As a Sr. Account Administrator, you are responsible for managing, coordinating and ensuring the completion of accounting and administrative functions by the branch support team.

Key Responsibilities include:

• Direct supervision of a team Account Administrators and support for the Branch Manager

• Review and coach Account Administrator on monthly results

• Support on personal and commercial client insurance account renewals, endorsements, and associated invoicing

• Execute routine and special reports for commercial insurance business unit

• Review commission statements, ensuring accuracy

• Branch cash deposits, payments and disbursements including vouchers and bank deposits when necessary

• Manage client Account Receivable through account activities and reports

• Third on telephone, media and walk-in inquiries

• Respond to initial inquiries concerning client accounts

• Coordinate and maintain all branch supply inventory, and place orders as requested

• Coordinate and deliver promotional material and track distribution

• Liaise between Branch Manager and Building Manager on any office maintenance

• Ensure the needs of customers are being met with an exceptional client experience

• Deliver or coordinate training and cross-training of the support team

• Develop and input employee schedules into Time & Attendance; oversee employee time off requests and employee approvals

• Coordinate year end cleanup

Knowledge, Skills & Abilities:

• Supervisory experience considered an asset

• Ability to motivate and build a cohesive support team

• Highly developed problem solving skills

• Communication skills (verbal, written & listening)

• Exceptional organizational skills

• Ability to handle multiple assignments and tasks with numerous interruptions

• Strong attention to detail

• Microsoft Word/Excel/Outlook

• Experience with multi-line switchboard

• Data Entry 40+ wpm

Education: High School Diploma as well as Post Secondary Education in Accounting and/or Administration considered an asset.

Your Values Align with Ours

• Integrity – You act with honesty and professionalism. You treat clients and co-workers with respect and fairness

• Client Relationships – You have the desire to deliver exceptional client service

• Career Growth – You are motivated to learn and grow your career with our encouragement and support

• Embrace Progressive Change – You are an ‘ideas’ person and can adapt easily to change

• Teamwork – You work together with others to achieve goals

• Community – You support communities by being involved

About Drayden

We are an independently-owned insurance brokerage and registry service and have deep roots in the Alberta communities we have served since 1965. By employing over 170 people in those communities, we contribute significantly to their economies, and support local charities through our giving programs, as well as through volunteer work. Our knowledgeable employees deeply understand the needs our clients translating to long lasting client relationships. Our network of industry partners provides our clients a wide range of coverages that’s best for them individually or for their business.

We offer a great place to work with comprehensive benefits including:

• Competitive salary package including commission and bonus incentives
• Group RRSP with Company matching
• Employee Benefit Plan (Health, Dental, and Vision)
• Health Spending Account
• Employee Assistance Program
• Paid Personal Time Off
• Additional time off coverage
• Educational reimbursement program to support your career growth.
• We consistently meet our benchmarks on Employee Engagement
• FUN working environment with company social events
• Plus more!