Quality Assurance Technology Enablement Analyst - Automation
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Being part of Air Canada means joining an iconic Canadian brand, recently ranked the best airline in North America. Let your career take flight by joining our diverse and vibrant team at the forefront of digital transformation.
We are seeking a QA Technology Enablement Analyst – Automation to deliver robust automation frameworks, tools, and expertise to digital pods and project teams. Drive the implementation, optimization, and scaling of enterprise automation solutions, ensuring high-quality, efficient delivery and continuous improvement.
The QA Technology Enablement Analyst – Automation will report to QA Manager, Technology & Enablement (CoE) within Air Canada’s Quality Management Office, ensuring alignment with enterprise-wide quality standards and governance.
Responsibilities:
- Act as the automation SME for digital pods, overseeing test planning, execution, defect management, and reporting.
- Manage and execute large enterprise automation frameworks such as Playwright, Cypress, Selenium, and others, ensuring scalability, maintainability, and reliability across multiple teams and projects.
- Integrate and enhance ACATS releases (e.g., Playwright migration), create release notes, and instructional materials.
- Coordinate beta testing and feedback for new automation features across teams.
- Troubleshoot and resolve issues related to BrowserStack, GitHub Pipelines, and framework integrations.
- Conduct regular audits and code reviews for automation frameworks and test suites.
- Track and analyze automation-related tickets and trends to drive continuous improvement.
- Implement parallel testing, reduce redundant test cases, and improve test suite stability.
- Maintain and expand automated regression suites, ensuring high coverage and reliability.
- Support functional and regression testing for steady-state and project releases.
- Collaborate with developers, test teams, and DevOps to embed automation into the software development lifecycle.
- Promote shift-left testing practices and early defect detection through automated test coverage.
- Mentor and guide pods on automation strategy, tool usage, testing techniques, and quality metrics.
- Support integration with CI/CD tools for continuous testing.
- Establish and monitor KPIs for automation adoption, test coverage, defect leakage, and overall quality effectiveness.
- Ensure compliance with QA governance, security, IT policies, and external regulatory standards.
- Ensure accessibility test coverage is included in automation suites, in alignment with WCAG and Air Canada’s accessibility standards.
- Collaborate with accessibility specialists and developers to validate inclusive design and usability.
- Facilitate training sessions and workshops to build automation and QA capabilities across IT.
- Support test data management and environment setup for automated and manual test execution.
- Analyze automation test results and provide actionable insights to improve product quality and delivery confidence.
- Integrate AI-driven automation capabilities for predictive test selection, self-healing scripts, and intelligent defect analysis.
- Implement observability for automation frameworks, including telemetry, dashboards, and real-time alerts.
- Conduct regular audits and evolve frameworks to embed faster, more resilient solutions using AI and cloud-native practices.
- Act as a liaison between digital pods and the QMO COE to ensure feedback loops and continuous improvement.
- Participate in release readiness reviews and provide go/no-go recommendations based on automation quality metrics and risk assessments.
- Provide regular updates and reporting to the QA Manager on automation health, risks, accessibility coverage, and improvement opportunities.
Technical Requirements & Tools:
- Enterprise Automation Frameworks: Hands-on expertise in managing and executing large-scale frameworks such as Playwright, Cypress, Selenium, Maestro, Appium, REST Assured, and Gherkin-based BDD (Cucumber).
- AI-Assisted Automation: Familiarity with Cursor IDE or similar AI-assisted automation tools.
- Cloud Platforms: Knowledge and hands-on experience with MCPs with proficiency in AWS and Azure cloud services – Use of AWS S3 and JFrog Artifactory for artifact storage and management.
- Cross-Platform Testing: Ability to automate and execute tests across web, mobile, desktop, SAP, IVR, and API platforms. Use of BrowserStack, Tosca, ACCELQ, UiPath, or similar cloud execution platforms for cross-browser and device testing.
- DevOps & Integration: Experience with CI/CD tools (GitHub Actions, Harness, Azure DevOps, Jenkins), source control and code quality (GitHub, SonarQube, Checkmarx, GitHub Copilot), and log management (log4j).
- Data & Reporting: Data-driven testing with SQL Server, Oracle DB, Excel. Test management and reporting with Jira XRAY and Automation Execution Dashboard.
Qualifications
- Bachelor’s degree in computer science, Software Engineering, Information Systems, or related field.
- 3–5 years of experience in automation testing or quality engineering.
- Proven experience designing, implementing, and scaling automation frameworks.
- Programming skills in Typescript (preferred), Python, or Java
- Knowledge of MCPs and future
- Experience with AI-based automation tools (e.g., Testim, Mabl, or similar).
- Strong background in framework optimization and scalability.
- Strong programming skills and understanding of CI/CD integration.
- Excellent communication and collaboration skills; comfortable engaging both business and technical teams.
