Customer Success Manager, Agencies
Top Benefits
About the role
Company: Creator
Title: Customer Success Manager, Agencies
Status: Full-time, Hybrid
About Creator:
Looking for your next big opportunity in social media marketing? Say hello to Creator, we connect brands of all sizes with influencers worldwide through our software platform and deliver social media campaigns that drive real results. Recently ranked #1 by G2 in their Momentum Report, our technology & services are leading the way for influencer marketing with a high growth trajectory, driven by our users' satisfaction, expanding team, and strong digital presence.
Our platform is trusted by global brands like Oakley, North American leaders including Groupon & Fanatics, as well as national retailers such as Best Buy. Top agencies like Gen3, whose clients—Fender, Sonos, and Lyft—rely on Creator to take their influencer strategies to the next level. If you are looking to shape the future of influencer marketing, we would love to meet you.
Role Overview:
Creator is seeking a Customer Success Manager, focused in Agencies, to join our Strategy team , supporting the performance, social media and ad agencies that license our influencer marketing platform. In this role, you’ll work closely with our agency partners to develop and execute influencer marketing campaigns, providing strategic advice and campaign support. You'll manage the technical and strategic onboarding process, help pitch new brands, provide training and best practices, and offer ongoing support to agency clients. This position is perfect for someone with strong organizational skills, a passion for influencer marketing, and the ability to provide creative solutions that drive results.
Responsibilities:
- Account Strategy & Campaign Management: Plan influencer marketing campaigns for agency clients, ensuring goals, KPIs, and strategies align.
- Onboarding & Technical Support: Lead strategic and technical training for new agency clients, ensuring they are set up for success on our platform.
- Strategic Advice & Support: Provide strategic advice on influencer marketing best practices, campaign optimization, and ad-hoc creator recruitment for agencies.
- Sales Support: Assist agency partners with sales efforts, including pitching to new brands to help them expand their client base.
- Client Relationship Management: Build and maintain strong relationships with clients, ensuring campaigns are executed according to timelines and meet performance goals.
- Platform Proficiency: Become proficient in using our influencer marketing platform to recruit influencers, manage campaigns, and track outcomes.
- Support Ticket Management: Efficiently manage support tickets, delivering clear and helpful resolutions to address any client concerns or technical issues
- Agency Community Management — Manage a community of agencies to facilitate brainstorming, Q&As, & regular webinars to share platform updates, industry trends
Requirements:
- 3+ years of influencer marketing, social media, digital marketing, or related fields.
- 1+ year of client management experience.
- Strong organizational skills and the ability to manage multiple priorities.
- Excellent communication and presentation skills for internal and client-facing situations.
- Proven ability to suggest and implement new ideas to improve processes and outcomes.
- Ability to thrive in a fast-paced, dynamic environment.
- Agency experience strongly preferred
What we offer:
- A competitive salary and benefits package (health, dental, and vision insurance)
- A vibrant, dog friendly office in downtown Vancouver with the flexibility of remote work 2 days per week
- An inclusive environment with a team of passionate and talented individuals
- Opportunities for personal and professional growth, with access to industry events and conferences
- A supportive company culture that values collaboration, innovation, and communication
- The opportunity to participate in the scaling up of a thriving company including the professional and personal upside that comes with it
Compensation Range:
We offer a starting annual salary of $60,000-75,000 CAD
Total compensation includes salary, bonus, benefits, and other perks.
About Creator.co
The all-in-one platform to scale influencer and affiliate marketing campaigns.
It is incredibly time consuming and difficult for brands to scale and automate Influencer campaigns, it’s equally difficult for influencers to find brands that they align with and collaborate within a few clicks of a button. Creator solves this serious pain point by being the all-in-one solution for brands and creators to connect, collaborate, and earn more money.
With Creator.co, marketers can access 250 million influencers across TikTok, Instagram, Youtube, Twitter, Twitch, and Pinterest, to build awareness, generate content and drive revenue. Advanced analytics and search filters make recruitment a breeze.
Creator.co are considered one of the top global Influencer Marketing platforms. Providing best-in-class essentials and industry expert support that a marketing team needs to strategize, build, manage and scale powerful influencer & affiliate campaigns. With all of your creators, campaigns, content, payments, and industry-leading data in one easy to use dashboard, saving time and money.
