Key responsibilities:

• Answering consumer questions regarding labeling, packaging claims on products and ingredients. (mostly via email and some phone calls as well)
• Reviewing and responding to complaints and inquiries in a fair and equitable manner consistent with Nature’s Path’s corporate responsibilities
• Ensuring consumer events are communicated and escalated to the appropriate individuals or departments
• Use your product knowledge and expertise to resolve problems, winning brand loyalty with consumers
• Maintain accurate factual records regarding consumer issues and feedback
• Understand and satisfy consumer’s needs and expectations by producing comprehensive information in response to technical queries
• Continually learn, keeping up to date with product changes

Ideal background and experience:

• Relevant experience in Consumer/Customer Services, Call Centre or public relations within the food industry is an asset.
• Ability to work independently and manage complex issues around foods and serving our consumers
• Intermediate computer skills
• Excellent communication skills
• Team player, approachable, pro-active, and customer service focused

Notes:

• This role is located 3 days a week in Richmond and is a 18-month contract
• The base salary for this role is $51,900