Top Benefits
About the role
CUSTOMER SERVICE COORDINATOR (BILINGUAL)
Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.
Location
- Ontario Food Factory: 25 Sims Crescent, Unit 1, Richmond Hill, ON L4B 1C9 | Monday to Friday (In-person) | Shift start time: 7:30 am / 8:30 am, weekly rotation
Responsibilities
The Customer Service Coordinator is responsible for taking and processing orders, as well as maintaining a
relationship with our customers to maximize and increase frequency of sales.
- Receive orders or adjustments by phone and email, then enter them into JustFoods ERP for processing.
- Provide courteous and efficient customer service in English and French, to existing and potential clients from the initial contact to set up accounts, to handling inquiries regarding pre- or post-sales issues. Transfer any customer escalations to the appropriate department or supervisor.
- Support daily production planning and distribution of our products by generating production reports, route reports and sales invoices for appropriate department leads.
- Contact inactive accounts to try to initiate sales once again.
- Advise customers of changes to orders or delays in delivery due to holiday closures, weather, traffic, etc.
- Basic administrative duties like filing, scanning, photocopying, etc.
Qualifications
- Minimum 1 year customer service experience (retail or call center).
- Excellent communication skills, both written and oral, in French and English.
- Good computer skills and experience with MS Office tools.
- Must be self-motivated, well organized, and able to multitask.
- A college diploma is an asset.
- Experience in the JustFood ERP system is an asset.
Why you should join our team:
- Power of Collaboration: Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way.
- Competitive Rewards: Upon meeting eligibility criteria reap the benefits of a comprehensive compensation package with a bonus plan, group health benefits, and retirement plans that recognize your outstanding contribution.
- Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential.
- Champion Diversity, Equity, and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs.
- Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities.
For more information about Bento and our opportunities, please visit www.bentosushi.com.
We thank all applicants for their interest; however only those candidates elected for an interview will be contacted. Special consideration will be given to applicants with previous experience working as a; customer support, client service, order desk, Sales order coordinator.
We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.
#bentoR
About Bento Sushi
Bento Sushi is North America's second-largest sushi brand providing the highest quality packaged sushi and ready-to-heat/made-to-order Asian food. We are a multi-channel business providing exclusive and unique relationships with our partners and in turn creating the perfect menu for our customers. We operate in 935+ locations in a variety of business channels providing made fresh products prepared and packaged for grab & go meal solutions. Grocery University & Colleges Hospitals Airports Shopping Malls & Food Courts Our Brand Portfolio: Bento Sushi – Sushi products and hot Asian foods made fresh, on-site daily by Bento chefs. Bento Express – Extended shelf-life products manufactured at one of our commissary factories. Perfect for grocery and convenience partners providing high quality sushi products as part of their deli offerings. This line does not contain raw fish. Bento At Home – Proprietary products to complement our core product offering with a variety of products.
Bento Sushi est la deuxième plus grande marque de sushis en Amérique du Nord, qui offre des sushis emballés de la plus haute qualité et des plats asiatiques prêts à chauffer / préparés sur commande. Nous sommes une entreprise multicanal qui fournit des relations uniques avec nos partenaires et crée à son tour le menu parfait pour chaque client. Nous opérons dans plus que 935 emplacements dans une variété de canaux commerciaux fournissant des produits frais préparés et emballés pour des solutions de repas à emporter. Épicerie Universités & Collèges Hôpitaux Aéroports Centres Commerciaux et Aires de Restauration Notre Portefeuille de Marques: Bento Sushi - Produits de sushi et plats asiatiques chauds préparés chauqe jour sur place par des chefs Bento. Bento Express - Produits à durée de conservation prolongée qui sont fabriqués dans l'une de nos usines de commissariat. Parfait pour les épiceries et les dépanneurs qui proposent des sushis de haute qualité dans le cadre de leurs offres de charcuterie.
Top Benefits
About the role
CUSTOMER SERVICE COORDINATOR (BILINGUAL)
Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.
Location
- Ontario Food Factory: 25 Sims Crescent, Unit 1, Richmond Hill, ON L4B 1C9 | Monday to Friday (In-person) | Shift start time: 7:30 am / 8:30 am, weekly rotation
Responsibilities
The Customer Service Coordinator is responsible for taking and processing orders, as well as maintaining a
relationship with our customers to maximize and increase frequency of sales.
- Receive orders or adjustments by phone and email, then enter them into JustFoods ERP for processing.
- Provide courteous and efficient customer service in English and French, to existing and potential clients from the initial contact to set up accounts, to handling inquiries regarding pre- or post-sales issues. Transfer any customer escalations to the appropriate department or supervisor.
- Support daily production planning and distribution of our products by generating production reports, route reports and sales invoices for appropriate department leads.
- Contact inactive accounts to try to initiate sales once again.
- Advise customers of changes to orders or delays in delivery due to holiday closures, weather, traffic, etc.
- Basic administrative duties like filing, scanning, photocopying, etc.
Qualifications
- Minimum 1 year customer service experience (retail or call center).
- Excellent communication skills, both written and oral, in French and English.
- Good computer skills and experience with MS Office tools.
- Must be self-motivated, well organized, and able to multitask.
- A college diploma is an asset.
- Experience in the JustFood ERP system is an asset.
Why you should join our team:
- Power of Collaboration: Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way.
- Competitive Rewards: Upon meeting eligibility criteria reap the benefits of a comprehensive compensation package with a bonus plan, group health benefits, and retirement plans that recognize your outstanding contribution.
- Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential.
- Champion Diversity, Equity, and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs.
- Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities.
For more information about Bento and our opportunities, please visit www.bentosushi.com.
We thank all applicants for their interest; however only those candidates elected for an interview will be contacted. Special consideration will be given to applicants with previous experience working as a; customer support, client service, order desk, Sales order coordinator.
We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.
#bentoR
About Bento Sushi
Bento Sushi is North America's second-largest sushi brand providing the highest quality packaged sushi and ready-to-heat/made-to-order Asian food. We are a multi-channel business providing exclusive and unique relationships with our partners and in turn creating the perfect menu for our customers. We operate in 935+ locations in a variety of business channels providing made fresh products prepared and packaged for grab & go meal solutions. Grocery University & Colleges Hospitals Airports Shopping Malls & Food Courts Our Brand Portfolio: Bento Sushi – Sushi products and hot Asian foods made fresh, on-site daily by Bento chefs. Bento Express – Extended shelf-life products manufactured at one of our commissary factories. Perfect for grocery and convenience partners providing high quality sushi products as part of their deli offerings. This line does not contain raw fish. Bento At Home – Proprietary products to complement our core product offering with a variety of products.
Bento Sushi est la deuxième plus grande marque de sushis en Amérique du Nord, qui offre des sushis emballés de la plus haute qualité et des plats asiatiques prêts à chauffer / préparés sur commande. Nous sommes une entreprise multicanal qui fournit des relations uniques avec nos partenaires et crée à son tour le menu parfait pour chaque client. Nous opérons dans plus que 935 emplacements dans une variété de canaux commerciaux fournissant des produits frais préparés et emballés pour des solutions de repas à emporter. Épicerie Universités & Collèges Hôpitaux Aéroports Centres Commerciaux et Aires de Restauration Notre Portefeuille de Marques: Bento Sushi - Produits de sushi et plats asiatiques chauds préparés chauqe jour sur place par des chefs Bento. Bento Express - Produits à durée de conservation prolongée qui sont fabriqués dans l'une de nos usines de commissariat. Parfait pour les épiceries et les dépanneurs qui proposent des sushis de haute qualité dans le cadre de leurs offres de charcuterie.