Why Partner with Creators? • Influencer generated content is authentic and lasts longer • Raise ROI with UGC • Reduce overall marketing costs and increases efficiency • Boost audience engagement • Deeper brand storytelling opportunities
Are you ready to take your brand’s Influencer Marketing to the next level? 🚀 Let’s chat about how we can help! Email: brands@creator.co
Customer Success Manager, Agencies
Top Benefits
About the role
Company: Creator
Title: Customer Success Manager, Agencies
Status: Full-time, Hybrid
About Creator:
Looking for your next big opportunity in social media marketing? Say hello to Creator, we connect brands of all sizes with influencers worldwide through our software platform and deliver social media campaigns that drive real results. Recently ranked #1 by G2 in their Momentum Report, our technology & services are leading the way for influencer marketing with a high growth trajectory, driven by our users' satisfaction, expanding team, and strong digital presence.
Our platform is trusted by global brands like Oakley, North American leaders including Groupon & Fanatics, as well as national retailers such as Best Buy. Top agencies like Gen3, whose clients—Fender, Sonos, and Lyft—rely on Creator to take their influencer strategies to the next level. If you are looking to shape the future of influencer marketing, we would love to meet you.
Role Overview:
Creator is seeking a Customer Success Manager, focused in Agencies, to join our Strategy team , supporting the performance, social media and ad agencies that license our influencer marketing platform. In this role, you’ll work closely with our agency partners to develop and execute influencer marketing campaigns, providing strategic advice and campaign support. You'll manage the technical and strategic onboarding process, help pitch new brands, provide training and best practices, and offer ongoing support to agency clients. This position is perfect for someone with strong organizational skills, a passion for influencer marketing, and the ability to provide creative solutions that drive results.
Responsibilities:
- Account Strategy & Campaign Management: Plan influencer marketing campaigns for agency clients, ensuring goals, KPIs, and strategies align.
- Onboarding & Technical Support: Lead strategic and technical training for new agency clients, ensuring they are set up for success on our platform.
- Strategic Advice & Support: Provide strategic advice on influencer marketing best practices, campaign optimization, and ad-hoc creator recruitment for agencies.
- Sales Support: Assist agency partners with sales efforts, including pitching to new brands to help them expand their client base.
- Client Relationship Management: Build and maintain strong relationships with clients, ensuring campaigns are executed according to timelines and meet performance goals.
- Platform Proficiency: Become proficient in using our influencer marketing platform to recruit influencers, manage campaigns, and track outcomes.
- Support Ticket Management: Efficiently manage support tickets, delivering clear and helpful resolutions to address any client concerns or technical issues
- Agency Community Management — Manage a community of agencies to facilitate brainstorming, Q&As, & regular webinars to share platform updates, industry trends
Requirements:
- 3+ years of influencer marketing, social media, digital marketing, or related fields.
- 1+ year of client management experience.
- Strong organizational skills and the ability to manage multiple priorities.
- Excellent communication and presentation skills for internal and client-facing situations.
- Proven ability to suggest and implement new ideas to improve processes and outcomes.
- Ability to thrive in a fast-paced, dynamic environment.
- Agency experience strongly preferred
What we offer:
- A competitive salary and benefits package (health, dental, and vision insurance)
- A vibrant, dog friendly office in downtown Vancouver with the flexibility of remote work 2 days per week
- An inclusive environment with a team of passionate and talented individuals
- Opportunities for personal and professional growth, with access to industry events and conferences
- A supportive company culture that values collaboration, innovation, and communication
- The opportunity to participate in the scaling up of a thriving company including the professional and personal upside that comes with it
Compensation Range:
We offer a starting annual salary of $60,000-75,000 CAD
Total compensation includes salary, bonus, benefits, and other perks.
About Creator.co
The all-in-one platform to scale influencer and affiliate marketing campaigns.
It is incredibly time consuming and difficult for brands to scale and automate Influencer campaigns, it’s equally difficult for influencers to find brands that they align with and collaborate within a few clicks of a button. Creator solves this serious pain point by being the all-in-one solution for brands and creators to connect, collaborate, and earn more money.
With Creator.co, marketers can access 250 million influencers across TikTok, Instagram, Youtube, Twitter, Twitch, and Pinterest, to build awareness, generate content and drive revenue. Advanced analytics and search filters make recruitment a breeze.
Creator.co are considered one of the top global Influencer Marketing platforms. Providing best-in-class essentials and industry expert support that a marketing team needs to strategize, build, manage and scale powerful influencer & affiliate campaigns. With all of your creators, campaigns, content, payments, and industry-leading data in one easy to use dashboard, saving time and money.
Why Partner with Creators? • Influencer generated content is authentic and lasts longer • Raise ROI with UGC • Reduce overall marketing costs and increases efficiency • Boost audience engagement • Deeper brand storytelling opportunities
Are you ready to take your brand’s Influencer Marketing to the next level? 🚀 Let’s chat about how we can help! Email: brands@creator.co