Platform Engineer, Service Now
Top Benefits
About the role
ABOUT US
British Columbia Investment Management Corporation (BCI) offers an exceptional opportunity to work at a world-class organization while living in a west coast setting. With $295.0 billion of gross assets under management, as of March 31, 2025, British Columbia Investment Management Corporation (BCI) is the provider of investment management services for British Columbia’s public sector and one of the largest asset managers in Canada. BCI seeks investment opportunities around the world and across a range of asset classes that convert savings into productive capital. Our investment returns play a significant role in helping our institutional clients build a financially secure future for their beneficiaries.
Closing Date: Open Until Filled
Are you a Platform Engineer with expertise in developing and implementing ServiceNow solutions? BCI is seeking an individual like you to join our team for a 15-month fixed term position. This is your opportunity to contribute to our forward-thinking technology strategy while driving efficiency and innovation across our organization. You'll work alongside a talented team of professionals, gaining valuable experience and development opportunities in a collaborative environment. As a key contributor, you will have the flexibility to work in either our Victoria or Vancouver office while enjoying extended benefits and a performance-based incentive plan, all while supporting the growth and success of one of Canada's largest institutional investors.
THE OPPORTUNITY
As a Platform Engineer, you will work closely with business and technical stakeholders to facilitate the successful deployment, growth, and enhancement of ServiceNow. Leveraging your expertise, you will drive the creation and implementation of platform maturity roadmaps in a hybrid Agile environment, ensuring the efficient delivery of top-quality products and services.
With a strong foundation in platform configuration and administration, you will offer support and troubleshooting for platform-related issues and may join an on-call rotation to address critical business needs. This position can be based in either Vancouver or Victoria, with occasional travel required between the two cities.
WHAT YOU BRING
- Bachelor's degree in Technology, Engineering, Computer Science, or a related field
- A minimum of 5 years of experience as a Platform Administrator, Platform Engineer, Developer, or Software Engineer, with a strong focus on implementing, developing, and managing platform configurations and operations
- Hands-on experience with service management platforms, including in-depth knowledge of ServiceNow ITSM modules, Active Directory, System Center Configuration Manager (SCCM), and configuration management databases (CMDB); professional certification or training in ITIL, ServiceNow, or a similar field is required
- Proficiency in configuring both on-premise and cloud-based environments
- Familiarity with Agile methodologies (Lean, Kanban, or Scrum) and DevOps practices
- Proven track record of working within a technical team to analyze complex problems, identify issues, and collaboratively deliver effective and efficient solutions
- Solid understanding of one or more common programming languages (e.g., CSOM, JavaScript, jQuery, C#, PowerShell, XML/XSLT, Python, R, etc.) and related technologies (e.g., SQL Server, Internet Information Server, Windows Server, Microsoft Azure, Active Directory, etc.)
- Exceptional customer service, listening, communication, and problem-solving skills
- Prior experience in the investment management industry is considered an asset
KEY RESPONSIBILITIES
- Leads technical delivery and ongoing enhancement of the ServiceNow platform within an Agile delivery team, following a regular sprint cadence
- Drives technical requirements for assigned platform capabilities and supporting technologies, serving as the technical subject matter expert (SME)
- Creates platform maturity roadmaps, aligning with business objectives and technical needs, while identifying opportunities for standardization, automation, and optimization
- Designs, configures, and maintains platform capabilities, services, and environments in accordance with platform maturity roadmaps and best practices
- Manages project delivery and develops technical documentation, ensuring compliance with internal technology governance standards
- Establishes and enforces platform standards and guidelines based on industry best practices, communicates expectations to technical teams, and ensures adherence to established protocols
- Participates in procurement processes, including developing and evaluating Requests for Proposals, and oversees the performance of external resources
- Proactively detects risks and issues, offers solutions to overcome barriers, and delivers advanced levels of platform administration, troubleshooting, and remediation support
- Fosters and maintains positive working relationships with both internal and external stakeholders
- Encourages knowledge sharing through internal technical communities and resources, promoting a collaborative, team-based culture
- Applies Agile methodologies and drives continuous improvement in delivery performance through reporting, backlog development, sprint planning, and retrospectives
WHERE YOU WILL WORK
Work from either of our downtown Victoria or Vancouver offices: relocation support is available if needed.
SALARY RANGE
The annualized base salary range for this role is CAD $103,000 to $124,000 .
Our recruitment process requires that the successful candidate agrees to undergo a criminal record search, education and designation verification; to provide a declaration of no previous or current criminal status; and to comply with our corporate Code of Ethics & Professional Conduct .
About BCI
British Columbia Investment Management Corporation (BCI) offers an exceptional opportunity to work at a world-class organization. With $250.4 billion of gross assets under management, BCI provides investment management services to British Columbia public sector and institutional clients. As an active in-house asset manager investing globally across public and private asset classes and strategies, BCI depends on talent with specialized expertise to fulfill client needs, helping them build meaningful futures.
BCI’s teams come to work each day knowing their performance has purpose, and that our achievements are built on collective expertise, in an environment where we can bring innovative ideas to the table to perform at the highest level for our clients.
Our employees share BCI's core values of clients first, performance-focused, world-class, accountability, transparency, and integrity. Being recognized as one of Canada's Top 100 Employers, Canada's Top Family-Friendly Employers, Canada's Top Employers for Young People, and BC's Top Employers exemplifies our ongoing commitment to be a progressive workplace of choice; one that attracts, retains, and promotes talent so that we can continue to work towards meeting our clients' financial goals.
