including weekends and evenings as required by operational needs.
- Requirement to travel to and work from other Neighbours locations as required.
What we are looking for:
- Five years of Human Resources experience in a unionized environment.
- University Degree in Business Administration, Human Resources or related field.
- CHRP designation preferred.
- Experience with supervising payroll/WSIB/EHT/CRA payments & reconciliations.
- A solid understanding of HR practices and employment legislation.
As a condition of employment, a successful police record check for Vulnerable Sector is required. Candidates must be legally entitled to work in the country where this role is located.
This position is being posted in response to an existing vacancy at Neighbours Community Homes
Neighours’ may use AI-based tools to assist in screening and assessing applicants for this position. These tools may help us identify candidates whose skills and experience align with Neighbours’ objectives by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.
Accommodations are available upon request for candidates with disabilities who are participating in the recruitment process and for those hired.
For the full job description, visit our website Careers - Neighbours and apply with a resume and cover letter on or before February 18, 2026.