- Passion for innovation, AI-assisted testing, and continuous improvement.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Additional Qualifications:
- Certifications (Preferred): ISTQB, AWS, Microsoft Azure, or automation/AI certifications preferred
Conditions of Employment:
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
Quality Assurance Technology Enablement Analyst - Automation
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Being part of Air Canada means joining an iconic Canadian brand, recently ranked the best airline in North America. Let your career take flight by joining our diverse and vibrant team at the forefront of digital transformation.
We are seeking a QA Technology Enablement Analyst – Automation to deliver robust automation frameworks, tools, and expertise to digital pods and project teams. Drive the implementation, optimization, and scaling of enterprise automation solutions, ensuring high-quality, efficient delivery and continuous improvement.
The QA Technology Enablement Analyst – Automation will report to QA Manager, Technology & Enablement (CoE) within Air Canada’s Quality Management Office, ensuring alignment with enterprise-wide quality standards and governance.
Responsibilities:
- Act as the automation SME for digital pods, overseeing test planning, execution, defect management, and reporting.
- Manage and execute large enterprise automation frameworks such as Playwright, Cypress, Selenium, and others, ensuring scalability, maintainability, and reliability across multiple teams and projects.
- Integrate and enhance ACATS releases (e.g., Playwright migration), create release notes, and instructional materials.
- Coordinate beta testing and feedback for new automation features across teams.
- Troubleshoot and resolve issues related to BrowserStack, GitHub Pipelines, and framework integrations.
- Conduct regular audits and code reviews for automation frameworks and test suites.
- Track and analyze automation-related tickets and trends to drive continuous improvement.
- Implement parallel testing, reduce redundant test cases, and improve test suite stability.
- Maintain and expand automated regression suites, ensuring high coverage and reliability.
- Support functional and regression testing for steady-state and project releases.
- Collaborate with developers, test teams, and DevOps to embed automation into the software development lifecycle.
- Promote shift-left testing practices and early defect detection through automated test coverage.
- Mentor and guide pods on automation strategy, tool usage, testing techniques, and quality metrics.
- Support integration with CI/CD tools for continuous testing.
- Establish and monitor KPIs for automation adoption, test coverage, defect leakage, and overall quality effectiveness.
- Ensure compliance with QA governance, security, IT policies, and external regulatory standards.
- Ensure accessibility test coverage is included in automation suites, in alignment with WCAG and Air Canada’s accessibility standards.
- Collaborate with accessibility specialists and developers to validate inclusive design and usability.
- Facilitate training sessions and workshops to build automation and QA capabilities across IT.
- Support test data management and environment setup for automated and manual test execution.
- Analyze automation test results and provide actionable insights to improve product quality and delivery confidence.
- Integrate AI-driven automation capabilities for predictive test selection, self-healing scripts, and intelligent defect analysis.
- Implement observability for automation frameworks, including telemetry, dashboards, and real-time alerts.
- Conduct regular audits and evolve frameworks to embed faster, more resilient solutions using AI and cloud-native practices.
- Act as a liaison between digital pods and the QMO COE to ensure feedback loops and continuous improvement.
- Participate in release readiness reviews and provide go/no-go recommendations based on automation quality metrics and risk assessments.
- Provide regular updates and reporting to the QA Manager on automation health, risks, accessibility coverage, and improvement opportunities.
Technical Requirements & Tools:
- Enterprise Automation Frameworks: Hands-on expertise in managing and executing large-scale frameworks such as Playwright, Cypress, Selenium, Maestro, Appium, REST Assured, and Gherkin-based BDD (Cucumber).
- AI-Assisted Automation: Familiarity with Cursor IDE or similar AI-assisted automation tools.
- Cloud Platforms: Knowledge and hands-on experience with MCPs with proficiency in AWS and Azure cloud services – Use of AWS S3 and JFrog Artifactory for artifact storage and management.
- Cross-Platform Testing: Ability to automate and execute tests across web, mobile, desktop, SAP, IVR, and API platforms. Use of BrowserStack, Tosca, ACCELQ, UiPath, or similar cloud execution platforms for cross-browser and device testing.
- DevOps & Integration: Experience with CI/CD tools (GitHub Actions, Harness, Azure DevOps, Jenkins), source control and code quality (GitHub, SonarQube, Checkmarx, GitHub Copilot), and log management (log4j).
- Data & Reporting: Data-driven testing with SQL Server, Oracle DB, Excel. Test management and reporting with Jira XRAY and Automation Execution Dashboard.
Qualifications
- Bachelor’s degree in computer science, Software Engineering, Information Systems, or related field.
- 3–5 years of experience in automation testing or quality engineering.
- Proven experience designing, implementing, and scaling automation frameworks.
- Programming skills in Typescript (preferred), Python, or Java
- Knowledge of MCPs and future
- Experience with AI-based automation tools (e.g., Testim, Mabl, or similar).
- Strong background in framework optimization and scalability.
- Strong programming skills and understanding of CI/CD integration.
- Excellent communication and collaboration skills; comfortable engaging both business and technical teams.
- Passion for innovation, AI-assisted testing, and continuous improvement.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Additional Qualifications:
- Certifications (Preferred): ISTQB, AWS, Microsoft Azure, or automation/AI certifications preferred
Conditions of Employment:
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.