Platform Engineer, Service Now
Top Benefits
About the role
ABOUT US
British Columbia Investment Management Corporation (BCI) offers an exceptional opportunity to work at a world-class organization while living in a west coast setting. With $295.0 billion of gross assets under management, as of March 31, 2025, British Columbia Investment Management Corporation (BCI) is the provider of investment management services for British Columbia’s public sector and one of the largest asset managers in Canada. BCI seeks investment opportunities around the world and across a range of asset classes that convert savings into productive capital. Our investment returns play a significant role in helping our institutional clients build a financially secure future for their beneficiaries.
Closing Date: Open Until Filled
Are you a Platform Engineer with expertise in developing and implementing ServiceNow solutions? BCI is seeking an individual like you to join our team for a 15-month fixed term position. This is your opportunity to contribute to our forward-thinking technology strategy while driving efficiency and innovation across our organization. You'll work alongside a talented team of professionals, gaining valuable experience and development opportunities in a collaborative environment. As a key contributor, you will have the flexibility to work in either our Victoria or Vancouver office while enjoying extended benefits and a performance-based incentive plan, all while supporting the growth and success of one of Canada's largest institutional investors.
THE OPPORTUNITY
As a Platform Engineer, you will work closely with business and technical stakeholders to facilitate the successful deployment, growth, and enhancement of ServiceNow. Leveraging your expertise, you will drive the creation and implementation of platform maturity roadmaps in a hybrid Agile environment, ensuring the efficient delivery of top-quality products and services.
With a strong foundation in platform configuration and administration, you will offer support and troubleshooting for platform-related issues and may join an on-call rotation to address critical business needs. This position can be based in either Vancouver or Victoria, with occasional travel required between the two cities.
WHAT YOU BRING
- Bachelor's degree in Technology, Engineering, Computer Science, or a related field
- A minimum of 5 years of experience as a Platform Administrator, Platform Engineer, Developer, or Software Engineer, with a strong focus on implementing, developing, and managing platform configurations and operations
- Hands-on experience with service management platforms, including in-depth knowledge of ServiceNow ITSM modules, Active Directory, System Center Configuration Manager (SCCM), and configuration management databases (CMDB); professional certification or training in ITIL, ServiceNow, or a similar field is required
- Proficiency in configuring both on-premise and cloud-based environments
- Familiarity with Agile methodologies (Lean, Kanban, or Scrum) and DevOps practices
- Proven track record of working within a technical team to analyze complex problems, identify issues, and collaboratively deliver effective and efficient solutions
- Solid understanding of one or more common programming languages (e.g., CSOM, JavaScript, jQuery, C#, PowerShell, XML/XSLT, Python, R, etc.) and related technologies (e.g., SQL Server, Internet Information Server, Windows Server, Microsoft Azure, Active Directory, etc.)
- Exceptional customer service, listening, communication, and problem-solving skills
- Prior experience in the investment management industry is considered an asset
KEY RESPONSIBILITIES
- Leads technical delivery and ongoing enhancement of the ServiceNow platform within an Agile delivery team, following a regular sprint cadence
- Drives technical requirements for assigned platform capabilities and supporting technologies, serving as the technical subject matter expert (SME)
- Creates platform maturity roadmaps, aligning with business objectives and technical needs, while identifying opportunities for standardization, automation, and optimization
- Designs, configures, and maintains platform capabilities, services, and environments in accordance with platform maturity roadmaps and best practices
- Manages project delivery and develops technical documentation, ensuring compliance with internal technology governance standards
- Establishes and enforces platform standards and guidelines based on industry best practices, communicates expectations to technical teams, and ensures adherence to established protocols
- Participates in procurement processes, including developing and evaluating Requests for Proposals, and oversees the performance of external resources
- Proactively detects risks and issues, offers solutions to overcome barriers, and delivers advanced levels of platform administration, troubleshooting, and remediation support
- Fosters and maintains positive working relationships with both internal and external stakeholders
- Encourages knowledge sharing through internal technical communities and resources, promoting a collaborative, team-based culture
- Applies Agile methodologies and drives continuous improvement in delivery performance through reporting, backlog development, sprint planning, and retrospectives
WHERE YOU WILL WORK
Work from either of our downtown Victoria or Vancouver offices: relocation support is available if needed.
SALARY RANGE
The annualized base salary range for this role is CAD $103,000 to $124,000 .
Our recruitment process requires that the successful candidate agrees to undergo a criminal record search, education and designation verification; to provide a declaration of no previous or current criminal status; and to comply with our corporate Code of Ethics & Professional Conduct .
About BCI
British Columbia Investment Management Corporation (BCI) offers an exceptional opportunity to work at a world-class organization. With $250.4 billion of gross assets under management, BCI provides investment management services to British Columbia public sector and institutional clients. As an active in-house asset manager investing globally across public and private asset classes and strategies, BCI depends on talent with specialized expertise to fulfill client needs, helping them build meaningful futures.
BCI’s teams come to work each day knowing their performance has purpose, and that our achievements are built on collective expertise, in an environment where we can bring innovative ideas to the table to perform at the highest level for our clients.
Our employees share BCI's core values of clients first, performance-focused, world-class, accountability, transparency, and integrity. Being recognized as one of Canada's Top 100 Employers, Canada's Top Family-Friendly Employers, Canada's Top Employers for Young People, and BC's Top Employers exemplifies our ongoing commitment to be a progressive workplace of choice; one that attracts, retains, and promotes talent so that we can continue to work towards meeting our clients' financial goals.