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Careers - WCB Alberta

Job Title:

Fair Process Advisors

Job Type:

Temporary Long Term (Fixed Term) / Full time

Job Location:

Edmonton, Alberta

Fair Process Advisors

Fair Process Review Centre

Edmonton, Alberta

Temporary, Full-Time Position(s)

Feel good about the work you do.

If you value service, care, excellence, trust and fairness, you’ll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers.

As the independent operator and administrator of the province’sWorkers’ Compensation Act, WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

As a fair process advisor, you’ll play a vital role in upholding fairness within Alberta’s workers’ compensation system. Working independently within WCB-Alberta (WCB), our office reviews concerns from workers, their dependants, and employers who believe they’ve been treated unfairly.

This role is ideal for someone who values procedural justice, listens with empathy and brings clarity to complex situations. If you're passionate about ensuring people are treated with respect and transparency and want to make a meaningful impact—this is your opportunity.

How you’ll make a difference:

By demonstrating your critical thinking and problem-solving skills through gathering and analyzing information, you’ll help clients with concerns about fair treatment within the workers’ compensation system. You’ll conduct impartial administrative fairness reviews, with a strong emphasis on early intervention and collaborative conflict resolution. Your role supports consistent, fair, and respectful practices within the workers’ compensation system.

Your responsibilities:

• Engage with workers, employers, representatives and WCB teams to understand fairness concerns through thoughtful review and respectful dialogue.

• Identify and clarify issues relevant to the early resolution of a fairness concern, including matters that present challenges to early resolution.

• Recommend and support timely, effective resolution strategies within WCB; these may be at a claim, account or system level.

• Collaborate with all parties to rebuild trust and support fair outcomes.

• Facilitate open dialogue and joint problem-solving with workers, employers, supervisors and management to resolve concerns and clearly communicate outcomes to all stakeholders.

• Promote a culture of fairness by sharing insights, education and offering guidance on WCB’s administrative fairness practices.

Your experience and skills:

• A degree or diploma in social sciences, rehabilitation, or a related field.

• Familiarity with administrative fairness principles, WCB’s Code of Rights and Conduct and WCB’s fairness review mandate.

• Ability to interpret theWorkers’ Compensation Act, policies and processes, and anticipate organizational impacts.

• Excellent communication - both written and verbal.

• Strong interpersonal and relationship building skills; able to work independently and as part of a team.

• Active listening and empathy in complex, sensitive situations.

• Confidence engaging with all levels of management and stakeholders.

• Skilled in collaborative problem-solving and navigating differing perspectives.

• Analytical thinker with a big-picture mindset.

• Highly organized, adaptable and able to manage shifting priorities.

What we offer:

We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from physical office and primary home residence) that foster a healthy work-life balance. Take the next great step in your career and help us change lives. For more information, please see our

Employee Handbook

Salary:$83,185 to $97,826 per annum (Salary Grade 11)

Successful candidates must reside in Alberta and be able to work in person from our downtown Edmonton office, as required. We have two temporary, full-time positions: one up to one year and one up to six months, with the possibility of extension or permanency. Final candidates must complete a security clearance as a condition of employment.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.

**Closing Date:**April 13, 2026

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.