POSITION TITLE:   Application Analyst

CLASSIFICATION:  Classification “V” per Schedule A of the collective agreement

RATE OF PAY:  $46.57 / hourly

                           $7,062.86 / monthly             

DEPARTMENT:  Information Technology Services

HOURS OF WORK:  Monday to Friday 8:30am – 4:30pm

The University of Windsor is situated on the traditional territory of the Three

Fires Confederacy of First Nations: the Ojibwa, the Odawa, and the Potawatomie.

We respect the longstanding relationships with First Nations people in this

place in the 100-mile Windsor-Essex peninsula and the straits – les détroits – of Detroit.

WHO WE ARE

The University of Windsor (the University or UWindsor) is a globally relevant, regionally focused University that welcomes over 16,000 students in a range of comprehensive and research-intensive graduate and undergraduate programs. The University consists of eight academic faculties, which include Arts, Humanities and Social Sciences; Science; Human Kinetics; Education; Law; Engineering; Nursing; and Business. The UWindsor campus is home to a medical program offered by Western University’s Schulich School of Medicine and Dentistry. The University employs a passionate and dedicated faculty and staff, numbering approximately 2,500, of whom approximately 600 are tenured or tenure-track faculty.

The University’s unique position on an international border between Canada and

the United States has contributed to its identity as a diverse university community providing rich cultural, recreational, and educational opportunities for faculty and students. The University is a key player in a wide range of distinctive industrial, entrepreneurial, and cultural activities throughout the City of Windsor and Essex County, and in an evolving network of international academic and industrial partnerships, particularly with leading American universities in Michigan.

Why Join the University of Windsor?

We are committed to creating an exceptional employee experience grounded in

well-being, professional growth, and work–life balance. As a valued member of our community, you will have access to a comprehensive benefits package designed to support you and your family, including:

• Health & Dental Benefits: Extensive coverage to support preventative care and ongoing health needs.
• Out-of-Province/Out-of-Country Coverage: Travel with confidence knowing you are protected beyond Ontario.
• Pension Plan: Participation in a pension plan that supports long-term financial security and retirement planning.
• Tuition Remission: Reduced-cost tuition to help you pursue further education and professional development (for yourself and dependents up to age

• Employee Assistance Program (EAP): Confidential support for mental health, family matters, financial planning, and overall well-being.
• Toldo Lancer Centre Membership: Complimentary access to state-of-the-art fitness and recreation facilities on campus.
• Employee Discounts: Exclusive savings across a variety of vendor and community programs.

Join an institution that values people, purpose, and lifelong learning — and

build a career where you can thrive.

PRIMARY JOB RESPONSIBILITIES

The Application Analyst will provide ITSM (Information Technology Service Management) support for applications. This includes general application advice, service management, release/change management, and support for business intelligence/reports. The Application Analyst primarily supports 3rd party applications and seeks assistance for complex work with the appropriate Programmer, Database Analyst, and/or Business Analyst. This complex work may include troubleshooting data integrations, seeking assistance with advanced BI reports, or coordinating assigned project tasks.

Some of the key job functions include

• Provide technical support, troubleshooting, maintenance, and expert guidance for assigned enterprise applications to ensure reliable and effective service delivery. 
• Implement and support application releases, system enhancements, and change management activities, ensuring compliance with established procedures and documentation standards. 
• Develop and maintain business intelligence reports and dashboards by preparing data and delivering meaningful insights to support operational and strategic decision-making. 
• Design, develop, test, document, and maintain scripts and programs to support application functionality, process automation, and continuous improvement. 
• Collaborate with cross-functional teams to resolve complex issues, implement solutions, and provide specialized technical expertise. 
• Perform other related duties as assigned.

ESSENTIAL QUALIFICATIONS

The successful candidate will have:

• Bachelor's degree in Computer Science, or 2-year College Diploma in Information Technology or equivalent knowledge and experience as deemed by the Department
• Two (2) years’ experience supporting enterprise applications, including: o    Fulfilling service requests and resolving incidents using ITSM ticketing systems o    Documenting business processes and related application workflows o    Implementing vendor releases/upgrades (e.g., reviewing release notes, testing changes, and assessing new functionality) o    Configuring changes to application functionality (e.g., introducing new functionality/ modules, changing existing configuration, etc.) o    Creating, updating, and reviewing technical specifications and designs
• Basic proficiency in: o    ITSM (Information Technology Service Management) ticketing software o    Preparing and parsing XML and JSON documents for interaction with Web Service APls  o    Programming languages (such as Java, PHP, Python, Kotlin, C#, Go)  o    Frontend technologies including HTML, CSS, JavaScript, and Web frameworks (such as Vue.js)  o    Developing and maintaining analytical reports for end users (e.g., Bl Publisher, OTBI, Power Bl)  o    Structured Query Language (SQL) o    Project Management methodologies (E.g., Waterfall, Agile, etc.)  o    Microsoft tools (Word, Excel, Visio, PowerPoint, SharePoint, etc.)
• Demonstrated interpersonal skills, including teamwork, organization, multitasking, analytical, problem solving and customer service
• Strong written/ oral communication skills, including the ability to effectively communicate technical concepts to stakeholders
• Ability to maintain confidentiality, discretion and act with tact and diplomacy 
• Ability to learn and adapt to new languages, technologies, tools, and processes
• Knowledge of current IT best practices, technologies, and regulatory/compliance standards 
• Evidence of commitment to the principles of equity, diversity, and inclusion in past work contexts and of experience working effectively with diverse student, staff, and faculty population

Since 1963, the University of Windsor has been a forward-looking community that

comes together to study, to learn, to teach, and to serve. Our symbol is the bridge; our vista is cross-border; our commitment is local; and our impact is global. We are a dynamic, inclusive community of higher learning with roots going back more than 160 years and with a future full of promise.

In pursuit of the University's commitment to employment equity, members from the

designated groups including women, Indigenous Peoples (First Nations, Métis, Inuit), racialized persons/visible minorities, persons with disabilities, and persons of a minority sexual orientation and/or gender identity are encouraged to apply and to self-identify.   If you need an accommodation for any part of the application and hiring process, please notify the Recruitment & Workforce Coordinator (employment@uwindsor.ca).

Should you require further information on accommodation, please visit the

website of the Office of Human Rights, Conflict Resolution and Mediation (OHRCRM).