Key Responsibilities:

• Review/Resolve within Lockbox items Lockbox processors cannot correctly identify.

• Accurately post all incoming payments to the proper customer and/or General Ledger accounts within established processing guidelines.

• Accurately post adjustments for division branches and departments in the Home Office within the established processing timeframes.

• Provide support and training to internal and external co-workers on use of Ebill/Enrollment applications.

• Respond to Customers’ emails/phone calls and letters.

• Update customer accounts and General Ledger payments when checks are not honored by bank.

• Provide research and corrections of misposted payments and other information as necessary.

• Analyze, reconcile and resolve accounting discrepancies in cash application batches and customer accounts.

• Prepare, log and maintain records and reports of the deposits, processed payments, adjustments and corrections.

• Assist with the research of Unapplied Cash (UAC) on active and canceled accounts.

• Process requests debit and credit entries as needed as well as moving monies between customer accounts.

• Verify accuracy and validity of request for refunds and updated Customer accounts accordingly.

• Develop and maintain spreadsheets and forms as necessary.

• Provide excellent customer services to internal and external customers.

• Effective and efficient navigation and use of Tower, JD Edwards, Excel, Word, Internet, Outlook and applications such as Cash Apps Import, BB&T Archives and applications specific to Cash Applications processing.

• Act as back-up to the Mailroom Coordinator – acceptance and delivery of incoming mail, sorting of mail, preparing outgoing mail for mailing, preparing Express mail for pick-up.

• Conform in all respects with applicable laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.

Knowledge, Skills, Abilities and Competencies:

• High School diploma or general education degree (GED) required

• Accounting Associates degree preferred

• Two plus years of experience working in accounting or with high volume applications of payments received via various means

• Combined of education and experience

• 2-3 years of experience in a Customer Service oriented environment.

• Working knowledge of Microsoft Office-Outlook, Word and Excel; and JD Edwards

• Strong math skills are a must with the ability to add, subtract, multiply and divide, using whole numbers, common fractions and decimals; ability to compute rate, ratio and percentages.

• Candidates must possess excellent oral and written communication skills.

• Ability to read and interpret documents/ instructions and procedure manuals, compose memos, reports and correspondence is required.

• Ability to understand and carry out instructions furnished in written, oral or diagram form.

• Ability to accurately produce and excel in a fast paced ever-changing environment maintaining very high degree of accuracy and speed while surrounded by moderate to high noise levels.

• Possess excellent organizational skills, ability to quickly prioritize and readjust prioritization as necessary.

Physical/Mental Demands:

• Ability to sit for extended periods of times while constantly using hands and fingers is required.

• Standing, reaching and occasionally lifting and moving boxes weighing 15-20 pounds are required abilities.

• Visual Requirements: include good vision (close range and distance), color vision, peripheral vision, and depth perception, ability to adjust focus and constantly look at PC monitor for extended periods of time.

• Frequently required to talk, hear, stand and walk.

Working Conditions:

• Work in indoor office environment 95% of the time.
• Noise level is usually moderate to high.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com